Polite and competent staff. There is an electronic queue with the possibility of making an appointment. There are 24-hour ATMs with the possibility of depositing funds from a separate entrance.
Attentive and qualified staff. Since there are many transactions in the bank, sometimes it is necessary to wait (up to 30 minutes). The service is fast and high-quality. There are 24-hour information kiosks and ATMs.
It's great that there is a department of round-the-clock ATMs with bill acceptors!
It often saves...
and the place is crowded. The branch of the bank itself is beautifully decorated, it is pleasant to be indoors
And the staff is very courteous and friendly
Everything is beautiful and fast. Sergey, the consultant, came up, told me everything, how and what to do, how to make it convenient for the future, how to find out all the necessary information. Thank you so much, excellent service 👍
despite the huge queues, the department is equipped so that people have a place to sit, stand, walk. Competent and polite specialists will always answer, help, and prompt.
When there are no queues, it's a wonderful bank, but when there is a queue, it's just terrible! You can stand for more than an hour. The administrator at the hall is a great fellow, he will always help with payment in the information kiosk in order to reduce the queue at the checkout.
ATMs and an information kiosk are located in another part of the building - it is very convenient. The bank itself is beautiful, the queues are certainly tinny, but the staff are doing everything to reduce them faster.
I give 5 stars for the work of Andrey Vladimirovich. It would be great to have such good employees in each individual bank who will explain and sort out the shelves.
This branch is located in a convenient location, not far from Kazinets Square. Everything is very well organized and comfortable, the staff is pleasant and competent.
There are many ATMs and information kiosks.Good location of the bank, close to Kazinets Square. Come back more often, excellent service, good repair, and everything is fine.
For some reason, the room is rarely ventilated, just like at the post office.
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Алинка💓 рагель
Level 4 Local Expert
June 24, 2024
The branch is about nothing, I bought dollars a month ago, sold them damaged, as it turned out, I decided to go measure them today, they did not accept, they said the stain was big (they said it was my fault, although they themselves sold me this bill, since I put it in an envelope immediately after the purchase and did not touch it all this time) in general they can sell you a bill such that they will refuse to exchange it later)))for a moment, I sat for 40 minutes to be roughly sent)
I do not recommend it! A very long service time , they may not serve you even if you were in line for more than an hour , but the work time is over . Complete horror !
Well, I visit there to fill in money and withdraw, there are always problems with an ATM, like replenishment is impossible because a bill is filled or withdrawn, there is no bill and this is the biggest minus
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Наталья
Level 5 Local Expert
April 7, 2024
Three ATMs, where in one of them (which is in the middle) you can withdraw not only Belarusian rubles but also dollars. You can also top up your cards and make payments at this ATM. Four information kiosks. Electronic queue. All employees are excellent specialists.
Waiting time to put it mildly, the time to sleep for an hour will be sofas, just there)). Queues. The service is long.The staff is loyal. The hall is large, but it's not much use, it would be better to increase the number of windows for customer service.
As everywhere else, there are a lot of people on pension and communal days, an electronic queue and a convenient waiting room. There are 24-hour ATMs and information kiosks in a separate room nearby
Until when will Belarusbank mock its customers?
You have the most expensive cards in the Republic of Belarus, carte blanche costs 70 rubles.
Competitive banks offer the same card with a large cashback for free. People bring you money, you can't take it nicely. A mobile application from the word "mobile". And in order to install the application and link the card, you need to go to the bank offline in the info kiosk and get some kind of offline code. (See how it works for competitors). The information kiosk in the bill acceptor spits out bills through one, where this has been seen. If you can't do it yourself, look at how it is implemented in other large banks. ATMs have long been able to accept bills in bundles, and not one at a time.
On weekends, it is constantly impossible to replenish the card because the bill acceptor in your information kiosk does not accept bills-it is overflowing. So every weekend, although the work is announced around the clock. You can't do it yourself, copy it from your competitors.
People bring you money, you can't take it.
This weekend in the infobox #1925Vitebsk) the map generally fell through like into an urn, inserted the card into the window - it just fell through, where it is unknown, there turns out to be nothing at all outside the window. At least they sealed the holes. The ad would have been put up. The ATM service reference number is closed on weekends. The place where to insert bills is generally one big hole. How much you can mock your customers. You'll lose everyone.
It's just terrible, the bank has run out of staff, only one cash register works on a weekday Monday, I had to sit for 2 hours, I do not recommend it, during this time you can go to another bank and come back for another hour.
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Александр Коско
Level 14 Local Expert
November 11, 2024
There is a small queue, but the attitude towards customers is good
I stopped being serviced at this bank for a lot of reasons and I do not regret it.
The branch seems to be spacious and with great functionality, but this does not help at all: queues are constant, and I already want a breakthrough from the most widespread bank in the country (see the example of the Savings Bank in Russia), but for now we believe and hope for the best..
You can comfortably wait for your turn for at least 30 minutes, a consultant in the hall will always answer and help, polite staff, you can make an appointment in advance, the department manager is a competent head, you can always ask a question.
It is almost always stuffy in the room, poor ventilation. Perhaps it affects that I was almost always there during non-working hours.
Among the advantages: several ATMs and information kiosks.
I don't like this department. If I have to, I try to go to other branches of the bank. There are always a lot of people, you have to wait a very long time