Belavia
565 reviews
January 23, 2024
Cuper
November 15, 2024
A good airline company for flights to the capital of the Republic of Belarus, good fast high-quality service for air passengers, well-trained staff, a wide range of ticket prices, there were no problems with this company.
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1
November 7, 2024
Here are two impressions I have, from time to time I take tickets at the box office and it never works out quickly (I tried different time options). The last case is indicative - on the one hand, I solved my questions - I came out with the right tickets, but on the other hand, I was 6th in line to the window, of which only 3 were open, 2 of them were, judging by the dialogue, familiar tour agents who nicely kept up a conversation with the operators (and time passed), and one of them was waiting for her client at all and thus completely occupied her workplace. The client eventually arrived 10 minutes later and only then did the registration begin. Customer orientation, you say (what a bright word), but the rest of the clients (including me) sat, accumulated and listened to this play in 2 acts, and my turn is number six and minus 35 minutes of my time before the window.
Neatly, cleanly, issues are solved, but I would like that the service was for the result, and not for "talking", of course we all have time and expensive, well, or open a few additional cash registers, thank you
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1
February 4
This airline was very impressed with its customer orientation. 75percent of Belarusian blood flows and gurgles in me, and I am a second-generation Muscovite. I've always really wanted to go to Minsk. And then my son offered to give me a trip for my birthday and decided to accompany me, because it was time to go on vacation. I bought tickets there with Aeroflot, and back with Belavia. There are only 4 tickets. I bought through an agent of MTS travel. 6 hours before departure, I realized that I was practically dying. The doctor who was called diagnosed covid. I received a certificate, all tickets are refundable. Mts Travel refunded the money for only one ticket, and then not the entire amount. For all the claims, they wrote that a refund was not possible. I wrote to Aeroflot, and they replied: contact the ticket purchase point. I've been tinkering with this refund for 3 months and have already filed a pre-trial claim against MTS Travel.Hoping for nothing, I wrote to Belavia. I immediately received an answer: of course, you should contact the place where you purchased the tickets, but we sent a request to MTS travel so that they would send us a request for a refund for the tickets. Then another letter.: We have received a request from MTS Travel and have approved a refund to you. Everything has been returned, and I will not contact the agents anymore. But this attitude towards the client is very revealing. Thank you. Prosperity of the company.
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April 22
The whole family flew from St. Petersburg to Gomel today. Great takeoff and landing, special thanks to the pilots. I was especially pleased with the flight attendants who served at the highest level. 5 out of 5.
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February 18
I am no longer a young man. But I really like to travel. I often flew from. Moscow, Kiev, Warsaw, etc. I would like to state authoritatively that not a single airline company stands next to Bealavia. Service!!!! Food!!!! A jacket!!!! Quality of service!!!! Example : I was flying from Warsaw to the Canary Islands, Tenerife...I asked for a glass of water to wash down a tablet-2.3 €. It's just getting to the point of absurdity. Yes, we have a little more expensive....yes...But it's worth it. You feel like a human being. Tea, coffee, and juices didn't have time to take off. After a while, lunch. etc. thank you. You are the best. Sincerely, Yu.V.Kurganov, Grodno. 74 years
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1
February 16
Reliable and good air carrier! Thanks to the crew of flight B2 979 dated 02/03/2025 and especially to Irina for her positive attitude and empathetic attitude towards each passenger! Thanks to such people, you get a boost for the whole day and life turns out great! Good luck to her and the company in general!
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November 25, 2024
There are no questions about the quality of service, comfort and safety. The only thing I want to note is that I specially bought tickets for the morning time (11/24/2024) for flight 957, as a result, from 10 a.m. it was postponed to 13:00 (I want to note that they sent me a notification about the transfer, but the situation was still unpleasant. After all, the transfer for a significant amount of time). The important trip was in a very stressful format, and in order not to be late anywhere and come at least close to it, I had to gallop. I have no questions about the rest of the points
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1
January 25
The staff is great, they helped me with the issue very quickly, waiting 5-10 minutes sometimes earlier, Parking is normal, the office is stable, it could have been more modern, and so a well-deserved 5!
