Mortgage department specialist Naumenko Marina Vladimirovna. You are a wonderful specialist, it was pleasant and easy to work with you. It is immediately obvious that the person is in his place. We have already written thanks in the bank itself, but you can write thanks a thousand times to such a gold specialist! Thank you so much for everything!

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Olga Denisenko

Level 12 Local Expert

By chance, I had to contact this bank. I can't say that the bank is bad, but when contacting the bank, you need to have a lot of time. I went to the bank and took the electronic queue ticket at 11.33 and got into the window itself only at 12.59. that is, I stood in line for 1.5 hours. I think people should see which ones they are in line for and how many are in the bank by appointment, etc.Otherwise, people come later and pass by, but you come earlier and stand and wait, and it's even more fun when you finally see your number three on the scoreboard, but then it becomes fifth, it's very interesting. So I advise those who go to this bank to either sign up earlier or have unlimited time and patience! I repeat once again that I'm not saying anything bad about the bank, but still I would like to ask the bank administration to develop some kind of mechanism for recording and for a first-come, first-served queue, otherwise not all people know about recording and the administrator in the hall has to explain to everyone the organization of the bank and the preliminary recording. As it is, the building is beautiful, and there are comfortable places to sit while waiting for your turn, but if you're lucky enough to sit down, you'll just stand on your feet.

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Bogdanovich A.

Level 3 Local Expert

The organization of the work leaves much to be desired, to put it mildly. Okay, out of 8 cash registers, 3 actually work, and that's conditional. So letting "your" girlfriends pass out of line when people are waiting in line for more than 2 hours is always welcome. Just today, 05/12/2025, I came across this situation. The scoreboard indicated my number as the next one in the free window, but in fact, according to my type of operation, the following numbers took place. Moreover, one person was allowed in without a number at all. Again, "from friends", apparently. What makes you think that? The consultant "hee-hee haha" with those who went without a number (but again, let's say, a bank employee or something else, in theory), as well as "hee-hee haha" with the next client for my same type of operation. Very... curious, to be honest. I understand that when a person needs to pay for something from another service at the checkout, it is done quickly and there are no questions. This is how such clients are usually given numbers and it is immediately clear that the person only needs to pay quickly and that's it. To the question that since the electronic queues work so terribly in this department, maybe we should go back to live? Well, so that godmothers, matchmakers and other nonsense are not allowed to pass out of turn? It's a mess! I have successfully sent an official complaint against this department. And I want to warn the others that your place in the queue is virtually indefinite. And if fate has already managed to make you a client of this particular branch, be prepared to spend more than 2 hours waiting, or maybe all 3. In general, I wish no one to be a client of this branch. All the best! P.S. Especially for a potential answer. We all know how electronic queues SHOULD work, but the fact that they don't actually work that way is entirely the fault of this department and the management.

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