It's not the first time I've ordered windows from Becker Systems. I am very satisfied with the quality of the windows. The service of managers is at the highest level. They will always tell you the best options. The measurers always work promptly. In terms of timing, of course, you need to wait. But it's worth it. It is better to wait and get high-quality windows. The fittings in the windows work like clockwork. The installation is done professionally. Thank you for the excellent and high-quality windows.
Very high quality windows!!! I have been buying only here for many years, everything is fine! Very durable. Special thanks to the nice manager who served me. It was a pleasure to communicate with her and explained everything clearly about the product.
When choosing a manufacturer of wooden entrance doors to a private house, we settled on the company Becker Systems. We were guided by the experience and results of the operation of previously ordered PVC window and balcony frames at this company, which have not had any complaints in use for about 15 years and have not lost their characteristics (plastic color, mechanisms, etc.).
When ordering, we were pleasantly surprised by the possibility of fulfilling all our wishes for the product, because the door is not standard sizes and the requirements for it. A big plus for us was the opportunity to pay for the order in several stages. We were also pleasantly surprised that the order was completed almost twice before the agreed deadline, without compromising quality.
The quality of the door did not disappoint our expectations.
As a result, we were once again convinced that Becker System is the right choice.
They missed the deadline under the contract, and they never called. A careless attitude.
I called them - they said nothing is known yet, call them in a couple of days. But because of work, there was no time to call. As a result, two more weeks have passed and no one is calling. I have to call myself again. I don't know what to do. I'm afraid that they will install it with the same attitude.
There is no responsibility. It is unclear how this company still operates with this attitude.
I will look for another company.
If you are thinking about ordering, avoid it. We decided to contact them, as we had ordered earlier, everything was fine. But now everything has changed, you can read in the reviews, we are not the only ones facing the problem. The order has been paid for, and there are no changes from November 2024 to March 2025. They just blatantly lie (inventing non-existent problems). The reputation is lost. They got themselves in trouble.
The order was placed on Lenin Ave. this year, the girls are nice, everything was explained clearly. The order was delayed a bit, but not critically. The quality is excellent. I think we will contact you again.
This is not the first time I have ordered frames. I am very satisfied with the quality . The staff is pleasant. The guys arrived quickly and installed everything efficiently. Thank you.
There are no questions about the quality of windows, but there is a huge disadvantage - it is the production time of windows. The window was ordered in October 2024 and has not yet been installed, and this is with a 100% prepayment, the deadlines are constantly shifting under various pretexts. If you want to install windows within the time frame you need, think carefully.
I do not recommend contacting this company for services. They take an advance payment, but the deadlines are not fulfilled at all. Initially, you are warned that windows and doors will be manufactured for at least 3 months, so they also do not fit into them and the deadlines will approach 8-9 months. They will also install windows and doors for you for a month, first people get sick, then they left for other facilities, and if you don't call them yourself, they won't even remember about you.
The front door was ordered on August 21, 2024, exactly six months have passed, the doors are not ready. The term of the contract is already long, 85 working days, but this is not enough. When the next call asks when the door will be made, they answer: "All I can advise you is to wait." Abominable fulfillment of their obligations. I don't recommend it to anyone!!!
The most terrible company you can meet. Since February 2024, they still cannot fulfill the order for the doors. Although the prepayment was 100 percent. And our order is big and expensive.We paid by bank transfer. We came to them specially from Bryansk, hoping that Belarusians were responsible. They constantly lie, dodge, and don't even promise when they will fulfill our order. If firms and factories worked like this in Russia, they would go bankrupt instantly. There is no such sloppiness as at the Becker plant anywhere. They don't want to return the money and there are still no doors. People, do not try to contact them, you will wait like we have for 8 months! We will have to go to court!
There are not enough words to express my opinion about this organization. We have been waiting for our order for windows and doors for half a year. They've been feeding us breakfast for half a year, they don't pick up the phone, they don't call us back. For half a year I've been hearing that they can't do anything. Construction is not moving, as it is impossible to close the perimeter. This is the most disgusting office that can be. They don't care about you, just get the money and goodbye.