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1
November 28, 2024
Operators respond quickly to calls and messages. Unfortunately, not everyone is competent, they can be misleading. And in general, the Belavia company, a terrible carrier, is right next to Victory, where they try to beat the passenger, moreover, they weigh hand luggage, so they also take out a ruler from under the floor to measure. It is suitable in weight, so it may exceed in size. They are trying to beat and quite successfully, trained apparently, a proven option for years. I bought a ticket, then there was no ticket or money. That's our Belavia! As it turned out, the company was not a serious one. They tried to use it and left without pants. For the refund of the ticket, by mistake, the ticket is not refundable. Upon request to return the paid tickets, the tickets are cancelled. A lot of excuses in order to appropriate the funds of passengers and sell them again, if you're lucky, of course. For the first and last time, I will never contact this Belavia company. In this way, all willing passengers will soon be dispersed.
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2
November 22, 2024
I tried to buy tickets through the website. I ran into a problem. When ordering through the website, it writes an incorrect document number format. To the question of how to book a ticket, well, try, we do not book economy by phone or come to the office (it's completely nonsense to go, only 160km in one direction...What is the difficulty of doing this over the phone, saving the Buyer's time. After all, he will still have to sell a ticket, even at the company's office, you will still spend your time), but if not, let's book tickets that are more expensive by phone (there is only a difference of about 35-40% in the price of 1 ticket. And you need two, back and forth). Attention question!!! Belavia, why offer a service if the buyer can't use it!!!
The result: I arrived. There are no tickets for the time I need anymore.
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2
January 29
I would have bet even less if I had the chance. It is unclear what kind of theft: 11 days before the departure date, in order to change/ refund the ticket, they keep almost the entire ticket price for themselves? And yet, you can't have a relative who is in the territory of the republic do something for you! Where has this been seen at all? It's not the first year in my life that I've been flying, but Belavia is the worst airline in terms of customer service. The question is: So are you happy and ready to help people come to your country? I've never seen anything like this on any airline I've flown with. You can always make contact. But not with Belavia. A bold minus.
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2
February 2
So, to begin with, you CAN'T leave an email message on the Belavia website! Since Belavia is not a state-owned company)))
So I'll leave it here.
During the flight, it so happened that I needed a place by the toilet to be able to get there quickly. I understood this need, so I BOUGHT toilet seats for $28 on the company's website. At the beginning of the plane. And imagine, they WOULDN't let me go to the bathroom at the beginning of the plane! Since it supposedly belongs to the business class! So, dear Belavia, the questions are:
Why are such restrictions not specified when choosing paid seats??
Why does the captain of the ship say at the beginning that there are 2 toilets on board in the head and tail (without specifying what is not allowed in the head!)?????
It was very unpleasant to listen to all this in front of people...
the whole plane in one toilet....it's just terrible (the flight was about 6 hours)
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1
October 18, 2024
I really want to express my gratitude to the crew of flight 8116, which brought my family to Minsk from Antalya, on 10/13/2024 at 06.30, for professionalism, politeness, kindness and humanity! I especially want to thank flight attendant Olya Pavlovskaya for her skill in solving a very difficult tense emotional situation (she quickly calmed the child and adults too). Thank you Olga for your timely words, for your kindness and humanity! There are very few people like you in the world. I wish your life was also filled with love, health, success, luck and happiness!
