I am writing to you with a complaint about the quality of service and the condition of the jacket, which I dry-cleaned on November 16, 2024.
Unfortunately, after returning the jacket, I found that it was returned to me in an unsatisfactory condition: with a torn loop and with obvious damage. I understand that the warranty does not apply to accessories, but giving the customer an item with defects such as damaged and damaged is terrible.
I do not recommend it, take care of your nerves, time and things.
A two-piece suit for only 42 rubles. My colleagues at work also use the services. Things are perfectly cleaned and perfectly ironed. They work until 20:00 on weekdays. Of the cons. After the dry cleaning, all the buttons were missing from the trousers. I discovered it only a few months later, since the trousers are summer. I was going to wear them, but there are no buttons. A couple of times the cleaning was good, but the third time the buttons were cut off and did not come. Trousers can be thrown away. I recommend checking it carefully. The order number in the photo.
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Show business's response
Ирина Купрацевич
Level 3 Local Expert
February 7
The head of the facility is kindly requested to inform the employee about the organization's working day. Why is the door closed half an hour earlier on the last day of the month, and after knocking, the client should listen to the employee's dissatisfaction about how she needs to make a report and go home on time? Please note that your competitors have everything working exactly according to the stated time on the same last day of the month, and besides, for the convenience of both the employee and the client, there is an information sign warning that orders are not accepted 15 minutes before closing.