Employees have no idea about the rules and deadlines for shipment. The shipment was accepted on 21, and 27 were received, but they claim that this is the norm. And the packaging actually arrived incised. It's a terrible place. I advise you to switch to Euromail, much cheaper and faster.
It is necessary to improve the throughput rate of the flow of customers!!!
And this will be easiest to do by increasing the number of working windows (the benefit of the place allows, although not much) and by increasing the staff of employees.
(at the moment, the workers are doing their best, but they still can't cope with the flow, because a (huge) queue is formed in which you need to stand for at best an hour to get to the window...