Unfortunately, I have to share my extremely negative experience with the Internet service from Beltelecom. Despite the fact that I chose the most expensive tariff, the Internet speed provided through optical fiber leaves much to be desired.
Photos are uploaded at a surprisingly slow speed, and unfortunately, there is no need to talk about videos at all — their playback becomes a real challenge, requiring waiting and constant adjustment. This quality of communication not only makes daily online activities difficult, but also causes great inconvenience.
In addition, the stability of the connection leaves many questions. Constant interruptions and interruptions make using the Internet extremely uncomfortable. This is especially frustrating in an era when stable network access should be the norm, not the exception.
Unfortunately, the situation in our region is aggravated by the fact that Beltelecom has a monopoly on the Internet services market. Attempts to complain about the quality of the service are likely to be futile. The monopoly leaves little chance of improving the situation, and, I admit, it causes real disappointment.
It's a disgusting office
The speed of the Internet can annoy even the melancholic. In the evening, a 15-second voice message takes longer to load than it would take to walk to the person you're trying to communicate with, wherever they are. I am generally silent about attempts to watch a movie or cartoon.
The boorish operator informed us that they were not responsible for the Wi-Fi connection, but only for the cable connection, that the Wi-Fi was a bonus from the modem manufacturer, and the master would arrive not when it was convenient for us, but as convenient for him.
I also tried to suggest that the speed was due to the large number of connected devices. And there are a maximum of three devices using this "benefit" at the same time, and even then, the maximum downloaded one is streaming video, and the remaining two are monitoring social networks, nothing is ever downloaded. Where the load comes from is unclear, as well as it is unclear what to pay the money for. To be fair, I'll say that after the boorish employee, a more adequate and polite one called me back, a dialogue took place with her, and we agreed on a visit from the master, who also turned out to be quite intelligent. But the problem didn't work out in the end, as you need to go and change the modem to a "dual-band" or something like that. But no one knows if they are available there, neither the master nor the operator. As a result, the desire to take all the equipment and refuse their services. But there are no alternatives, because the reviews about other providers in our city are as disgusting as mine about Beltelecom.
What can I say, the staff of the service center can not always answer the questions posed, but there is a place to wait in line,there is a children's corner and a novelty, you can visually see the product that is sold in installments
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Alan Bajkulov
Level 4 Local Expert
December 9, 2024
MY STREET IS JUST AN EXCLUSION ZONE OF SOME KIND! WHY WAS FIBER OPTIC INSTALLED IN THE SWAMP! AND THEY DIDN'T SPEND IT ON MY PAVED STREET!???
For some reason, the user (a simple person) always suffers from monopolies. The service leaves much to be desired. The workers do everything so slowly that you can grow old in the queue, the only thing that saves the situation is that you can sit down....
The worst Internet in the Republic of Belarus, no matter how much you call the technical support service, the result is exactly 0, and it doesn't matter how much your Internet tariff costs, even 10 rubles, even 100 rubles!!!!
I can't stand this organization
Electronic queue. Music in the background. A children's corner, which was very pleasant. Kids can be occupied with drawing. Responsive and pleasant employees.
The management of BELTELECOM would be kind enough to give workwear to your employees, or give a patch with a logo on your underpants, otherwise it is not very clear who entered the territory: they thought an alcoholic in underpants, but not... an employee of Beltelecom, to conduct the Internet. The spectacle is not for the faint of heart. The heat is hot, but ...
Queues
The staff is polite.
My question is about the rejection of equipment and a package of services, the telephone connection was completely disconnected, which I warned in advance that the phone should remain working
The service is working fine. Not in a hurry. Therefore, you will have to sit in line. The room is spacious and bright. The queue is electronic. The only serious disadvantage is that it is almost impossible to park....
It is almost impossible to get through to the specified landline number. At first there are beeps and after a minute the reset(((.I got through only on the fifth attempt.
You have to wait in line for a very long time, and if you need to pay for something or pay extra, you make the payment elsewhere, and then you come back and wait in line again.It's time to reconsider and make the payment on the spot
the room is good, the service is good too, but there are no good tariffs, and they tease the local TV, then they add, then they remove, this is a MOCKERY, I can't be sure that tomorrow I will be able to watch what I planned 👿👿👿