I really liked the staff. The people are nice, they talked very politely. I ended up in the equipment replacement and configuration department. The man listened to the problem and replaced the router without further ado or questions. Upon request, he gave me a new sample, told me everything and advised me what to do and how to do it. The staff is 5!
And in general, Beltelecom's services leave much to be desired… There are frequent problems with the Internet, and the equipment is not of high quality, but the staff working there has nothing to do with it.
It is interesting to know when employees have upgraded or confirmed their qualifications? Everyone has their own version of the answer given. Everyone is very measured, you need to spend about an hour in the queue with the number of 3 people in the queue. As a result, the prefix was changed, the Internet is guaranteed, but there is no Wi-Fi.
Everything was great with the service. When I came across the experts , it was a different picture . They began to tell me that a router that is more than 20 years old works better than a modern one. When asked if the android TV room works on Google TV, they offered to bring the TV to them. Specialists work ambiguously.
Everything is fine. It's nice and clean inside. But I was not very lucky with the consultant for the first time. Attempts to "sell" absolutely unnecessary additional packages to me are annoying. And here is a master for installing equipment at a height! I was lucky with the consultant the second time. the girl quickly solved my question without any additional services.
I really liked the electronic queue service, the equipment was replaced, everything was explained quickly. I just wish the equipment of the "hall" was new and more modern
Terrible service. One operator for the entire department. We disabled byfly so that we wouldn't have anything to do with them. This also applies to customer service, etc.
Many thanks to the Administrator. Everything was quickly and clearly formalized on my question. Consultation on all issues. Thanks again very much. I wish there were more such specialists.
The monopolist of the country in communications and there is nothing to be done.
In general, they work well. The prices are still satisfactory, there is nothing to compare with.
It makes no sense to compare with the prices of Europe and other commonwealth countries, the price of communication is far from the quality of it for almost everyone. The quality of the Internet "home" is normal, but the "appearance" is nightmares. The speed of the package is almost respected, but the bandwidth "lies on the baseboard", from this everything slows down and hangs. The telephone connection works fine, although I thank them all very much for this.
The office staff works well, is polite and tries to resolve all issues quickly.
Responsible and competent approach to all issues, prompt and competent solution, how many times I have applied, everything is always solved and there are no problems and difficulties
The work is disgusting, the client left like 20 minutes ago and they do not call a new client, they treat customers terribly, in Minsk it is much faster and high-quality service
The Internet is terribly slow in the evening. The modem is not working well. Poor television quality (soap). The price is high, but it does not stop growing. They deceive people by connecting what they don't need.
Beltelecom is no match for Amigo.
I connected my home Internet here more than 10 years ago. I still use it and since then I have come here again only once, since you can change the tariff plan or add services online. At the time of the request, they offered the most optimal solutions to the issues. I liked everything ☝️😊