Belinvestbank
85 reviews
May 13
I was perplexed and shocked after visiting this department. An hour before the opening of the branch, there is a queue in which they tell you to get there - you need to register in advance! It was the first time I heard this, although I had previously worked at this bank for 7.5 years. Then it was even more fun! I was refused a bank salary card, mine was running out and I was warned about it by SMS! I was sent to order and receive the card at the branch where I received it 3 years ago! They didn't even ask if it was convenient for me to go to another area and if I could do it with my job! By the way, this is not the first failure of this department. Earlier, I also asked for help setting up mobile Banking! They didn't help! And when I read the reviews, I understood everything! "Colleagues" just don't want and don't know how to work!!!
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June 3
I tried to withdraw cash. The ATM debited the money from the account, but did not issue anything. The support team told me to go to the office. I had to spend 3 hours to get to the branch and standing in queues.
Despite the fact that the unpleasant situation occurred due to the fault of the bank, the employees demonstrate a disrespectful attitude. Not a single apology or attempt to show sympathy, but only "sit in line and wait, the waiting time is 40 minutes. everyone is waiting and you are waiting."
They promise to return the money within 30 days.
But three hours of wasted time, of course, no one compensates.
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April 10
It's a poor place, with a maximum of 2 operators queuing for 30 people, so I just sat in line for an hour and a half to pick up an already issued card. Now that the card has been received, it is necessary to use their masterpiece application. To restore access to the old account and not enter data every time you log in to the app, you need to enter your OLD USERNAME!!!! Do you think it's enough to call the bank and they will tell you? No, I have to go to the bank again. I arrived, saw a kilometer-long queue in the morning, and left. I do not advise anyone to use this bank.
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2
February 26
A flawed place, with sad faces at the tables, disgruntled employees doing everything possible so that no one else would come to them , asked how to change the PIN code from the card , looked so displeased, and then said, " hmm, you can only pay 4 rubles at an ATM," 4 RUBLES, In NORMAL BANKS IT IS DONE FOR FREE, OR THROUGH THE APP , AND YOU DON 'T EVEN HAVE AN APP ON YOUR PHONE !!! HORROR IS NOT A BANK, PEOPLE DON'T KEEP A DIME THERE.
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3
April 8
A nightmare and horror !!? To just pick up a card, you need to stand for 2.5 hours, there were a lot of people, 2 employees worked, then one left "for lunch") then she came and started working at a table without clients, even more people gathered, most of them at cards, if I had known earlier that I could order a card by mail, but I only read about it's in a small font on the doors, why doesn't the website offer to send it to the post office right away!? There are no words ...
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1
March 16
the service is simply disgusting, in addition to endless queues and non-functioning cash registers, they provide incorrect information about the year of the bills. at the very beginning, I specified the year of the bill, as a matter of principle, a new sample was needed. They answered me in 2017 and 16, but in the end I got my hands on 2006 and 2013, of course they refused to change, and they also "forgot" to return the change
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2
April 11
Just fire, at 10:50 in the queue for credit issues. There are 48 people with cards, and the waiting time is endless. At the same time, the Almi branch no longer works with maps. That is, one branch with two employees was left for the huge wounds of the city.
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June 3
The ATM did not issue cash, and the amount was debited from the card. We contacted the department to write an application. The department was forced to wait a very long time (just to issue a statement), the staff are rude and incompetent. The manager wasn't there. Terrible separation
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May 9
The worst bank I've ever encountered. Huge queues, no explanations, tired employees, withholding information and non-negotiation, the most disgusting application, lack of contact to resolve a conflict situation
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May 21
Of the 2 cash registers, only one is working, the second one is on break, the queue at the cash register simply did not move at all for 40 minutes. There is no administrator. When the employees in the hall answer questions, they laugh and just throw up their hands. Not professionally
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February 13
The bank is in the style of a Soviet savings bank, the ATM does not accept Belarusian money issued in 2022. Why??? - You may ask. The answer is that the ATM is NOT CONFIGURED to accept Belarusian rubles in 2022.
