Review of the location, office on the ave. Lenin, not the organization itself. Everything is well equipped. Electronic queue. There are convenient places to sit while waiting... But! The waiting itself can last 2 or more hours. The queues are just horse-drawn. This is a huge disadvantage. And there are a lot of people on both weekdays and weekends. I took the ticket, and there were about 40 people in front of me. 5 windows were working. Within an hour, the queue had expanded by 12-15 people. That is, I have already served an hour and would have waited 2 more hours. I didn't have that much time, so I had to leave.
Positive:they make concessions at the conclusion of the contract.
Minuses:1) video monitoring was connected without me, without my knowledge, consent, and money was debited from the account for several months until I found out why. They returned it.
2) I often can't watch delayed TV shows, out of access.
Only real time is included. You have no 123 service.
The "specialists" basically do nothing.
Problems are not solved, different "employees" respond in different ways, but I still can't watch what I want.They bring you to emotions, and they hang up on you. It happened many times. They offered to change the console for a long time, allegedly the reason for it. I changed 1. 10.24g., it did not get better, but it got worse, to the voiced problem, the image also became not quite clear...
The calls are endless at 123, nerves...they hang up the phone, or they don't answer for 15 minutes, advertising sounds on the phone all the time. So it was on 10/23/24, at 20 p.m. and beyond.
This attitude of the staff at 123 is enough...
Disgusting service!
As it turned out, I have an old modem, and the bandwidth of this modem cannot be more, and I pay the tariff for high speed!
They don't have the opportunity to find out if there is a modem in stock, they put me in a queue, I wait a day, no one calls back, I call again, ask for the number, who can I call and find out if there are new modems, they say the same thing, that there is no such number. Wait 24 hours! Dear Beltelecom, you call 25 times to offer the product in installments, and offer to change the modem to a new one, why not? As a result, I pay the yasna 200 tariff, and I have a maximum of yasna 50! To come to you, spend a lot of time (at least two hours) and still achieve nothing, this option does not suit me!