The worst service in our modern world. for that. to get to a specialist for a service, even to send a parcel, even to receive a letter or buy an envelope, you need to wait in line for 50 minutes to an hour, and this is not a one-time job, but you have to use this department periodically. Today, two specialists out of five windows are working. There were about 40 customers in the hall. Where is the organization of work. where is the service, where is the attitude towards customers? Where is the Belpost management who knows all this?
This is a very good post office. attentive and courteous staff. and if you had to wait in line, there is a professional cosmetics and hair equipment store on the ground floor, as well as a hairdresser.
Today I was paying for utilities at the parcel receipt window, number 148. I went to the window at about three o'clock on Saturday afternoon 22. 03.3025.
The queue was huge. I waited about forty minutes.
I did not choose this service intentionally.
I wanted to pay for utilities.
And I didn't pay any attention to what was written on the ticket.
And so, I go to the window, and the sur painting happens. The cashier accused me of choosing this service on purpose. In plain text, that this is not my ticket and I passed on someone else's ticket and I'm lying and the ticket is not mine.
I've been paying for utilities at this post office for so many years, and in the first place I made a mistake when choosing a coupon.
I was so confused that I started making excuses that it was my ticket and I was mistaken. I came home and burst into tears.
I did not expect such treatment and was confused.
I'm not used to being rude, but on Monday morning I'll ask for a suggestion book.
No one should have to go through such humiliation!
I hope that the management will take action against the employee.
Excellent modern post office. A large room . Modern service.This building houses a hairdresser, a furniture store, and another store for cosmetics and household items.
Valentina Nikolaevna, my beloved employee! ( I hope I remembered the name correctly )
I would like the staff not to accept smart ass people on the wrong coupons. There are a lot of people who like to take on mailings, but actually pay for utilities.
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G
Green Future
Level 11 Local Expert
April 3
Nice clean room. Polite staff. There are no queues or very small ones. Fast service. There is always a lot of up-to-date correspondence and printed materials.
The first disadvantage is the stairs, if you are with a wheelchair, God forbid a disabled person, just a pensioner, then it is better to look for another OPS.Climbing the stairs is problematic, it's like an impregnable fort) Apparently they were guided by considerations of not visiting this institution) The second point is the OPS staff, the operators are completely non-contact, a smile? No.
Should I ask? Take a ticket, in a completely empty compartment, to buy a toy? Take the ticket)
Thank you, but we will bypass it) I wish Belpost to improve the service in this department))
I live in this house. Thanks for the electronic queue. The girls are all nice and very patient. It seems to me that postal workers need to raise their salaries at least twice. They are always attentive and kind here. Although there are a lot of people during rush hour. And in principle, the house is old, visitors are more often elderly people.
Look at the calendar. Do not come on the days of pension issuance and from the 20th to the 25th of the payment of utilities.
I would like the work to start earlier than 10 o'clock.
A good branch, an electronic queue, so that no one in the queue will fight, there are many windows, almost always everyone works, everything is quite fast! You can even buy food (pasta, sunflower oil, etc.) ...)) The main thing is to try to come in the first half of the month, and then everyone starts paying for communal services..🥴
There are no complaints about the work of the post office at all. I really like that receiving and sending are in the same window: it's nice when you come, there are a lot of people, but you don't stand in line for a parcel for three hours. How long I have been in service (for more than ten years), there have never been conflicts.
Excellent mail, girls work hard, sending and receiving parcels is just a large amount, plus payment for communal services and the issuance of a pension
An electronic queue, which is good news. Polite staff, there is something to keep the child busy. The average waiting time is no more than twenty minutes.
The post office is excellent, the ticket office works a lot. There is an electronic queue, which is very convenient) the staff are friendly, they will explain everything if necessary) I go here to buy postal envelopes))
The electronic queue has put everything in place a little bit. If there are a lot of people, you can take a ticket and leave for a while. The staff is mostly helpful and friendly. We are always ready to help if necessary, for example with a parcel. choose the right packaging, they will tell you how to sign it.. Well done, they are trying.
Mail ... I can't say bad or good ... it's difficult to imagine working in this institution. There are friendly employees, and there are not so many. In general, I put a 4ku.
A good branch, it is clear that for just the mail that you need to wait and wait. Now there is an electronic queue and you need to take a ticket. There you can also buy a post lock and some sweets with a margin. Now they are introducing an identification system on the site, you come to the post office and they verify the data, and after that you can receive tracked parcels without a passport using a code (key) from your personal account. There is a commission for operations. In the department, you can receive a pension, pay for an apartment, receive parcels and more.
I haven't been for a long time, and I didn't want to go, but I had to get the parcel when I saw that they put an electric queue, there is no limit to joy, even in the clinic to put such things and nerves will be fine.Of the minuses, there is only 1 window for parcels, and you need to pay for communal services in the bank, or you need to get a card there and the money comes, and you can pay for everything without leaving home, not when you did not understand what the mail is before paying for communal services, etc., And 1 more minus, there is not enough air conditioner, in summer the windows sweat inside from It's hot, and when the queue is there, it's impossible to be there
Very fast service, maximum 20 minutes in line. Polite staff. Convenient location, across the street from the house.
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Н
Ната Никан
Level 8 Local Expert
February 2, 2024
Windows often do not work according to the written schedule and there is no sign explaining why it does not work! Due to this, the waiting time for customers is slightly increased!
In this post, my late father suffered his most extensive heart attack two decades ago, then I quarreled a couple of years ago and wrote an angry complaint in the book of proposals.
And now I get a call every time I receive a package!
Did you really re-educate?!!
They can! If they want to...
An electronic queue is cool, you don't need to remember the names of people who always take a queue and leave, and then swear because their turn has passed