Belinvestbank
111 reviews
February 14
I haven't seen such a terrible service for a long time ! It's clearly time for the department head to change jobs! The electronic queue is faulty - the ticket vending machine is not working normally, the manager just came, rebooted and went, and people were standing with a broken machine, and they are standing. There are huge queues at 12.40 pm - there are only two specialists working. Or rather , how they work - they make the appearance of work . Terrible separation, I don't recommend it. Take care of your time and nerves - don't go there)
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5
March 3
I don't recommend a bank or a branch to anyone.
I waited in line for a specialist for 75 minutes, as a result, the bank closed, and there were 5 people left in the queue who waited for more than an hour and were left without service. The kiosk issues coupons, but 2 half-dead specialists cannot serve everyone. And, of course, the situation is tense.
There is no service, a crowd of people came to the bank, and the bank said that we don't really need you.
If the bank had not been serving a working organization, it would never have been used.
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2
April 9
Disgusting attitude towards customers!!!! On 04/08/2025, having taken the ticket at 18.10, after waiting in line with the child for 50 minutes, the operator refused service, referring to the fact that her working hours were over, while scolding me for several minutes (whereas during that time you could just give the card back). When asked to provide a book of proposals or invite the head of the department, she rudely refused. I consider this attitude to clients outrageous and unacceptable!!!
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March 11
Disgusting filth!!! They work slowly, two employees spend two hours dealing with loans, and people who need to issue a card just wait for hours... they block the card just like that, when they debit money for a new card, they say call 146, they unlock you in the morning, the result is that they can't unlock the bank by number 146, it's tedious to waste time and go to that terrible branch again!!!!
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1
April 9
Endless queues, lots of people.
Why can't we open another branch? 1 small bank with 2 employees cannot cope with such a flow of people. I do not recommend being serviced by this bank. Or if you have time to sit in line for hours, then go ahead!
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1
April 22
I am writing a review after waiting in line for 30 minutes and the same amount with a specialist, because these specialists, instead of serving the client who is sitting in front of them, are engaged in some completely different matters. I advise you to choose another department
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February 5
The most disgusting service! Of all the specialists, only one accepts, the rest walk around, creating a working appearance, straightening stands, giggling and gossiping. The online application is just the bottom. I would never recommend working with this bank!
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2
March 10
The worst bank!!! We stood in line for more than an hour to get an account statement, and eventually we were kicked out of the branch.. There are 7 people with us, as the working hours have ended... At the same time, they refused to accept it in 2 windows, because this is not their job....at the same time, they did not have a single person.
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March 7
Vitebsk branch on Kirova St. queue, one employee serves individuals, 15 minutes of time per visitor. To replace the card, you need to spend approximately 2 hours for registration and the same amount upon receipt of the card.
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April 26
If you want to stand in line for a long time, if you want to come to the bank several times because of mistakes and inattention of bank employees, then come to this branch. I've lost a lot of time! I strongly advise against this department.
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April 14
To make a salary card, you need to spend half a day in the bank, that's for sure! There are very long queues, the staff is barely alive, exhausted, barely moving! There were few seats, and there was nowhere to sit down with a child!
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February 12
The department is always dirty, there is sand and dirt on the floor, and the table is all dusty. Waiting in line in a constantly dirty and unkempt department is depressing. The service is slow and as arrogant as possible.
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February 18
It's a terrible separation, you even have to ask to stand in line to find out if I can get insurance payments or not, and then you have to take a queue to get insurance. 0.5 sleeping beauties are working :(
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1
April 3
Someone from the management team should consider increasing the number of bank employees in the evening! Spending 40 minutes in line to receive a card is too much!
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March 20
Of the 7 windows, 3 are working. The monitor displaying the queue and referral to a specialist is not working. The voicing of the call to a specialist is not audible from the main hall
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April 30
they don't keep track of coupons, people are queuing up, they're always swearing in line, they're serving for sooooo long. It was the first and last time.
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June 26, 2024
It took 2 days to issue the card. The service speed is 1 client per hour. It is impossible to issue a card online due to problems with the application and even the call center operators cannot help in any way.
A separate interesting fact about the service record.
When I called, I was informed that today is the 26.06 only live queue and they will be able to inform about the available time for tomorrow only tomorrow.
Just a level.
There is simply no worse bank.
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6
April 7
A terrible bank branch. There is 1 specialist working just to pick up the card, he stood in line for about 2 hours
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1
April 10
The work of the staff is very slow. (for an hour and a half in the queue, only 2 people were served, when there are 15 people in the queue).
To get to a specialist on issues with a bank card, you probably need to take a day at your own expense to sit there for a day and certainly solve your problem.
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March 31
The TV with the information in turn does not work. Lots of people. Stuffiness. the order of clients is unclear
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October 2, 2024
It's a terrible horror. So many work desks. And there are only two employees and it's a nightmare how slow it is. I waited 1.5 hours, but happiness did not happen, lunch and she was left alone at all. There are some other records there. Many left, not satisfied with such service.
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1
October 17, 2024
Disgusting. At 18:00, at the most demanded time, 2 people work instead of 7.