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April 1
When buying tickets, we chose seats on the plane nearby (adult + child). The aircraft was replaced with a 6-seater in a row (instead of a 4-seater). At check-in, no one asked for a replacement, tickets were issued, and on board the plane they found out that a passenger was sitting between an adult and a child....The airline's absolute indifference to passengers
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January 12
Comrades, this is fabulous filth, I did not expect this from Belavia, today, January 12, 2025, there is force majeure in Pulkovo St. Petersburg, the airport is closed due to weather conditions, flights are canceled, it was not possible to fly to Minsk at 10.30, the flight was canceled, they were in no hurry to inform passengers, of course, everyone was upset until they got an explanation from the airline representative according to the new registration, passport control and everything else, the flight was postponed to 3.15 pm, then to 4.25 pm, but that's not even the point, people weren't even offered water or anything to feed, and other airlines did it for their passengers, there is no conscience, or the employees are so stupid, it's fabulous swinishness
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January 30
A great place to get to both on foot and by car)...there is no guest parking at all, although there are empty spaces for 3 working cars. The atmosphere of a kind and slightly forgotten Soviet Union reigns inside)))...but everyone treats it in a simple way with tenderness and mercy))
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April 24
I am in wild indignation!!!! The flight was supposed to be on 04/24/2025 at 4 a.m. to Dubai, but it will be at 13.15. How can you delay the flight by 9 hours!!! We were supposed to arrive for a vacation in the afternoon, but we will arrive late in the evening, the child won't even get to dinner!! The rest is ruined already in advance! I have flown with European airlines Visair and Rinair a thousand times, there has never been a delay of more than half an hour! And here, as always, our Belarusian airline has distinguished itself! What else could you expect! Everything is for people, as they say! if you have a choice of how to fly to Dubai, choose not Belavia!!!
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November 12, 2024
Friendly staff, interested in helping. I was pleasantly pleased. Fast service. Small queues in the evening.
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March 17
Flights are constantly being delayed. If you are late for the meeting, they inform you in a cold form that everything is according to the regulations. According to the regulations, there is no fast track for boarding. According to the regulations, they don't wait for you for 5 minutes, but you wait for them for an hour. According to the solution, people are tormented with bureaucracy for the age of unused tickets due to their fault or the fault of the airline. Expensive and disgusting service.
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August 9, 2024
I flew on flight B2730 on 08/09/2024. Respect to the crew of the pilots. Great flight. Questions to the crew of flight attendants. At the same time, to all three of them. I don't fly often, but I still have something to compare it with. I have never met such "offended by life" flight attendants. During the entire flight, none of them forced a smile, so typical of flight attendants. There was a teenager sitting in front of me who started to feel sick. I flew as part of a group (without parents). At his request, one of the flight attendants brought the package to him and she was immediately blown away. Further, passing by repeatedly, they did not even turn their heads in his direction, and even more so they did not ask about his well-being until the end of the flight.. How is it?
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3
January 8
The leader of the Belarusian air transportation market 🤠 sometimes inexpensive, more often just convenient 😎 fly with Belavia planes 🤩
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1
September 2, 2024
I came to exchange a ticket and a wonderful employee OKSANA TIKHONENKO herself offered me more favorable conditions, calculated and explained everything, thank you very much for the human approach, many thanks for your attentiveness and responsiveness!
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3
February 27
Great company. Good employees. Prices, however, may not be higher. There would be more promotions and discounts and the office would be in a more convenient location.
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1
April 23, 2024
Good afternoon!!! I would like to thank the Belavia company from the bottom of my heart for the professional staff in my company!!!!We had a rest from 07.04 to 04/16.24 in the United Arab Emirates. And of course we were caught in a heavy downpour and flood. 17.04 we had to leave, the airport was full of chaos, thousands of people gathered in the waiting rooms to fly away. We watched our plane B2718 according to the program and saw how it circled over the airport with 6 more planes, making 7 circles, but could not land, they did not give the go-ahead. Probably there is no place.. Then we realized that he had flown to another Fujairah city and landed there. All this time, the representative of Belavia did not leave us, he supported us, joked with us... He brought us some water...after a while, he informed us that we were going to another city, where our plane landed and we would fly away from there. We were promptly put on 4 buses. They were fed and sent to a nearby airport. Until the last minute, the representative did not leave us until we boarded the plane. No one came out to Russian passengers and passengers from other countries from their companies at all, they were on their own...they came up to ours and asked for help.... The crew commander and our stewardess girls, it turns out they flew the second night...It's hard...but they were polite, smiled, and supported the passengers!!!!! It was very pleasant, there are just no words!!!!
