It's disgusting, but probably the problems are not in the department itself, but in Belpost. No matter how many times I applied, there were queues all the time, and everyone's service was delayed, quite possibly for technical reasons, for example, there were few employees, the storage and delivery of shipments were poorly organized, and the employee had to run around the entire department. There are, of course, advantages, for example, an electronic queue, but even here there is a nuance, it is not clear how the queue of your category is going, it is unclear how long you will have to wait.