Sennetsky branch, the opening hours are just atas! It says on the door: Sunday, Monday off. Coming on Wednesday (December 25th) is closed! There are no ads and there were none the day before (I specifically approached you to clarify). You call 154, and they're surprised to say it's a day off, but it's a holiday! When asked why the operator was working on the holiday of silence... Why there is no announcement about the day off is also silence. In general, everything is as usual, the quality of services is breaking through another bottom. A private trader would work around the clock during the New Year holidays, because this is the time to earn money, but here... A monopolist, and that says it all
There are a lot of people. The service was good, the staff was courteous. I've been there a couple of times and everything was fine, I didn't encounter any negativity.
As with almost any post office, there are often long queues, and you have to spend a lot of time on trivial procedures. Of course, the staff is trying, but you won't get far.
On days when people pay utility bills, you can put not one, but at least two operators at the checkout, there are a lot of people, the waiting time is at least an hour of wasted life!!!!
I have come across such customer service very often in recent months. Today, Saturday, 11/23/2024, at 16.45, I came with my child to the post office to pick up parcels at Senica, ul.The embankment of the shopping center building / ground floor / and as soon as it began to take a queue / of three people / one of the shift workers / blonde/was working on shift 2 people / started screaming that she would not serve anyone, that she was after surgery, began to bounce and bounce and the behavior of this employee was inadequate / she scared my child/.People in the queue began to tell me how they broke into the post office before I arrived and said that I was still lucky..I asked for a book of complaints and suggestions, of course the employee / blonde / of the post office refused to give it to me, started shouting that video surveillance and recording were being conducted at the post office, then she jumped out of her workplace and walked briskly and crazily to the inner door of the post office and began to poke at me with a child a new mode of operation that is written on white paper A4 and not approved by anyone.It is written on the street and on the websites that on Saturday the post office in Senica is open until 17.45.She, as an employee of this department, has no right to yell at people,show her psychos and inappropriate behavior, especially since a video recording is being made from her words, no one breaks anyone's hands, does not want or cannot work with people why spoil the reputation of the post office? As well. if she is after surgery, let her go on sick leave, why get out in public and scare the child, and what is this A4 white paper that has not been approved by anyone with a new schedule?If the schedule was changed, then why didn't they change it on the websites? Has the sign been changed on the street?
Every time you visit this institution, you can be shocked, to put it mildly. Today, on 11/27, there was one girl at her workplace who, due to her capabilities, cannot quickly serve people - accept deliveries, accept payments, take out deliveries and so on. There are more than 15 people in the queue, despite the fact that many incoming visitors, seeing such a queue, quickly run away. Two ladies are sitting behind the screen, who do not want to adjust the service process, monotonously doing their job. And the girl at the cash register runs alone.
It's not the first time this has happened and it's no good.
This is not a star, it is -1 star from the existing rating.
I went to buy an envelope and thought I would spend half a day in a huge queue, but to my surprise the queue passed quickly. The staff is very friendly and does their job professionally. I still have pleasant feelings from visiting the post office.
Fast and high-quality service. BUT IT'S IMPOSSIBLE TO GET DOWN WITH A STROLLER. There are only steps and there is no convenient approach with a stroller nearby.
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Юлия Я.
Level 4 Local Expert
April 22
The time is 12:48. Of the three windows, only one is working. There are more than 15 people in the queue. There is no lunch, break, or other announcements. The question remains in the air: why don't they work when there are employees?!
It's a great place. Here, you can almost always get the required services without queues.
It is very good that it also works as an ozone issuing point.
The agro-town is growing, there is only one post office, there are often huge queues and few operators work, sometimes only one window out of three is open
The usual post office. Everything is cleaned, the staff is good, BUT his work schedule differs from other Belpost work schedules.
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Сергей
Level 9 Local Expert
April 26
It's not a convenient working time, and it can change. You come according to the old work schedule, but it has already changed due to.... Whatever you want.
Polite staff. A large spacious room, there is a place to sit. There are 2-3 cash registers. Sometimes there are huge queues, and sometimes it's empty! Sunday and Monday are days off.
Once a month you get there, then lunch, then it's closed((
There is a notification, but the parcel will arrive only tomorrow ((( most of the queues are almost like on Valberis. Or I get into such a time. The employees are competent and do their job.
Cozy, quiet. The quality of service is at a high level. Professional staff, polite and correct communication with customers, are always available and will fully explain the question you are interested in.
It was necessary to pay for registration (a new residence permit in the passport), there were 2 options: pay at the bank, which opens at 9:30, or at the post office from 9:00. Since it was 8:50, I went to this email. It seems to be a weekday, morning, and 10 minutes before the opening there was already a queue of 14 people!! The staff is good, but there were 2 windows working, so I had to stand for another 15 minutes.
There are disadvantages, firstly, the entire department is closed for lunch. I got there once in winter, arrived and had to stand in line outside in the cold. The horror.
Secondly, there is no electronic queue.
It's just a regular post office. The staff is friendly, the prices are like everywhere else.
I constantly use the services of Belpost, attentive staff. However, you stand in line for a very long time, there are not enough employees!!!! And an unusual work schedule, only until 18.00! And if you work in Minsk, it is impossible to make it before 18.00.
it is better to make the working time up to 19 hours at least.queues are huge in the evening, on the first shift, before lunch, you can leave one person, and at 16-19 you need 3-4 employees.the staff is polite and pleasant.thank them very much)
I am so glad that there is a post office instead of a cafe. Although the contingent is specific, it hangs out less. Although it would not hurt to make outdoor lighting in a vandal-proof design.
And there are more places for visitors than in the previous building.
Good mail. So far, I had to go there only for Chinese parcels. As soon as I don't come, there are practically no queues, or none at all. We receive notifications on the phone that the parcel has been delivered to the post office. They don't throw notifications in the mailbox, but I even like it that way.)👍
The staff are professionals. In a multitasking environment, they work quickly and efficiently. When a package arrives, they sometimes even call and inform you about the arrival.More often you can see pensioners there
They don't even try to hand over registered letters to the addressee personally, they just drop notifications into the mailbox. You come to pick it up, they already demand to pay for storage. Working hours are until 18:00, if you work in Minsk, you don't have time to pick up the letter either.
drunks say that it is very warm there in winter, well, actually, by the number of people lying in the building, you can guess that it is really so warm there