6.12.24 weekday. I came to the bank at 14.45, 3-4 people were in front of me, one specialist was working, people were quickly gathering behind me too. At 15.00, the employee of the bank takes out a sign and says I have lunch from 15.00 to 15.45, they say you can walk for 45 minutes, I will receive everyone after lunch. When asked where any other employees are, she replies that she works alone.
Now the question is, is this a rural post office? One specialist per district. Outrageous! Why is there no information on the Internet and on the doors about the opening hours, only from 10 to 19.
I came several times to clarify some questions about the bank card, the employees were not on site, their working hours were not indicated anywhere, I had to call the number 146. Incompetent attitude towards customers, maximum 3 windows work. I asked to block the card, because I lost it , found it, came to the bank, they refused to unlock it , I had to issue a new one , of course for my own money. I am very disappointed .
I had to deal with this branch due to receiving a student card. I've never dealt with Belinvestbank before. And apparently I was lucky until that day. I came twice wasting my time, the first time I spent an hour in line and went home. I arrived for the second time on Saturday.
As a result, I signed up through number 146 at 16:00, while on the phone I was told to clarify at the department how the pre-registration works-by coupon or just go to the right window at the appointed time. Here, 5 minutes before the appointed time, I asked a question, I was answered with dissatisfaction that they say "what a record! ? "And they rolled their eyes. If the bank cannot get the job done, then employees do not need to respond so rudely. This is absolutely not my problem! I showed up at the appointed time having made an appointment in advance! I shouldn't sit and see the dissatisfaction of the staff. Of course, they can also be understood if they were not warned in advance. But I am shocked by this attitude. This is the first time I have encountered such an attitude. I do not advise dealing with these divisions.