The service itself is good BUT!
I came to the bank to get an internship, they said they would give me an answer the next day. 3 days have passed and there is still no response... I do not advise you to take an internship. And how is the bank itself 4 stars
We haven't even heard about customer service standards here. There is no administrator in the office from whom you can get advice: where should I go, in which window, on such a question - I had to sit in line to find out the answer to the question of what it takes to open a card to a foreign citizen. The rest of the visitors are constantly tugging at the manager, who sits at the entrance and deals with the registration of cards. I didn't like the fact that I can't say from the appearance of the employees that yes, this is a bank employee - everyone is dressed in a lot of clothes: one in an incomprehensible black dress, the second in a green T-shirt with the bank's logo and jeans, the third in some semi-athletic pants and a white T-shirt with a print. Ow! It feels like a person from a nearby store just walked in, not employees of a bank branch. They were running around, fussing, they created a queue for one window, the rest were sitting in the back rooms and did not work with visitors. The card is issued to one person for more than an hour. It is also disgusting, I did not like it very much, that the confidentiality of the visit is violated: you sit, draw up a card, call a code word - which can be heard in the queue. Generally unacceptable. Or sitting in line, you hear someone taking out a loan and all the nuances become public. In general, it's a pity that you can't put a negative rating. For two hours of my wasted time and lack of a solution. I have not been able to open a card with you, because my citizenship is Russian, and I entered not by a foreign country, but by an internal passport. That is, it is enough for the border to cross, and I am in Kazakhstan for my own convenience, I cannot issue a card from my parents so that I can pay at the place.