Modern customer service requires a modern facility. This department is a legacy of the 90s with pensioners in constant queues, a narrow corridor room and cash desks in which you constantly owe something and are to blame for taking the wrong queue.
THE SERVICE IS ALWAYS TOP NOTCH, THE ELECTRONIC QUEUE MOVES QUICKLY, THE STAFF IS ALWAYS FRIENDLY AND THE CONSULTANT'S GREAT HELP WHEN PAYING THROUGH THE INFORMATION KIOSK.
If he also worked on weekends (at least on Saturdays), he would not have a price..
And the external information kiosk at the entrance is sometimes clunky. Sometimes on a weekend there is a need to put cash on a card, and it is for you - the bill collector is full ((( Earlier in this case it was possible to walk to the Crossroads store and put it there (there is an information kiosk of Belarusbank inside), but the wise management of the bank for some reason unknown to the people decided to remove this information kiosk and replace it with another one, which technically does not provide for cash transactions, but only with a card (((
The location of the bank is very convenient for residents of the district.
Friendly staff, always prompt in case of questions.
Works at a convenient time. Not long queues.
It's terrible, long queues, they don't warn you that it's a long operation. There is a barrack in the 5th and 3rd windows. The receptionist said you only need a passport, the cashier claims that there is still a document. I stood in the bank for 1h38minutes. And the information provided by the admin.the wrong one.
A cool bank. This is our national treasure. Thanks to the management and all employees!!!
See original · Русский
Show business's response
Дмитрий С.
Level 9 Local Expert
June 10, 2024
Huge queues, everything is done in one window, you need to change the money-please, you need to issue a card, please, payments are also here for you, we will stand for a year, and a person may have run in for a couple of minutes. Disgusting
In the premises of this bank, there is an eternal crush of visitors due to the small area, And scolding due to constant lunches, cashiers' breaks at inconvenient times for visitors standing in line. I think that this problem can be solved by installing an electronic queue in the bank.
Very very slow employees. When servicing, there is a lot of unnecessary unnecessary information-advertising. It would be better to do maintenance after the fact.
The address is on the level, but the area of this department is very small. There are a lot of people. They mostly pay for housing and communal services.
The qualification of employees allows them to perform the simplest operations. The slightest deviation from the algorithm throws both them and you into shock.
See original
3
2
Алексей Соколов
Level 7 Local Expert
December 28, 2021
A nightmare, not a bank, everything is long, tedious, a lot of walking from window to window. Not to mention the tariffs and prices