It's a disgusting bank. I wrote an email complaint about a personal unpleasant situation as a client, they called back and said wait for a response within the time limit set by law. A month has passed, silence
And there are eternal queues in this department, specialists are barely working.
There aren't many customers, but you have to wait for 30-40 minutes or more with 2 people ahead of you.
A good bank, with good conditions. The department is very good, they can provide all the information in a short time. We have a very good and professional team in this department!
Very pleasant service, I applied for a car loan, specialists helped me get a loan and notified me of the positive decision of the bank. A pleasant and quite cozy office, branded chocolates in the workplace raise the mood) the only thing I didn't like was that you can't lower the rate on an existing loan, since it has decreased for new customers, but not for existing ones ... it's a shame..I had to register with another bank and cover the expensive loan with a cheaper one.
Friendly and helpful staff, attentive and highly qualified specialists. There is an electronic queue, there are waiting areas (soft and comfortable ottomans). The strict style of the room is decorated with artificial greenery (I want a live one). I really like it.
One disappointment in this bank, they write 14% on the deposit, but they count as 13%., I called them at the office in Minsk, and asked why they were cheating, to which they replied to me, we consider it beneficial for the bank. In general, I do not recommend this bank, think before putting your money in this bank.
The department is very good, polite specialists, clean, there are no queues. I liked the service, and the room itself from the inside, better than it was on the Soviet side. And it's easier to get there by public transport
A very convenient bank...they approach any problem professionally...They don 't bother , they don 't brag ...any question will be considered so that you will not go to another bank....well done...I recommend...
The service is excellent. I have been using this bank for a long time. Specialists are attentive to customers, prompt them at the right moments. You don't have to spend a long time, which is very important. As for the ATM, there are no complaints about this either. Moreover, it works around the clock. I want to say a special thank you to the chief Specialist Yurchenko Irina Alexandrovna for her attention and her attitude to clients!!
All the employees to whom I had to turn proved to be responsive, friendly professionals. They helped me solve my questions quickly, without any problems. Thank you all.
The waiting time is several hours. I arrived on a weekday at 13:00, served 1.5 hours and did not get to a specialist! I went the next day at 2.15 pm, stayed in line for 1.5 hours, taking into account the fact that I was 2 in line! only one of the 7 operators worked!. people stand nearby for about 15 minutes, look that the queue is not moving, get distracted and leave. all the moods were ruined by the waiting time, but otherwise everything is fine.
The bank is terrible!! One for the whole of Gomel and there is no ATM to put money on the card ... come and stand in line because 2 people work constantly.. just tin, in short, do not go there, the attitude towards people sucks completely. I will change the bank!!!
The bank is not bad, sometimes interesting credit card offers, the interest rate is like everyone else's, minus one, the application on the iPhone does not work, you need to download it through a tester
I opened my salary card. By appointment. Maintenance standards. But! When the transfers began, I discovered that the bank was charging me 3%. I called the call center. They said that the current account was incorrectly issued and you need to go to the office. Pre-registration again, pleasant service again. But the bank cannot return the written-off funds to me. It's good that I immediately noticed that the amount is not large, but it would be better if I gave this amount to charity than for nothing to the bank thanks to the mistake of a bank employee.
I strongly advise against working with this bank. But if, like me, you have no choice, keep a close eye on debiting from your account.
I came there under duress because the salary is charged only on this card, they tried to sell me a paid package, a visa, an ms card I just need to transfer to other cards, the largest number of restrictions on the card
The new address of the branch on the avenue was very pleased with the residents of the city and legal entities. The bank's employees never cease to amaze with their kindness, quick solution of any tasks and answers to numerous questions of any complexity, and of course offers favorable conditions for any financial needs, I recommend it!!!
I express my gratitude to the bank for the operation of the online lending platform, which is very convenient, since money is credited to the card that you have with you at any time.It helped me when a car broke down outside the city at a later time
thanks to the girl behind the 3rd window (07/20/22), she is very polite and tactful! saves situations, the rest...if there are 2-3 clients in the bank, they will let you go in an hour or two at best, because first they will miss their friends or sit, participate in their conversations, dissatisfactions, etc. and so it is every day. one advantage is that they approach issues with professionalism
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Наталья К
Level 8 Local Expert
December 30, 2022
The compartment is clean and bright. There are a lot of seats. There are 7 windows for working with clients. Only 3 worked. It seems like there were 4 people in the queue, but I sat for 20 minutes. Either the visitors are stupid and don't understand what the experts are telling them the first time. Either the experts can not convey the information available. Plus, the android application does not work, they could not even help in the department.
I was pleasantly surprised by the attitude of the staff. Detailed consultations on all issues of interest and a genuine desire to help. On the website there is an opportunity to make an appointment to visit the bank at a convenient time. I recommend it!
The service is good, the card is good, of course it has a lot of disadvantages, some kind of strange application through which you need to register the card, and payment for the card is carried out within 3 months.
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MZH
Level 14 Local Expert
March 29, 2024
A good bank, pleasant service, professional approach, which is nice!
It was necessary to withdraw cash from a Russian card. At first, I did not contact the local ATM, I turned to the bank staff. The staff turned out to be very responsive, they immediately helped to sort out any questions that arose.
The possibility of replenishing deposits in foreign currency was canceled, without warning. I took a deposit in one bank, came to them to replenish an already open deposit. I was refused. He stood like a broken trough. This is a service. And no alerts.
Terrified of the attitude towards customers! The card was forgotten at the ATM of BPS Bank.At my request, after collection, this bank sent my card to BelVEB in order to return my property to me. I call Belveb to clarify how to pick up my property and hear: "According to the internal regulations of the bank, such cards are subject to disposal. Write an application for reissue."There is no limit to indignation!!! Why should I pay for a reissue, wait. If my card is intact and has been sent to the bank for a refund to me!!! On what basis is my property being destroyed without notifying me!!!!! This point is not mentioned anywhere in the official publications of the bank!!! There is no limit to arrogance!!!
The service is not bad, as is the electronic queue everywhere. Waiting time - it happens in different ways. It is not a very convenient time for the cashier to work.
I was terrified of the bank staff. I came to the bank and was surprised that there was not a single person...But after waiting just 17 minutes, and only then they paid attention to me and invited me to the operator...I have never seen such a relationship before!! Olga Solomenko, as an operator, is not attentive and solves her business on the phone and does not serve waiting people in line.
We were here... we wanted to change the currency. We took a number, waited 15 MINUTES! After that, we were told that the cash register was NOT working! Yes, they said it as if it was our fault. The staff is rude, they obviously haven't heard about customer orientation there
There is an eternal problem with transfers to other banks. Then they have failures, then something else. I transferred the money, they withdrew it quickly, but they did not come to another bank. They said wait 3 days, then 10 more days.
The bank is not bad in principle.on 2 out of 5 .cons of the commission for the issue.applications are being considered for a long time.a small number of credits.pluses..polite managers.pleasant environment.