ArsLiliya
15 reviews
March 21
After looking at the photos of flowers on the website, I found very beautiful peony-shaped roses, bright, and came to the store itself to book a trail.one day, there was a fresh delivery, when I saw them in person, I was horrified and asked if they would make me a bouquet of these, they told me not to worry, they would be cleaned, stand in water and become beautiful. The next day I came to pick them up, there was no choice, but they still didn't look very good, the petals were yellow, discolored, I thought maybe they still needed time in the water, after 4 days the flowers wilted completely. I wrote on Instagram, except for "we see fresh flowers, yellow petals are protective," I didn't hear anything, but the fact that not only the extreme petals are there, but the whole bud is yellow, as if they don't see it. I know how to take care of roses, they always stand for up to 2 weeks, but to wilt completely after 4 days is very strong
Still, the question is, why take photos from the Internet instead of live photos, so that people know what they are like in life, and not expectations that don't match reality?
See original · Русский
September 24, 2024
I recently visited the store and was pleasantly surprised.
"Ars Lilia" really deserves attention.. First of all, I want to mention the large selection of colors. From roses for every taste and color, to exotic options. All the flowers are fresh, the atmosphere in the store has a good mood.
The order was executed well, the flowers stood for a long time. Special thanks to the florist for taking into account all my preferences in the bouquet.
I will definitely order you more!
See original · Русский
1
1
September 26, 2024
The review is not for a specific store , but for the entire network as a whole .On the 22nd, a bouquet composition from the window was bought in the store. The bouquet was looked after properly, water was poured, they did not keep it in a hot room. On day 2, several flowers withered, which it was decided to simply remove from the composition, without betraying this importance. Well, anything can happen. As a result, on day 4, the bouquet looks like a dry broom.When contacting Instagram, a standard unsubscribe was received saying that this is a perishable product.But the bouquet included chrysanthemums, which stand for a long time, and then they fell off on the 4th day. They refused to return the money or replace the bouquet, saying that they applied too late
See original · Русский
1
1
March 22
Terrible attitude towards customers.I ordered 60 roses and paid in advance.I took it for about 12 days. The roses were thrown in a package without water somewhere in a corner. Absolutely dried stems. They wilted very quickly, of course. I won't order any more there.
See original · Русский
February 21
Terrible service. I ordered a bouquet in a day, and not only did I forget about it, but I also didn't have the right flowers and had to replace them. In addition, the photo on the site is completely untrue, instead of good roses, they received barely blooming ones.
See original · Русский
January 5
It's a disgusting place! I went to buy a branch of gypsophila, not only did the girl talk as much as possible with a dissatisfied tone, but her face also expressed exactly the same emotions. I've been to different flower shops many times, and this is the first time I've seen a gypsophile being simply shaken and pulled out of a vase without making sure it wasn't broken anywhere. There was a designer elastic band on the top, which the girl also did not deign to remove. When I asked to pack it in shipping paper, because at such a temperature, no matter what kind of flower, it cannot be taken out without packaging, I was answered with dissatisfaction and aggression "Do you need to pack it?!". It became as unpleasant as possible. They packed it so that the gypsophile just broke in many places. The check was also not given, although she asked for it, the girl simply ignored this request. The most unpleasant impressions, I will not apply anymore.
04.01.2025
In desperation, I decided to apply again, because I urgently needed flowers, and no one had them. They wrote on Instagram. There is no guidance. They answered only after more than a DAY!!!! I'm sorry, but this is outrageous.
See original · Русский
1
February 29, 2024
RUINED THE HOLIDAY!. My husband bought a bouquet for discharge from the hospital, giving a lot of money. When I got home, I started to take off the packaging. I was shocked how such roses could be packed and put on sale. ROTTEN!!! The whole bouquet is in the trash. I was very upset that such an unpleasant moment would remain in my memory.
See original · Русский
1
January 2, 2024
I ordered flowers for my wife's birthday 2 weeks in advance. He offered an advance payment. I received a firm promise that everything would be fine. I called in 2 days and it was confirmed. There were no flowers on the day of the congratulations. Such is the office
See original · Русский
1
1
March 10, 2023
The delivery was not made on time. According to the operator (seller), the delivery should have been 4 hours earlier than it actually turned out. The number of flowers did not match the order, but the amount of the bouquet remained unchanged. As a result, the holiday is ruined. The plans are ruined.
See original · Русский
1
October 30, 2022
Success in sales is directly proportional to the attention of the seller...
.
See original
2
February 18, 2020
I was pleased with the assortment, in most cases the refrigerator is full of flowers. Florists do their job efficiently. Well done girls!!!
See original
April 14, 2020
The friendly and lovely staff, cool flowers, pack a cultural credit.
See original
December 27, 2019
Excellent bouquet design👍
See original
1
January 6, 2020
The prices are too high
See original
3
October 27, 2019
A small, not convenient store
See original
1
1