Банк ВТБ
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Magazin Jubiliejny
112 m
41 review
November 3, 2024
We had the last installment payment left in the bank, we wanted to find out the amount and repay it, since we always overpay. The entire amount was knocked out according to the erip. A bank employee announced the amount and wrote an invoice and said he would contact the cashier. The cashier said that they could not accept payment by card, but only in CASH, since the cards of other banks do not serve. They could not give an extract on the closure of the installment plan on that day either, but told them to contact them the next day from 14-16 at the set time. There is an ATM installed on the street outside the door, it is also impossible for a non-bank customer to get into it, you need to swipe a card. I had to walk 300 meters to withdraw cash and pay the last payment at the cash desk. They promised that an SMS would come saying that the contract was closed, which also did not happen.
I have a big question for the bank, why is it required to pay in cash at the cash desk???? And why is it not possible to get an extract immediately, in all other banks, an extract is given immediately after the end of installment payments
See original · Русский
3
February 14
What I want to say... Working with clients is just disgusting. In January, I received a message about the balance of funds on the loan account, I arrived, paid the nth amount, and two days later I received a message about the closure of the account and the balance of funds. Today, the specialist says that yes, you can take the same money (and even a little more), takes my data to the cashier and (oh, a miracle!)I'm waiting in line for coupons when I'm invited! At the same time, there is only one cash register, and specialists are sitting at the computer and solving the problem (what do you think? What to order for alcohol! I'm shocked!) If someone asks about this bank, I definitely don't recommend it!
See original · Русский
February 24
Working with the client leaves much to be desired. They're rude, they can't help, they don't answer questions, they ask for personal information that employees don't need. They behave rudely and say unnecessary things. Go to the website. They don't say which website the bank has, just go to the website. Which one? They insult me by humiliating me to personalities, they look at me as second-class people. The employees are arrogant, rude, sitting in a ramshackle position, do not have badges and roll on a chair to the side. Shaggy, with disheveled hair. The appearance of the employees leaves much to be desired. Unnecessary facial expressions and gestures at work. The staff cannot answer the questions. But they are interested in extra data, where and how I will pay and with which card. Terrible service. You will no longer want to contact your bank for sure. The attitude towards customers is one that doesn't exist anywhere else. They didn't even deserve one star.
See original · Русский