It seems that there is a lack of staff, customer orientation, and possibly qualifications for insurance services. They confirm the reception, then they don't confirm it, then they confirm it again.
She has been using the services of other insurance companies for more than 15 years. There has never been a problem to do, for example, EFGDS in the direction of a doctor. Asoba behaved very strangely, refused, referring to the Protocols. Of course, the insurance company has much more competencies) than the hematologist, who, among other examinations, prescribed this examination. Does it seem that different Protocols are used, or does the insurance company interpret it in the direction of its interests on occasion?