If possible, please encourage them!! Thank you, we are proud of our AEROFLOT!!!!!!
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1
March 3, 2023
Belavia flew for the first time, the first time to Minsk from St. Petersburg. An excellent airline, very pleased, arrived on time, even earlier, a modern "compact" embraer aircraft, I would like to mention the flight attendants, pleasant, charming girls, very friendly and friendly. Plus, there was a sense of competence, especially when dealing with a conflict situation with an inadequate passenger sitting at the emergency exit, refusing to put the bag in a place defined by international rules. The stewardess was on top in every sense of the expression, as I informed her upon arrival when getting off the plane. On the way back, the flight attendant very politely and correctly defined her boundaries and the boundaries of an extremely unpleasant and vulnerable passenger. The employees simply respect, tremendous patience, endurance and intelligence. I was thrilled. I was also surprised (we flew for only an hour) that we were offered tea, coffee and dessert. Plus a cool, informative magazine "Belavia", I planned a new trip thanks to him)
I fly quite a lot, there is something to compare it with, so I was very pleasantly surprised. Keep it up !
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October 16, 2024
I would like to express my deep gratitude to the crew of flight 8116 Antalya - Minsk, who safely delivered us to Minsk at 06.30 on 13.10.2024.
I especially want to thank flight attendant Olga Pavlovskaya for her professionally performed duties (she was able to calm children and even adults very competently), as well as her kind, human qualities.
Thank you Olga!
There are very few people like you in our lives!
Sincerely Ilya!
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1
December 10, 2024
An airline that consistently delays flights!! If there was a choice, then she wouldn't fly! But they are monopolists of the market... two flights in 2 days to Minsk and back, both were delayed for an hour! At the same time, other flights were also announced with a delay.
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November 24, 2024
A so-so company canceled a flight to Minsk in 1.5 days, sent a letter that flew into spam, sent a message to WhatsApp in a day, the site is terribly inconvenient, the application for a refund must be printed, signed and scanned. But the money was quickly returned. I had to buy a ticket from Aeroflot for 8 thousand more expensive, so-so story, with the initial cost of round-trip tickets of 13 thousand. The excess of 1 kg of hand luggage was missed
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November 26, 2024
Now at the airport, I asked a girl almost cute to the front rows , departure 10.00 Domodedovo I fly every week and always choose Bilavia, you know what I gave the 29th row , probably you have evil ones in the morning , it's a pity , for that after me I gave the 20th row , great strength 💪 request
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November 3, 2024
Horror of what kind of company, flew to Baku on 10/28/2024 delay of more than two hours, back on 11/03/2024 delay of more than two hours, not even one of the representatives does not explain, do not apologize, this is their normal approach now, the plane did not have time to arrive from Moscow immediately to give to Baku
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1
February 9
Thanks for the help of the staff, they helped with the registration and purchase of tickets, they did everything very quickly, answered all questions. Now it's not scary to fly)))
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June 30, 2024
We flew in the summer of 2023 from St. Petersburg to Istanbul with an 18-hour transfer in Minsk and back. We purchased tickets online on the website, payment with Russian cards was successful. At that time, these were the most affordable tickets with luggage. We fly with a dog in the cabin, so we had to tinker with dog tickets, called the airline, found out the possibility of transporting an animal on a particular flight, after which we had to go to the only office of a travel agency in St. Petersburg - the official representative office of Belavia, to pay for the dog's transportation. One-way luggage was checked in directly to Istanbul in order to walk around Minsk light, on the way back, the suitcases were picked up in Minsk to put perfume from duty-free in them, and they were handed over again. The food on the flights was modest - a sandwich and drinks, on 1.5 hour flights - only drinks. There were Belarusian-made juices, tea, coffee, and lemonades. On the Istanbul-Minsk flight, we got seats without a window)) on it, we were shocked on the approach to Minsk, we got into a turbulent zone and air pits, it was very scary, the feeling that at high speed we were jumping through the clouds, jumping so that people started yelling loudly, and the luggage compartments opened, it was it was very scary, I thought everyone had arrived ... well, they were strapped in ... it lasted 2-3 minutes, but the whole life flew before my eyes, thanks to the pilots, we taxied and landed safely, no one was injured. It was scary to board the last flight after that, and as a bonus we got a plane with the World of Tanks livery. We flew perfectly, never even rocked.
