I was refused service in this institution. I stood in line, went to the window, asked if they had translations in the Russian Federation, they told me that there was a translation of the "Golden Crown". I asked to make a translation of the "Golden Crown" in the Russian Federation, to which I heard
- And we do not have Russian currency
And she smiled.
I replied that I had
- Oh, but I can't.
She replied. How is that??? A bank employee does not know how to make a transfer, at least strangely. Then she added a speech that completely amazed me.:
- Of course I can try, but I do not guarantee that the money will reach, if something goes wrong, then no complaints to me!
At this point, I took a break and later asked for a book of complaints, of course I was refused, she motivated me by the fact that I was not denied service and they would try (EXACTLY TRY) to make a transfer. Naturally, I flared up, quarreled and left without a word ....
One thing is not clear why such organizations do not train staff to work gramatically in their specialty.