Naturally, after standing in a queue of 5 people for an hour, you will not have time to approach the employee before closing. This is an abnormal job for our time and the level of technology development. It's just a shame for such a bank.
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1
January 5
I came, took a piece of paper from the electronic queue and quickly got to the cashier.
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November 11, 2024
If it were possible to set 0, then I would do it immediately. Something doesn't work all the time. The mobile app is creepy. Eternal queues. One specialist. A bank for patience!
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1
June 4, 2024
The only time I went to change money here, they handed me a hundred-dollar bill, which they then refused to accept in all banks, including the same branch. Be vigilant.
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1
August 14, 2024
I haven't seen such a bad service for a long time. Rather, it is not available at all in this bank. The queues are huge. There are few employees, and they are still slow to work.
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1
March 3
It's a little sad here(
The waiting time in a queue of 3 people is 40 minutes, and there is no paper for coupons in the vending machine. There are no questions about the service itself.
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March 4
Slow service! Of course, I understand that the girls are at work and they have nowhere to hurry. But to close the account, sit for 1.5/2 hours??? There are some disadvantages with this bank. I don't recommend it.
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August 23, 2023
It is located in a convenient location near the Uruchye metro station. It is easy to park the car. Competent and polite specialists.
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1
2
April 26, 2024
The queue is always there . They work very slowly , they constantly have to sit in line for an hour just to pick up a card . For the sake of 5 minutes of service , you have to sit for an hour or more
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2
November 11, 2023
The application does not work, consultants do not help to sort out the tc. apparently they don't know how the application works. In the 21st century, this bank operates on the principle of a savings book (come to the bank, we will tell you everything) Nothing can be done!!!
The bank for the segment is pensioners.
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6
December 8, 2024
Constant kilometer-long queues
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1
August 24, 2023
It took a very long time, it always took a little over an hour: how to issue a card, and just don't pick it up. It's not about the speed of the employees, but the number. There are not enough people.
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1
1
March 22, 2023
There were queues 3 years ago, queues a year ago and queues now. The number of working operators is not clear, someone goes somewhere, then works, then not. I had a queue of 7 people, 2 operators worked. Well, the cherry on the cake is when, after 35 minutes of waiting, the operator says I can't get through to the contact center to check the balances for closing the account. And you sit for 10 minutes and just wait, but already together.
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1
April 11, 2022
They made a technical overdraft on my card - they drove me into a minus, then blocked the card. They didn't inform me about it in any way - there's zero information at all, as if that's what it should be. When I saw this, I tried to find out information about what happened by phone - they couldn't give me any information, they said I needed to go to the nearest department. Disgusting bank, I do not recommend it to anyone!
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3
1
November 19, 2021
Excellent staff, prompt, help, work responsibly and kindly, it is very pleasant to come
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1
1
August 9, 2023
Two arrogant operators. There was no desire to solve your problem.There was no desire to attract additional customers.
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1
2
June 14, 2021
There is simply no such turtle service anywhere. I always prepare with horror if I need to go there. A disgusting branch. I don't advise anyone. It's easier to go to the main office, even if it's far away. Believe me, it will be faster. Card maintenance workers just sit for hours without customers, although the crowd is constantly raging in the corridor. horror
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7
3
December 4, 2024
There was not a single person in the department, I waited for half an hour to be called
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1
December 2, 2024
Quiet horror. In an hour 2 clients can't let go
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1
August 31, 2021
The Bank fully complies with the stated requirements. Hurry up, come, come — you will be met and served here… The only inconvenience is that there are not enough parking lots, this is a sore subject…
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1
2
February 12, 2022
Everything is well organized. Polite staff. The queue is moving fast. A pleasant waiting area.
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1
2
December 21, 2020
Well, it's a very long service. I thought this branch was different from the others, but no - this is a systemic problem of the bank. If it wasn't for the online banking, I would have run away long ago. A 19th century bank.
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3
2
April 11, 2023
The terrible department in Uruchye!!! There are a lot of people in a stuffy corridor, and 2 operators who draw up contracts very slowly, but where are the rest of the employees??? The second day I arrive after work, I can't get an extract((((
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1
1
February 4, 2023
The working hours have changed: they used to work on Saturday, but now they have a day off. I can't get there on weekdays. Maintenance is normal, as everywhere, there is an electronic queue, which is convenient
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March 22, 2021
A small bank branch in a busy place. There are queues during rush hours. They do not serve too quickly, but they methodically try to achieve a better solution to the situation.
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3
May 6, 2022
It opens at 9 and works fine in an hour (I was the first customer but waited half an hour).
While they are serving you, they are also chatting on the phone with the client. *** Call center?
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February 1, 2022
Long queues. A couple of times I tried to get a transfer of the Golden Crown in Russian rubles, there were no bills for the amount of payment, they offered to issue Belarusian ones with the purchase
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3
August 29, 2022
The queue has moved quickly, the staff is correct, professional, culturally uncomplicated. In general, there is nothing to present claims for.
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December 19, 2020
A branch where you can stand in line for more than one hour. Specialists are working very slowly. I have never seen a worse situation in any bank.
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3