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October 21, 2024
Very convenient location, it is always nice to buy tickets in the very center of the city, very polite and understanding staff, always clean
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March 2
Everything is clear, fast, service is without complaints, the only disadvantage is there is nowhere to park the car.
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March 4
A regular store that sells airline tickets)) Short and brusque. For example, the girls at Aeroflot were friendlier and more accommodating. And here to you, as one of thousands of the same...
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November 2, 2024
Belavia, you are the best in everything , you work like one clockwork , everything was great , God grant everyone involved good health , thank you !!!
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1
February 23
The company is developing in all directions, well done. Planes are being updated, the style of flight attendants has been updated, new flight directions are being added (I'm waiting for Asia from Minsk). The quality of service is good, they have never canceled their flight, and they always try to wait for late passengers on their connecting flights. We added dutiful service on airplanes (purchase of all kinds of goods), but it is also advisable to make it possible to pay with a card in flight (there is a lot of fuss with cash). An honest company, responsible, progressive! I recommend it!
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February 17
Very weak. Whenever you come, you always think about what's going to happen here today. The site is very unclear, constantly freezes, everything is reset. It is very difficult to buy on the website. The algorithm of the site's operation is ill-conceived. We are waiting for everything to be fine with the site.
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December 6, 2024
I applied for a ticket replacement in the evening, the tickets were exchanged in 5 minutes, I stood in an electronic queue for the same amount. Everything went quickly, the operators were polite.
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1
December 9, 2024
Today we arrived and found such a surprise in a suitcase already at home. The bottles were taken away and the boxes were put back. It is not known exactly where this theft took place! Who should I contact in this case? Flight B2 9306 Hurghada-Minsk
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July 19, 2023
Many thanks to the crew of flight BRU8192 17.07.23
A beautiful clean new plane, departure on time is better than on regular flights!!!
Special thanks to the flight attendants - wonderful, friendly girls who instantly responded to the request to bring juice (it was necessary to raise sugar to a child with DM1)
In general, a very good flight, with excellent service and excellent food and drinks (drinks are offered at least three times)
Thanks!
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February 7
On January 26, 2025, we flew on a night flight from Minsk to Hurghada. The ticket cost 420 USD. For this money, 3 people from my family were poisoned by the airline staff with lemons served with tea, turned my wife into a cleaner, and flight attendant M., passing by my wife, touched her every time. DISGUSTING SERVICE!!!
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2
November 1, 2024
The flight was rescheduled, I was not notified about it in any way. The support blatantly lies that they sent me an email, I did not receive any emails, the spam is also empty. I pay $ 200 for a flight lasting a little over an hour, and they can't even send me an email about the transfer. Not to mention that in such cases, you actually need to send an SMS
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December 13, 2024
I love this airport. Parking is nearby, you can have a delicious meal and buy a souvenir.
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October 14, 2024
I would put less than one, but there are no such stars
We flew from Russia via Minsk to Kazakhstan, bought tickets on the official website, consulted with the operator before buying. As a result, we arrived in Minsk, and they tell us that we cannot fly to Kazakhstan, and we are not the only ones-but the floor of the plane is a person who also flew. When asked how such a thing happens, they say that it is implied
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3
January 5
Very rude service on flight attendants. It feels like the primary selection is out of arrogance and rudeness! I fly 3-4 times a year, the same thing all the time!
