Review of the location, office on the ave. Lenin, not the organization itself. Everything is well equipped. Electronic queue. There are convenient places to sit while waiting... But! The waiting itself can last 2 or more hours. The queues are just horse-drawn. This is a huge disadvantage. And there are a lot of people on both weekdays and weekends. I took the ticket, and there were about 40 people in front of me. 5 windows were working. Within an hour, the queue had expanded by 12-15 people. That is, I have already served an hour and would have waited 2 more hours. I didn't have that much time, so I had to leave.
Everything is fine except that there is one service center for such a huge city and for the city and the region, queues for half a day, we need to somehow think about opening branches in which there would be an opportunity to solve global issues that are solved only on Lenin.
Positive:they make concessions at the conclusion of the contract.
Minuses:1) video monitoring was connected without me, without my knowledge, consent, and money was debited from the account for several months until I found out why. They returned it.
2) I often can't watch delayed TV shows, out of access.
Only real time is included. You have no 123 service.
The "specialists" basically do nothing.
Problems are not solved, different "employees" respond in different ways, but I still can't watch what I want.They bring you to emotions, and they hang up on you. It happened many times. They offered to change the console for a long time, allegedly the reason for it. I changed 1. 10.24g., it did not get better, but it got worse, to the voiced problem, the image also became not quite clear...
The calls are endless at 123, nerves...they hang up the phone, or they don't answer for 15 minutes, advertising sounds on the phone all the time. So it was on 10/23/24, at 20 p.m. and beyond.
This attitude of the staff at 123 is enough...