On May 8, 2024, a contract was signed for the manufacture of a window-access to the terrace and a window to the bathroom with lamination. To this day (30.09.2024) the windows are not ready. They feed you breakfast. I strongly do not recommend ordering anything here.
I ordered double-glazed windows for the balcony with installation from this company. I will share my experience. The production took more than 2 months, but that's okay, they warn you about this when signing the contract. During installation, it was found that the beads were made in the wrong size. Well, it was redone, installed 2 times. But in the end it turned out that cracks were left at the corners of the beads, from which the cold was siphoning. The master installer said that he could not do anything, and suggested that I seal these cracks myself with sealant.
As a result, I do not recommend contacting this office to anyone.
For more than 3 years, this company has been unable (or unwilling) to pay its debt in the amount of just over 800 rubles. When they needed the material, they cut off the phones with requests to make a delivery to them as soon as possible. And as soon as they put it on, they forgot about us, our requests are ignored. And the debt is still there, as they say. We do not advise anyone to contact them. Self-respecting and partner-respecting companies don't do that.
Do not order from this company. They do not invest in deadlines, the staff cannot give an exact answer when ready, they refer to each other. They are fed breakfast, etc.
I expected more from this office. But as I came across them, I regret it a little. Deadlines are not fulfilled from the word at all. The order for the house has been made for 4 months, and there are vague prospects with the door to the terrace....
The attitude towards customers is just terrible.
The production of the order was overdue for a whole month. When ready, no one calls back, you have to call everything yourself.
Installation is the same. No one calls, we have to do everything ourselves.
But that's half the trouble.
The installation was scheduled in 2 weeks. On the day of installation - transferred to the next week.
I don't advise anyone to get involved. It would be better to turn to a private trader.
Orders are accepted. But they don't do it on time. The contract is drawn up cunningly. Pay attention to the production time. And so only through the court.
I no longer plan to use these services. It seems that the attitude towards customers here leaves much to be desired. The waiting time for the installation is simply unacceptable.
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Anonymous review
December 25, 2022
I had already ordered windows from them before and therefore turned to them again, which I greatly regretted! We met very well, but then it started. We agreed on an installment plan, I came to the office to personally sign the papers and transfer the money, and it turned out that the director did not approve the installment plan, although it is registered on their website and they promised it to me, in the end they faced the fact that the whole sum is needed, and this is almost 6000 rubles. Since time was running out, you got out, found the entire amount and paid, and after that, no one is interested in you anymore. I was dynamited for half a year, they didn't answer calls, messages, it's not really possible to get to the management (translates to voicemail). If you manage to get through, they hang up the phone or promise to call back and wait at least a year. As a result, all terms and conditions were violated. There was also blackmail, when the windows were brought, they were in terrible condition, in fuel oil with scratches (the movers don't care about your windows and how much they cost) The installers also turned out to be crooked-armed, they decided not to glue thermo tapes that cost good money and what should they do with them now?! the sealant was not delivered, they said to buy it themselves, although it was paid for, the mounting foam was stretched and the balloon was taken away, and it also turned out that the measurer intended the wrong thing and initially he admitted his guilt and promised to replace it, but the next day his opinion changed and I was to blame for the wrong measurements. In addition, the measurer, who, as I was told, is the chief engineer and the best specialist, violated the technology as a result, the windows of neither the right size, the tides of the wrong size are bent face down to the wrong place, and even badly scratched as a result, they ordered in the summer, winter came and in order not to freeze agreed to all their blackmail conditions ( either put it as it is or call, write further to nowhere). The case is now going to court, there is no set on the windows and they do not even think about solving the problem. There is no answer to the claims by registered mail. This is not a company, but an endless nightmare! And before that, there were people worthy of respect.
hello, I ordered windows in November 2023, asked for a 4-month installment plan.Everything was fine, they gave installments, promised by the end of the year.But!.It's 2024, March, there are no windows,I wrote a complaint, a response:
A terrible organization, I do not advise anyone to contact them. The window is made for two months, disorganization and inconsistency between sites, they are fed breakfast, they do not answer calls. They do not warn you in advance that you need to wait a long time, and not within the time limits specified in the contract. We will never turn again.
