Of the four windows, there are only two "working" windows, of which only one actually works, because the employee of the second window is busy with anything but customer service.
As a result, there are 15 minutes of waiting to send an email and a dozen people in the queue.
Belpost - how to make queues out of nothing!
The staff is more than adequate. Polite, they answer questions. In order to avoid problems with calling a ticket, you need to take a ticket corresponding to the service. We visit there very often, there are no complaints.