Everything is fine, they helped to make a bank card, everything was explained, everyone helped politely, agreed to wait. Nice staff. Of the cons, I wanted to add that one window is for such purposes, but if you look at the size of the room, it's understandable, I don't know what you're writing about the queue, everything is fine with me, all the booths are working.
A convenient bank with a convenient schedule, several times it helped us a lot that it worked at the right time for us. The staff is polite and ready to help