Today we visited the bank's office in Svetlogorsk, for currency exchange. When the electronic queue came, the exchange rate of the Russian ruble was the same on the website, on the electronic board, as well as on paper. There was not enough money available for the exchange, the customer service staff went to the vault, I was redirected from one window to another, it took a long time to verify the authenticity of the bills, the employee announced a different exchange rate, I asked a question about the exchange rate, they replied that the rate had decreased, I turned to my husband that on the scoreboard and paper, the rate was not changed. It turns out: you calculated your financial capabilities, but there were losses at the same time. The issue between the employees was resolved for a long time, but it was necessary to perform a loss operation.
Ten years ago, I barely knocked out my contribution. They didn't want to give it away. The amount is not more than $ 500.
I do not advise you to get involved.
I closed the deposit in dollars, they gave me money, decided to change it in another bank (where the exchange rate is higher), they did not bring half the money, they said that we do not work with real money, carry it to where we received it and here it's like in a fairy tale...............
I constantly lose a lot of time in this bank.Here, priority operations are selected and serviced first.I have a payment that takes no more than 1 minute, I sit and watch as everyone who came after me is invited.
I have been a customer of this bank for three years now. The consultants are competent, respect them. There are no queues. You pay for communal services without commission, by the way.