ATM IS NOT IN THE MOOD
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1
August 13, 2024
Long service! Of the two exchange offices, only one was working (and this was on Saturday in the busiest shopping mall!), while, as it later turned out, a lengthy operation was carried out right in front of us - none of the employees bothered to warn the queue about a possible delay, or quickly open a second cash register to cope with the influx of people. As a result, they waited for almost half an hour for 2 minutes for the operation. It would be fine if there was only one cash register, but when the bank has other cash desks and available employees... Alas, I will not put more than two stars.
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1
May 22
We solved all the problems quickly, we didn't have to wait long either, 20-25 minutes, the girl who served was very pleasant.
Everything is great!
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August 18, 2024
It's a terrible bank, I don't recommend it. You will never get there, because you come after work, only one economist works, and very slowly, slowly. (Considering that this is one of the busiest shopping malls) As a result, you stand in line for two hours, wait, and then the bank closes, and they don't care that you took the ticket two hours ago and defended it for so long. Okay, then in such cases there is a record, but the situation is as follows: when I made the card, some client who was on the record was called to the workplace at the right time. And when I signed up to pick up the card, I sat waiting, time passed, people were called on the ticket, but no one called me. And they also claimed that they say I DIDN'T WARN THEM.
Hello, are you serious??? Don't you know that you have clients by appointment, since you need to be warned? Then what's the point of recording??? I ask the top management to understand these situations and the work of the bank as a whole! Otherwise, I will have to contact a higher organization.
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5
October 9, 2024
Poor quality of service. Queues are being collected for several hours. The department is small, there are a lot of people, some with children. The staff does not pay attention to the queue. To comments or requests to report the average waiting time or the number of people in the queue, they respond that they do not know themselves. As a result, the salary came to the account, and in order to collect the money, you need to wait in line for 2-3 hours to receive the card.
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3
August 19, 2024
Many thanks to the specialist Savik I.G., he carries out the service with due professionalism, did not refuse to help people even when his working hours were over. Please reward for a good-natured and qualified approach to customers!!!
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August 5, 2024
1 star is even a lot for this department. At 19 o'clock they came for the card, it is impossible to take a ticket for "Card issuance" in the electronic queue, although it is still 2 hours and 20 minutes before closing. An employee is sitting, there are 5 people in the queue and does not call anyone. I don't advise anyone.
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2
1
July 29, 2024
Awful. I had to pick up the card. I waited in line for an hour. At 19.00, the specialists said that the working day was over and they would no longer serve. By the way, there are 2 people left in the queue. Customer focus is at zero…
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2
October 20, 2023
In principle, the work of the whole bank is so-so. And there is no security service at all. No, in fact it is. Just wiping his pants. I immediately applied to this department that I did not have money credited to the card. They called to find out, assured that the money was in the account and would come to the card, the next day they only said that, alas, they would not come. The bank is not responsible for anything, and the operators are rude. I don't see any point in using their services while waiting in line. I am very glad that our company has left them, and we receive our salary in another bank. I hope the boomerang exists. Since a lot of people who lost money suffered. Mine can hardly find a year, and most likely no one is looking for them. Never use the services of Belinvest!!! Take care of your money.
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2
April 24
Excellent staff, pay attention to the economist Gur Vitalina.
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August 23, 2024
So, well, first of all, there are very long queues and there is always someone at the checkout, that is, 2 out of 3 are working. Krch earned one star for a beautiful cashier
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1
August 4, 2024
On Sunday evening at 19.00, transactions with bank cards are not carried out! Only cash desks with transactions and currency exchange work! So which bank branch is this then?! This is an exchanger. The time spent on arrival at the bank branch on the other side of the city. And in general, the bank is disgusting, there is no service to customers, there has been no iOS app for a very long time and nothing is being done about it! If I had the opportunity, I would have changed the bank! Who has the opportunity, do not use the services, value your time
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3
February 25, 2024
On Saturday at 1 p.m., there were not even 100 rubles in the bank's cash register. I wanted to withdraw cash from the card account, because my card was lost. This could only be done in this Central Bank. Time was spent on the road, waiting in line. The situation is simply perplexing.
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3
August 8, 2023
They came on 08.08.2023
It was necessary to make an operation to replenish the card. We didn't find the right ticket, and it didn't work through the ATM. There were no employees available in the hall, a woman was sitting with a client, but at that moment she did not say or do anything. I came up to ask for help, to which they rudely replied, "you see, I have a client sitting!"
