I recently visited the post office to send a package, and I had quite pleasant impressions from this visit. This is an ordinary institution, like all post offices, but nevertheless, I noticed a few things that made my visit especially memorable.
When I arrived, there was no queue. Then people started appearing. I noticed that there are a lot of elderly people among the clients. Some of them had difficulty filling out the necessary documents and asked for help. I approached my grandparents to explain exactly what needs to be done and help them read the information. It was nice to see them smiling and thanking me for my help.
Besides, I want to point out that the cashier girls were very polite and professional. Each of them was happy to answer the customers' questions, patiently explaining all the nuances of sending parcels.
Bottom line: it is very pleasant when polite and responsive staff work in ordinary institutions.
I came to pick up a package. They said that the branch does not accept parcels. They sent it to the nearest one. Everything is fast, neat and informative. There are no queues, working on Saturday is a huge plus!