I want to share an extremely negative experience with the Ase Express courier service. Nothing has changed over the years of interaction — the attitude towards customers is just terrible. It's amazing how a company working in the service sector can afford to keep such rude and incorrect employees. Every time I encounter rudeness, lack of desire to help and basic disrespect. It seems that they are not at all interested in either the reputation or the convenience of customers.
Moreover, even basic requests are executed with huge delays, and calls are answered with a tone as if they were doing a favor. In the 21st century, when the competition among courier services is huge, such an attitude is simply unacceptable. I am disappointed to the limit and will definitely never ask for their services again. I do not recommend it to anyone!
I sent documents to Sakhalin.
I was lucky, the shipment was the next day after delivery to the courier service.
I called them beforehand and they consulted me promptly.
The delivery time is 7 calendar days/330k sum.
The only tracking information on the site is not detailed.
SDEK offered delivery up to 10 cal.days / 220k sum, but they had a shipment later, I had to take a chance with ACE.
The ordered product is tracked and we are constantly notified at what stage it is and when it will arrive approximately.The staff is very polite.Recently, there was a case when I could not for family reasons, they were understanding and went to a meeting.I wish you success.