6.12.24 weekday. I came to the bank at 14.45, 3-4 people were in front of me, one specialist was working, people were quickly gathering behind me too. At 15.00, the employee of the bank takes out a sign and says I have lunch from 15.00 to 15.45, they say you can walk for 45 minutes, I will receive everyone after lunch. When asked where any other employees are, she replies that she works alone.
Now the question is, is this a rural post office? One specialist per district. Outrageous! Why is there no information on the Internet and on the doors about the opening hours, only from 10 to 19.
I go into this branch of the bank and one employee is constantly working, and there are more than 5-10 people in the queue, it takes 5-15 minutes per person, depending on the client's question. I have no complaints about the employees, but I have complaints about the bank branch.
I had to deal with this branch due to receiving a student card. I've never dealt with Belinvestbank before. And apparently I was lucky until that day. I came twice wasting my time, the first time I spent an hour in line and went home. I arrived for the second time on Saturday.
As a result, I signed up through number 146 at 16:00, while on the phone I was told to clarify at the department how the pre-registration works-by coupon or just go to the right window at the appointed time. Here, 5 minutes before the appointed time, I asked a question, I was answered with dissatisfaction that they say "what a record! ? "And they rolled their eyes. If the bank cannot get the job done, then employees do not need to respond so rudely. This is absolutely not my problem! I showed up at the appointed time having made an appointment in advance! I shouldn't sit and see the dissatisfaction of the staff. Of course, they can also be understood if they were not warned in advance. But I am shocked by this attitude. This is the first time I have encountered such an attitude. I do not advise dealing with these divisions.
I came several times to clarify some questions about the bank card, the employees were not on site, their working hours were not indicated anywhere, I had to call the number 146. Incompetent attitude towards customers, maximum 3 windows work. I asked to block the card, because I lost it , found it, came to the bank, they refused to unlock it , I had to issue a new one , of course for my own money. I am very disappointed .
There have been very few customers in the bank lately. It's true that one or two windows out of 5 are working. Banking operations are working - this is the main thing.
I applied to the bank on Saturday-it turns out that only the cash desks work. I applied on Monday, it was necessary to resolve the issue with the salary card.It was 9-30. There was also no specialist who would help me. Dear administration, in this case, specify more detailed information in the work schedule of this department. Don't waste your customers' time.
It's just a terrible employee job. The employee is absolutely not competent in lending real estate, even an existing loan. The disgusting work of the bank
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Show business's response
L
linaramonka
Level 4 Local Expert
February 10
07.02 50 minutes we waited while the specialist serviced one person!! I also did everything so slowly, as if on purpose. and also this "eco-friendly" photo zone. Well, your shots are working..
Not a bad branch, though small. After the break, a lot of people gathered, and two people served. I will not say that I am happy with this bank at all. I trust Belarus bank more. And Internet banking is generally tin.
On Saturday, the bank is open
I needed help with Internet banking, I arrived with only two windows working, they said they would not help in this matter, a good attitude towards customers
The finished department!
I stood in line at the exchanger for forty minutes - I spat and left without waiting!
Three beauties, slowly doing business, and the queue is waiting.....
The room is small, but in the right place. There is a cash register, an ATM. 2 jobs for economists. The questions are not answered very willingly. A useful place
The simplest operation took a very long time, the operator entered data from my document several times (( the bank is not focused on servicing individuals at all (