They also ordered the door and paid for it . the deadlines have all passed, but there is still no door. Supposedly they are talking about a crisis. But I'm sorry, the contract was already concluded DURING the high-profile events and everything was written in the contract, which means EVERYTHING should be on Time!!!. But the answer is- sorry, there are no components right now!!. This is the fault of an organization that is unable to fulfill its own responsibilities!!. I do not advise you to go to them, there are a lot of other private companies that will make it better and cheaper!!
An irresponsible and neglectful attitude. We don't even start talking about working on deadlines at all, for them the contract is not an argument, and the prices are higher than the market. If you want to get on your nerves, and then look for another manufacturer, please contact
I would like to express my gratitude to the Becker System company! We ordered windows to the entire apartment, we did everything at the highest level. The windows are of high quality. The company confirms its professionalism every year!!!!!!!!! For the best windows only to them!!!!
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Ирина
Level 2 Local Expert
May 27, 2024
It is the fourth month, there are still no windows with 100% prepayment! If I had known, I would never have contacted this office called "Horns and Hooves" and completely devalued myself.
Hello, I want to share my impressions! In April, we signed an agreement with Becker Systems. The contract clearly stated that the window manufacturing period was no more than 65 working days. But.. after this period, the windows were never made (or rather, only 2 out of 20 windows were made). Having gained patience, we began to wait. But because time is running out, the work is worth it and the rains have already begun, we started calling again and checking the readiness of the windows. As a result, after numerous calls, time and nerves spent, the windows were installed only at the end of August (86 working days). Our request for reimbursement of the penalty fee for each day of delay (which is prescribed in the contract) was answered only by the lawyer's apology. And thanks for that))(we made the payment on time, everything is as prescribed in the contract and there were no complaints against us!)
It is a pity that such a serious company treats customers so irresponsibly and unprofessionally!!!!
An extremely negative impression. We came to the office and found out the necessary information about the windows. And we agreed on the arrival of the measurer. No one called for a long time. I had to call the measurer myself and find out when he would arrive. During the measurement, it was clarified that two window sills were needed. When visiting the office again to conclude the contract, it turned out that the information about the second window sill was not transmitted by the measurer. When asked to include a window sill in the order (we knew the required length of the window sill), the manager refused. She referred to the fact that the measurer will additionally come to us within one or two days, measure everything and give her the information to form an order. The measurer had to be called on his own within a week. After that, I clarified by phone whether the measurer had passed the information, whether the window sill would be included in the order. I received a positive response. Upon receipt of the order, there was no window sill in the invoices. When contacting the office, the manager hardly found the documents about the order. The information about the window sill was not attached to the main order and was located unknown where. The manager, having created a lot of unpleasant moments, did not even apologize and said that everyone happens. I decided the situation with the windowsill as follows: I gave the contacts of a person from another organization. He brought us the missing piece of window sill. The window sill turned out to be a different shade, although the model is the same.
No matter how much the quality of their products has been hailed lately, but I ordered windows for the whole house from them, as a result it turned out to be cheaper than in many other companies. However, the order was placed on Lenin Ave.
It used to be better when they conquered the market, now when the phrases "Baker system" supposedly mean quality, but in fact this is far from the case. It's a shame that this is happening
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Елена
Level 3 Local Expert
November 24, 2021
People!Do not order anything in this sharashkin's office!I've been waiting for a window for 3 months, now I can't install it.The installers do not arrive at the appointed time!They don't care that you're taking time off from work!!It's just terrible, just nerves!