I liked everything right away. Connected in the 20th year. But, after a year and a half, my sales register stopped being updated and somehow supported (and you still have to pay the subscriber, which, by the way, is higher than that of competitors. When I connected, they told me about a cheap subscriber, but they forgot to add that only for the first two or three months, and then that's it, the shop is closed, only for new customers, and you pay more). As a result, I used my cash register until 2024 and everything seemed to suit me, but then changes in the law began to come out, and I decided to update the cash register in advance. They wrote seamless transitions and stuff on their website, but when I arrived, they told me you can just throw out the old cash register and kindly offered to buy a new one)) I also bought the cash register through them in 2020. Result. After updating them, the cash register stopped turning on at all and became completely useless, although before that it punched checks, sent data to the tax service, and did not require anything else from it. I had to urgently look for options. So don't even believe their words. Buying new cash registers every year and a half....well, it's such fun to keep up with their support and updates. And which are supported by cash registers, which they also recommend for purchase.
It boiled over.They write about 24/7 technical support. In fact, it is missing. You have to wait weeks for at least some answers, and often they just ask again, "has your question been resolved?" instead of answering the question already posed.
Software errors and instability are very common. There are no specific solutions. The "keys flew off", the "core did not connect" and so on. The device gives the receipt, then it does not, it wrote an error in the operation and did not give the receipt, but in fact withdrew the funds.
They compulsively offer their products, calling them the most advanced and convenient, but in fact a raw and unstable product.
After the last software update, the RRN and accumulation numbers stopped being printed on the receipt. Of course, there are no solutions to this issue.
I do not recommend this company, I will switch to competitors.
There would be a possibility to put a minus sign. The support service is very disgusting, in order to get through, you need to write wherever possible and only then, perhaps, you will get a call back from the wrong department that you need.
When you call, you're always waiting, then 16, then 2, then maybe you'll be lucky and you'll be the first, but it still doesn't mean anything, after 10 minutes you're reset and you have to do everything all over again. After 1.5 hours of calls, I only managed to get through to support, and a few letters with a callback. Just a terrible attitude towards customers.
It's a disgusting organization, 3 people work, you can't get through when, the PBX is set up terribly, or when there's no competent response from them, terrible technical support. We sent them the documents for re-registration in November last year, we have just received new ones, 5 months have passed, now the quest to update the cash registers has begun, no one is responding, I hope this organization will be closed, such bad organizations should not exist. And write the contact details of your director on the website, as soon as I'm in Minsk, I'll come and look at this organization and leave a review in the book of suggestions.
The most terrible service!!! There is no technical support, if you want to have problems with the tax service, use the services of icassa
I supplement the review - they wrote in the response about a callback-I ordered a callback 12 times , a week passed and no one called, why deceive people that you will call back? . Are you going to solve the issue or will you be feeding breakfast? What should customers answer when paying? We can't issue a check because Icassa has no technical support?!
Everything was fine, but it's been impossible to reach tech support for three months now.
I am writing requests by email, but there is still no response. I call for an hour, listen to music for 15 minutes, and they reset me. I select the option "we will call you back" - there is also silence, no one is calling.
When it was necessary to update the cash register and it did not work for two days, they called for two days in a row, it was amazing that they got through. But we had to work without a cash register!!!
It turns out that we pay money monthly, but we don't receive any support at all.
It is not possible to get through, the application has been updated and now the device freezes when paying, you need to restart, after that the money is returned to the card, and then try to pay again. Imagine what it looks like for those to whom we provide services. If the field is highly competitive, the person will go to the neighbors, whose cash register is working normally and there is no need to figure out whether the money was returned or debited twice.
This is just crazy! I wanted to connect a cash register, but communication with managers is simply unbearable! Even in district hospitals, communication is better. They act like you're an idiot, like they're already tired of you from the start!
I'm just furious with this madness. I was in communication with one, and I just couldn't stand it. I left another request to have a dialogue with another specialist, but it didn't get any better.
I hope that the management will bring them to their senses.
Names: Irina, Kornikova
Disgusting attitude towards customers, it is impossible to reach the technical support service. Even after waiting for the number 1 in the queue, no one picks up the phone, the SMS to log in to the personal account arrives with a delay of 20 minutes, then the entrance is blocked altogether and, as a result, you can log in only after 12 hours. I can't reach tech support. Very, very bad job.