And what if the next one comes, and more, and more, how long did I have to wait?! Terrible service
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1
August 12, 2024
Yakimchik Natalia Petrovna is an incompetent boor. I have never seen a more low-quality and non-client-oriented approach
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December 20, 2024
There are 20 people in the queue. One specialist is working.
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November 7, 2023
They work on Saturday, the queue is long for a specialist, the cash registers are almost empty. I had to go to a specialist on Saturday, we sat in line for more than an hour, because all the branches are closed in the vicinity. The service is good.
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April 10
A branch of hell. In chakanna, you can retire.
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July 22, 2024
I was given a bank card not in my last name, I have to run to the bank several times a day, the card is not attached to the application
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1
August 8, 2024
economists do everything very slowly , as if
I made a special joke , everything was super at the last minute.😁😁😁😁
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1
July 16, 2024
The ATM is constantly not working, all operations that are available through the terminal in the branch hall have to be performed with the help of a cashier (a minute's work to put money on the card turns into a long wait in line). Everything is always very slow in this department, the queues are long
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April 7
It's easier to get a defective place with pigeons.
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August 25, 2023
The bank itself and its policy are simply not needed by anyone, not for the people, not for convenience. There is no application, you pay money for the card, in short, you can transfer a lot. But this does not apply to the employees of the department. Friendly girls, tolerant girls.
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November 20, 2023
I didn't really like it two people out of six work in a big queue I didn't even like to hand over the currency I had to stand for 30 minutes in short I don't recommend it
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August 8, 2023
We went to the bank, wanted to find out which operation to choose, asked the employee: "Can I clarify?", in response we heard "A man is sitting here", then the question for the company is how should I find out which coupon to take?
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3
February 19, 2024
The ATM reacted very slowly, I even thought it was going to swallow my money! I don't dare to insert the card at all
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1
May 2, 2024
Such a hat sat for half an hour to commemorate 700 rubles and I did not like it, everything came to the techno bank in 1 minute.
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2
November 21, 2024
The level of communication between employees is off the scale. I asked what kind of coupon to take and instead of explaining that they work with accounts until 19.00, they answered "All questions tomorrow"))
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1
August 7, 2023
Very slow service, 2 specialists worked, with long pauses, gathered a large queue. If there was no condition to open an account with this bank, I would never have applied.
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1
August 21, 2023
It's not the first time I've come, the electronic queue has never worked. The wait was 50 minutes to see a specialist.
Specialists work until 19:00!
In the evening, the specialist is alone.
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May 16
Boorish attitude
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1
August 2, 2023
It is possible to get a card only up to seven o'clock, since operators have such a working day. This is not written in the SMS or on the website ... we will come tomorrow
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1
August 9, 2022
It's a hellish place.
1. Why do you have one employee working at rush hour, and even in such a crowded place? Is he able to serve 20 people promptly? I don't think so. People don't have that much free time to stand in line for hours.
2. I want to "celebrate" the work of the specialist Savik I.G. Unfortunately, I get only to him. Is it possible to work more quickly and with a more friendly face? And not to sit with your face down on your hand. Is he asleep? Or are you thinking? Maybe you should hire more energetic and willing employees?
Think about the shift schedule of your employees and how to work with clients. Although, judging by the reviews in this department, they are not at all concerned about this. Very sorry.
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5
August 4, 2023
Very slow service. During the consultation, you need to pull out all the information yourself, they can't tell you anything themselves
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March 17, 2023
It's been a long time. Queues. After 17:30, there is one employee who can solve the issue with the card. One employee and peak time!!! It would be better if I read the reviews here in advance before issuing a card at this bank branch.
P.S. I decided to call the contact center to find out why one employee is working and such queues are a position in queue 32))))
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2
May 28
They don't deserve one star.
1.5 hours in line
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June 23, 2023
I don't understand why this bank exists at all. They always have nothing, or rather, NOTHING works. We are totally stuck in the noughties.
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1
July 20, 2022
I completely agree with the previous reviews. Endless queues, complete indifference of employees, very slow work. If it is possible to choose another department, do it, save your time and nerves.
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4
July 8, 2023
Competent specialists. Sometimes they even work without lunch. A great bank
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September 3, 2024
Terribly long service
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1