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July 1, 2024
Great company. No delays, check-in without unnecessary questions to the luggage, so everything is fast and professional. The on-board service and the flight attendants are great. Special thanks for their work.
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May 5, 2024
We decided to meet with my husband, who works in the Czech Republic, I live in Russia, and meet in Georgia. I bought tickets from Russia to Georgia via Belarus, with a transfer in Minsk, from Belavia Airlines. On April 28th. A few days before departure, a letter arrives from Belavia about the transfer of the connecting flight from the evening to the next morning! That is, I arrive in Minsk at 9 pm, and the next flight to Kutaisi is only at 8-30 am! The transfer takes about ten hours, although it was originally supposed to take a couple of hours. There was nothing else in the letter. I'm calling Belavia with reasonable questions - how this transfer will be organized and where to go at night for passengers. The unhappy girl said that she did not know anything, so decide upon arrival at the place. A very customer-oriented company. OK, we're flying to Minsk. No one greets transit passengers, we are looking for any representatives of Belavia throughout the airport. Found. On another floor. What is this all about? You know that you have transit passengers, that your flight was postponed because of your fault, you didn't even bother to get out to them yourself! That's okay. Then we are surprised to learn that we will not be provided with any overnight accommodation, food, or a bottle of water. figure it out for yourself! About ten passengers began to prove to three representatives of the company that they had to worry about the fate of the passengers. The argument ended at two o'clock. During which we were constantly told - look for your own options for overnight accommodation, transfer to the hotel, then you can show us the documents, we will refund. But how to search, in a strange city at night. To sit and make phone calls until morning. Wi-Fi does not work at the airport, the limit is exceeded. Moreover, some of the passengers from home, anticipating a sneak attack from the airline, tried to find a hotel in Minsk, but they are not available! Then, miraculously, we were first offered options in some boxes, in a clean area, went there, just started to pass inspection, information arrives - there are rooms in a hotel designed for such cases, there is a transfer. To say that we were stunned is to say nothing. We wanted to relax already, we were promised separate rooms, breakfast in the morning and a transfer to the airport in the morning. Upon arrival at the hotel, it turned out that there were not enough rooms for everyone, like. They put three of them in a house. The rest are two at a time in the hotel. I was among those who got the house. And the house turned out to be without heating, hot water, towels and dirty. That is, a stupid garbage bag on the doorstep, bottles on the table. Let's call the reception and it turned out, oh, a miracle! That we can also be offered rooms. Moreover, since there are three of us, then one in a single and two in a double. That is, there were numbers! But out of a desire to save money, they tried to pack us compactly.
Naturally, we were not offered any compensation, and flights where a longer transfer was cheaper. Plus, someone had plans for the next day...
For some reason, on the same trip it turned out that I had to leave earlier, because my husband was stupidly not allowed to Georgia (this is a separate song). The ticket was supposed to be exchanged. I tried to resolve the issue by phone with a Belavia employee, but due to roaming, the money flew away faster than I explained the situation. Okay. I tried to fill out an application on the website for the exchange of a ticket, they stupidly did not answer me. And the ticket could only be exchanged no earlier than 72 hours before departure. As a result, I was forced to just buy another ticket, another airline, because I couldn't get anything from Belavia.
The conclusion is that not only will I no longer use the services of this airline, but I will also dissuade others.
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5
May 3, 2024
Electronic queue, polite staff. I was surprised that the calculations were done manually on a calculator to sum up all the tickets (I bought several) and additional services. That is, the system does not automatically issue a summary total? )) This is surprising. I hope that there will be no discrepancies with the selected places during landing, because the scheme on the Internet for a specific model of the aircraft and the operator's computer for some reason differed.
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