It is always very difficult to reach them, and there are no notifications that the payment is ending or that the program needs to be changed, which greatly reduces the level compared to other companies.
And the new program on the phone is generally much worse than the first one.
Disgusting! It's not possible to get through! I wait on the line for 15 minutes and when the position in queue 2 is reset, I call back and the position in queue is already 8! And so on several times in a row . Why do I need the callback feature if no one has ever called back???? How can I reach you?????
They reset it all the time, the app doesn't work, I couldn't get through in two weeks, I called every day, they called me once and immediately reset it, in the end everything was in vain. I don't understand why they still exist. Just in case, I called the Gomel branch. I'm going to get a proper cash register.
We connected in 2021 - everything was perfect. I can't get through now, I can't get through. There is no question of any 24/7 technical support. You wait for the queue on the phone, and as soon as your position is 2, the call ends. If you leave a request to get a call back, they will call you back in a day.
No response to calls for more than an hour. I filled out a callback form, wrote to all emails, Instagram, telegram, VKontakte and nothing..
There is no customer orientation. I do not recommend even starting to work with this company.
There are no words to express the full range of feelings about this company, even the Russian folk will not be enough. Only if all other companies close down, then I will contact them again.
A very strange new update, only the interface design was changed and some functions were moved, but the useful function of counting the change when depositing cash was removed. Why this was done is unclear
They sent me to the wrong place to download the program at the checkout, it was not pleasant to come to the hi-tech park (where the staff sent me) to hear that I was not going to them.
I can't get through, the money for the PC modification was paid in January, there is no communication from them for the month of March, they say to call tech support, and there you hang in line for 10 minutes, and then reset the call.
Tech support does not work from the word at all. These cash registers have been introduced to everyone.. and the work has not been adjusted! When it comes time to update the terminal, you need to call technical support. but! I've been trying to get through for 2 days now! I've been calling on auto-dial for 2 days! Just imagine! 2 days! The cash register is not working, it is impossible to open a shift. That's horrible
The service is good, probably...
one thing is infuriating! When you call tech support and you're in line 5, then 4, and SO on. You're waiting for the 1st!!! You're waiting....and the beeps.....She calls back and it's the 5th again......
If possible, I will definitely change this operator, it's a pity I didn't read the reviews before connecting. I didn't think there could be a problem with that..
Terrible tech support! It's easier to get through to the Kremlin on a direct line with the president! Terrible attitude towards customers... I confirm everything that is stated above...
Thanks to Alexandra for the consultation. We have optimally selected a solution for a car wash with a cash register, a terminal on a smartphone and the maxTarget accounting system. The applications are clear and easy to use. A good loyalty system.
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Ксения Юрченко
Level 12 Local Expert
November 20, 2024
Disgusting tech support. It is impossible to get through. I've been calling for an hour and it always resets. At first I'm in line 7, and 10 minutes later it's 11. Since 2023, the company has been responding to such negative reviews that they will try to fix everything. But apparently it was impossible to do this in a year
(After 2.5 hours and eternal tube drops, they answered me)
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Каролина Ульянова
Level 4 Local Expert
May 21
Each technical support specialist tells completely different information, the answers to the questions are vague, they are always redirected, then to the bank, then somewhere else. It's just a nightmare.
I'm trying to get through, waiting for my turn on the phone, and then just short beeps!
Yes, the customer's call is very important!
And he also can't get into the personal account system, which works disgusting all the time!!!!!!!!!
Today I finally gave the documents for registration. I got to a very nice woman, I didn't remember her name, but thank her very much.
Now about the nuances:
- the consultant provided false information on the phone, which is a minus one star.
- it's a complete nonsense with payments. To pay for everything, do not avoid the commission of banks. Do not even expect to pay at Alfa Bank on Nemiga, the commission for 1 payment is 25 rubles!!!! And there are four of them🤦♂️
- I think there should be one bill to pay, so that everything can be paid quickly without dancing. I wanted to take a star for it, but I think it doesn't depend on them.
There is no way to fill out documents with a manager and print them out. I had to look for where to print the documents. For that kind of money, you should be more responsive to the client. It resembles the work of government agencies. Otherwise, everything is OK.
They don't let customers into their parking lot. I had to take a risk and look for a place under the forbidding signs in the courtyards. And this is an opportunity to get a fine.