It's a terrible department, there's nothing to say. As if on purpose, the workers become slower an hour and a half before closing in order to serve as few people as possible, but at exactly 19:00 everyone is kicked out, even if you waited in line for 2 hours.
There are constant queues, you wait about an hour or even two to pick up the card. And you can't get to the deposit specialist for at least an hour. Terrible bank and service.