The staff's attitude towards clients is off the charts. I came to consult, since I am a client of another bank, and I am so good at working with the application that I was not called a specialist. But they probably thought about it. Dear staff, the client came to you, not the dog ran in. Make the app for people, not for bank specialists.
The staff is trying their best, and there are no questions for them personally. Everyone tells, explains, helps to arrange, etc. the only thing that sometimes takes a long time to wait until the specialist is free
Separation is not for people. The queues are wild, and it's not clear how customers are called. Someone comes later and leaves earlier. There's no place for people to sit down. There are not enough specialists. Get a card, just pick it up, we've been standing for 1 hour.