The staff's attitude towards clients is off the charts. I came to consult, since I am a client of another bank, and I am so good at working with the application that I was not called a specialist. But they probably thought about it. Dear staff, the client came to you, not the dog ran in. Make the app for people, not for bank specialists.
The staff is trying their best, and there are no questions for them personally. Everyone tells, explains, helps to arrange, etc. the only thing that sometimes takes a long time to wait until the specialist is free
Separation is not for people. The queues are wild, and it's not clear how customers are called. Someone comes later and leaves earlier. There's no place for people to sit down. There are not enough specialists. Get a card, just pick it up, we've been standing for 1 hour.
I won't say anything bad about the bank, but with the new electronic queue system, you can hang for a long time, all cash desks don't always work, and a person (everyone) needs to be faster. Here is this question for consideration, and I recommend it to everyone. Politeness is Belarusbank.
The bank is big, and the level of the cash register. But this is not a staff problem, but questions to optimizers from the top. There is a queue in the bank for half a month, when communal payments are made, the bank is empty for half a month.
Only one devil knows how an electronic queue works. The cards are issued and issued at the ticket offices! Despite the fact that the department is not small. And in general, everything seems to be done at the cash desks and payments are not a priority at the same time!
It's a good place to be... withdraw money?
I don't go there often, but I want to say that the bank is normal, the cleaning is good, the employees are kind
There are always a lot of people, as long as I don't come 30-60 minutes in line is guaranteed. The only bank in Smolevichi that always has a lot of people. The service seems to be fast, but it does not reduce queues. I like that there are 2 terminals, in one of which you can deposit cash.
The most disgusting branch of Belarusbank that I visited. I waited in line for 40 minutes, but it turned out that the reception was not conducted because of the software. And I found out this after I asked the staff. The co-workers themselves did not consider it necessary to inform the clients, among whom there were many pensioners.