The staff is very polite, parcels arrive quickly and without problems,the repair is very beautiful, the waiting time is long at times, but generally tolerable, but 5 stars are deserved)
The post office has friendly staff, a fairly spacious waiting room, high-quality and timely service, and a convenient work schedule. The interior of the room is especially pleasing --- it is beautiful and cozy.
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Галина Гриневич
Level 3 Local Expert
January 1
Today, at the post office on 40B Asanalieva Street, the post office was not working, there was no information that they were not working on 01.01.25, only information about the postponement of the work schedule, where it was written that on holidays they work from 10:00-17:00,lunch from 14:00-15:00. It stood for an hour and 12 minutes without anyone opening (it was from 14:00-15:12). The staff call button rang and no one came out. I'm very unhappy because I've wasted so much time. At least it would be possible to write on the door that 01.01.25 do not work
After the renovation, the department has become modern and cozy, there is an electronic queue, which is very convenient.The staff is competent and polite.There are queues, of course, but in general it's not bad
After the repair, the post office was transformed, of course. It became cozy and comfortable. Days when there are a lot of people, it gets stuffy, but sometimes the staff turns on the air conditioner-this is very pleasing. Thank them for that. The service is generally not bad. Of course, it happens that girls are rude, but to be honest, I'm on their side, there are such clients that they will shake your soul. They try as much as possible not to get into conflicts, but it happens))) Personally, everything suits me, they don't swear at me and always with a smile.
Thanks to all the employees of this post office for their hard work, patience and stress resistance! I am very pleased with the repairs made in the department, it has become a little better with queues. I would like to appeal only to impatient customers: You will never understand how hard this work is until you sit down to work in the window yourself for a meager salary. And grumble that someone left for lunch for 15 minutes at all... Often, at their lunch, employees are engaged in work too, without having time to eat properly during the day! And, if you do not want to stand in line, then you have long come up with information kiosks for paying both in cash and by card. Those who value their time have been using it for a long time!
We made repairs, neatly, beautifully. It used to be crowded, the last time was last Sunday, - beauty, two people in front of me. Maybe everyone is already opening the holiday season!?)
The girls are doing well, they are trying their best, you can go crazy with money in the queue, and the staff is friendly, the service is fast, the work schedule is without lunch, it is more convenient than on Euromail
How can you not come to the people under 40 people.all pensioners . You just have to sit for two hours to receive a letter. Somehow it is necessary to think over these operations in separate cash registers. And so the girls are friendly
The electronic queue is no longer in good order than it works, fresh repairs, specialists do their job with dignity, queues are constantly outside working hours
Fast service, courteous staff, minimal waiting time and a very convenient terminal right at the entrance. How many times have I not entered - there are at least queues!
Everything is coordinated!
Comfortable and easy. Immediately at the entrance, take a coupon and the service is easy))
Thank you to the attentive staff! 🤍💗🤝
The renovation of this department has finally been carried out! Now you don't have to stand in line for 3 hours. The occupancy, of course, is still the same, but now at least it's nice to be indoors.
I came to pick up the parcel - the queue of 40 people is almost (((( terrible, I haven't seen this in any department, even during working hours...Very slowly
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#No1GetsIt</3
Level 2 Local Expert
November 17, 2024
There is a terribly huge queue, it's like going to China, and there is only one working window for this whole queue. To pick up one unfortunate parcel is to spend half a day, the work is slow. Especially on weekends.
Crossing the threshold, it's like you get into another dimension, queues, like in the 90s.
After a while, repairs were made, an electronic queue, there is a place to sit down while waiting.
During working hours on normal days, not related to the payment of pensions, fast quality service. The only thing that bothers is the poor execution of the priority system of the electronic queue, which sometimes makes it possible to skip up to 10 people who came later.
Upd
After all the responsibilities were distributed equally among the operators, the problem of the unfair queue was resolved)
After the renovation, of course, it got better. In an endless queue on pension days and com. Well, at least there's an air conditioner now! 👍 Previously, I had to go outside from the heat! Well, I am glad that you do not need to guess in the hall to receive a parcel or in the delivery department. Everything is now in the hall - very convenient! Still, the service would be faster and everything would be OK!
Probably the worst post office in Minsk!!!! I go to the post office very rarely, mostly I spend time at the window for about 1-5 minutes, and I have to stand in line for about 40 minutes and up to 1.5 hours. I got in 1 time so there was no queue, but that was 2 years ago, it doesn't hurt so much anymore.
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Алеся А
Level 4 Local Expert
December 13, 2021
The operators, with rare exceptions, are nice girls. They solve any issues competently and calmly. I took off the stars due to the fact that there is a queue for 30+ people at almost any time. If you need to go to the post office, I immediately take a coupon, then go shopping in neighboring stores for 40 minutes, then go back to the post office and sit there for another half hour anyway. I repeat, it's not about the staff (in my opinion). It's just that the department is overloaded and cannot cope with such a flow, additional equipment is needed in this area
There are always long queues. One of the reasons, in my opinion, is that this department has taken away virtually all functions from department 220115, next to which I (and the entire neighborhood) live. Transport is inconvenient. It's a long walk. Belpost has no desire to think about people. Especially about pensioners!
The most ordinary mail was updated after the repair, it began to look better, an electronic queue was added. Long queues on weekends and in the evening after work.
One of the four windows is open, two on big holidays. Everyone climbs without waiting in line and the administration does not regulate it in any way. Everyone is working exceptionally slowly. Not during rush hour, you can get stuck for 1.5 hours, but during rush hour for all 3
It was a year ago. The queues are long (despite the vending machine with coupons) - this discourages any desire to accept any correspondence / parcels at this point. The staff themselves are quite polite. Parking is tight - only about Euroopt.
We have made decent repairs, it seems that we have eliminated problems with sewerage and ventilation. They did not work faster, but due to the organization of the space it turns out better.
The usual post office of the city, a good repair has recently been made and it has become more pleasant to visit it. Although sometimes you have to spend time in line.
There are always long queues, it is very inconvenient to get there, and with the construction of the metro it is doubly so.. why not make the delivery of parcels at the post office on Kizhevatov 80???
The electronic queue, coupons sometimes lie right on top of the device, and they are still valid! Parcels without tracking (on a simple sheet without passport data) must be picked up without waiting in line at the delivery department (to the right of the windows)
There are almost always very long queues at this post office!!!!
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Сергей Б.
Level 11 Local Expert
December 24, 2023
Not a big department. There is an electronic queue. We needed a branch that works on Sunday. It was working that Sunday.
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Lydia M.
Level 6 Local Expert
November 13, 2021
There are no complaints about the post office workers, the girls work and try their best. After the repair, it became nice, but the organization of work was terrible, and it remained so. Why is there no separate window/specialist for receiving/sending parcels? Why is the storage/accounting system such that a specialist can search for a parcel for another 10 minutes? Mail should work best with various postal services, but in fact it causes only pain and suffering
Taking into account the repair, the essence has not changed, if you want to kill time, then this is the place! Everything is very long and there is also business mail sending on the reverse side and receiving on the other