In general, I do not recommend using Belarusbank's services. There are constant queues, the service is below average, the staff does not always have up-to-date information on products, only paid plastic cards and an outdated online interface (both applications and online banking). Of course, there are individual customer-oriented employees who are trying to raise the level of service, such as in this department and the department at Minsk airport (such pleasant personalities that I am ready to be served only by them).
Many banks are already sending free debit cards to your email address and all operations can be performed online, including changing passport data without leaving your home, But here ... the 20th century is still. We will wait for improvement)
Convenient location, cozy room. There are polite consultants in the hall and those who are sitting on the sidelines (to the side of the ticket offices) are not quite polite. There is a great kiosk on the street, more modern, now you can take it off, put it down, and pay for the necessary service. It works fast.
I have repeatedly thanked the staff for a very good team minus one star for the work schedule, they open late, lunch and close early.Otherwise, everything is fine.
Rough consultant service. Eternal queues. The bank's employees work slowly, as do their information desks. The information kiosk located on the street, among other things, does not accept Belarusian banknotes ... it just gives them back. The most terrible bank!
Excellent bank branch! Polite and friendly staff, I always get good advice on all necessary issues! Convenient location! Good work schedule! I recommend it!
It's not a bad bank, it's conveniently located, there are 2 stops nearby, so you can go in different directions. It's bad that there are always a lot of people, you have to stand in line.
I will write about an information kiosk from a bank that never works, never pays bills, never withdraws funds. Constantly jamming bills simply does not work, not to mention the fact that it slows down and thinks over operations for a long time.
2 stars for the fact that the terminal on the street, especially on weekends, is always crowded and it is impossible to deposit money. There are also long queues
They serve us well, the staff is attentive, they are always ready to help.
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Anonymous review
September 18, 2019
Good afternoon! I would like to write about the work of the assistant consultant (I do not know the name) of the bank at Bogatyrev 1. I came to the bank to make a payment in the amount of 12 rubles to pay for the services of the traffic police, the consultant (the girl) immediately offered to pay through an information kiosk, but since he does not accept coins, we agreed that I would deposit the amount of 15 rubles ( we will put the change of 3 rubles on my phone). This girl carried out the entire operation and when the check was already out about the payment, she said: "Oh, all the money was credited to this payment, it's just that the next button was pressed there.." I asked if there was no way to return this money? She replied: "No, what do you need these 3 rubles for?" I was just completely shocked and confused, I left without saying anything. Maybe it's not money for someone, well, then give it to me from your pocket, since she performed the entire operation on the screen.Of course, I was unhappy, and this girl didn't even apologize. I would not wish such bank assistants on anyone..Of course, no one returned the money to me.
Everything is convenient, pleasant, decorous, noble, but eternal queues, come, just change money, do not pay for anything, you have to give at least 20 minutes, so it's easier for me to change money elsewhere, that I wait and go and still the rate is higher.