ArLen
64 reviews
August 26, 2024
A great place for a family vacation.
There are no party areas nearby, so it's quiet in the evenings.
The sea is 150 meters away.
There is a pebble beach, standard entertainment (sap, banana, boat trips), sun loungers a little further away.
Near the White Cliffs beach, it never reached, but some kind of famous one.
The dining room with excellent food in the hotel, the breakfasts are hearty and delicious.
You can book excursions from the hotel, prices are like everywhere else, I recommend the Ritsa Lake, this place is magical, and the road to it will be impressive.
There is a transfer from the airport or railway station.
The rooms are cozy with sea views.
You can book via VK.
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2
4
August 24, 2024
We stayed at this hotel in August 2024 for 10 days with our family.
Of the advantages:
Beautiful clean room
Friendly and helpful junior staff
Good breakfasts
Proximity to the sea
Of the cons:
Non-client-oriented administration. We were rudely obliged to pay for the repair of a broken balcony door handle, which was not broken by us. And during our entire vacation, it was never repaired.
Be careful when checking in, check everything for integrity.
The wifi worked disgustingly
Parking is very small for so many rooms.
The gate was unexpectedly closed at 22.00. After that, you can only enter the territory through the gate, and let the car stand on the street. We traveled by car, and planned to visit different cities every day, and such a time frame, to put it mildly, limited us very much.
And more. This does not apply to this hotel, but I think it is important to note. Repair work is underway at the exit from the village towards Gagra. Reverse movement is installed, and there are traffic jams. Plan your time with a margin
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3
1
October 29, 2024
It is a pity that we chose this hotel based on reviews in VK, and not in Yandex. The reviews here are mostly true. We do not advise anyone to rest here. For the sake of the sea view, that's all, it's not worth coming. We spent our vacation in two hotels, the first was Amshin, the second part was spent in Arlen.. Which they regretted a few minutes after checking in. The receptionist was not in the mood, to put it mildly. I didn't pay much attention, but still. The next day after checking in, my husband, my child and I felt unwell, it was tolerable for half a day... Then, until the very departure, they almost did not leave the room - the strongest rotovirus.. The child was so weak that he could not stand up on his own, could not hold a glass.... And my husband and I barely survived...The consequences were felt a month later.. The food in the dining room is very expensive! It is unjustifiably overpriced, everything is not appetizing. There is nothing to do on the territory of the hotel, neither adults nor children. The Internet worked only on the terrace and then intermittently. There is a very strong noise, on the one hand the highway, on the other the noise of the sea. And together it's a crazy buzz. The sound insulation is at zero, you can hear what the neighbors were not talking loudly about. The furniture is old. The refrigerator turned off by itself, turning on the TV was another quest. The bed creaked violently, and the front door creaked even more. The furniture is old. The mattress should have been changed long ago, the springs were sticking out in some places. You need to go downhill to the sea from the very threshold of the hotel, your knees are out of the chat... It's a steep climb back. There is a dump near the beach, a lot of garbage, bottles and bags.
It is located on the outskirts of the village, if by car, it's not scary, but I didn't really have the strength to go anywhere on foot.
I don't know why we came. We paid money to lie dying of wild pain with rotovirus, while not even going to the breakfasts we paid for. We left a day earlier...
the first five days at another hotel were just a fairy tale!!! They wanted to celebrate my birthday with a view of the sea, as a result, tears are still in my eyes, it's a shame for the time spent, nerves, strength and money ...
Never again, even for free, will we go to this hotel!!!!! They know how to keep a page in social networks correctly, so people are being led, they are going.........
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2
September 16, 2024
I really enjoyed my stay in this hotel! We rested for 7 days, the food was very varied and delicious! The staff is very kind and helpful! The rooms are clean and spacious. Maid 👌🏻 The beautiful territory of the hotel, greenery and fruits grow around
The beach is 3 minutes away
Thanks for the rest, we will definitely come back again!☺️
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1
1
August 16, 2024
A wonderful guest house with a large parking lot. The rooms are clean, the linen is snow-white, the linen is changed and the rooms are cleaned every 5 days. Delicious food is served in the dining room. My wife and I were vacationing here for the second time. Many thanks to Arut and Elena for their hospitality, wonderful people! We highly recommend this guest house.
Lena, Igor and chihuahua Zhora.
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2
August 3, 2024
We had a rest in the second half of July. The hotel, the rooms, the infrastructure is good. The rooms are small, but there is everything you need at a minimum. The canteen is open almost from 9 am to 22 pm. Chef Boris is a very responsive, professional employee. The food is delicious, the portions are decent, and those who write about the monotony, go to Turkey or Egypt and multiply the costs by 3. Everything is good for the staff, the territory is clean, the floors and rooms are cleaned. A 7-minute walk from the room door to the cot on the beach. The view from the window or from the floor is beautiful, overlooking the sea. Who needs a calm "vegetable" rest without dizzying movement, then you are here. And about the rotovirus, which walks throughout the Krasnodar Territory and Abkhazia, no one is insured on the coast. You can come, you need to rest.
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2
September 3, 2024
Great guest house! The beach is really 150 meters away! Two flights of 23 steps and a little more up and you are on a clean, sparsely populated beach with the purest water! The hotel itself is clean, there is parking for about 10 cars. The rooms are fresh and clean! In 10 days, the light was turned off only twice and then for 15-20 minutes. Good cuisine, delicious breakfasts (we took a room with breakfast) I would like to note the views from the terraces separately! It's just a cannon bomb! :) in general, I really liked it!
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1
August 29, 2024
We rested for a week in Arlen,
Clean modern room, crystal white bed linen, the room has everything you need! The staff is polite and attentive. We are always ready to help in any situation! We were satisfied👍
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2
July 28, 2024
We had a rest in July 2024. The only advantage of this hotel is the sea view... and everything.
The territory is small, there is nothing for children. The road to the sea descends the stairs and crosses the railway tracks. The stairs are steep back and there is also a climb to the hotel. There are many hens and roosters on the territory. They start yelling at 3.15 am!!!!! This is a tin! The dining room is a separate story. The food is monotonous and expensive. Many people were sick with rotovirus, especially children. Power and water outages are frequent. Wi-Fi is bad. There is a barbecue near the tables on the street. We bought meat and wanted to roast it. At first they refused us, they did not give us a skewer, they said that we should first ask for permission, and then buy meat. And if we want a barbecue, they will cook it for us((((
But most of all, I was shocked by Oksana's administrator. Before leaving, we went to have dinner in their dining room. The food is the same again. Buckwheat, mashed pasta and chops. We were two families, we were standing near the window where they give food and I told all my friends that we would go to the next cafe for dinner, that it was impossible to eat the same thing every day. There were other campers nearby. And so... In the morning, Oksana came running to me at breakfast and started yelling at me that I had raised my voice at her cook employee!!!!! She was standing there yelling at me! She and I had an agreement that we would leave not at 12 a.m. but at 12 a.m., so as not to stand in traffic jams. So in the morning she just kicked us out. She said that we wouldn't be there at 12. It was 9 a.m., the children were still asleep, I roused everyone, we packed up quickly and left. She was standing on the balcony and smiling. Something like this.
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2
October 3, 2023
Quite a large guest house. It consists of two buildings of 3 and 4 floors. Room for three people, with a balcony. The room is newly renovated. All the necessary furniture is there: beds, bedside tables, a wall for things, a TV, a refrigerator. The beds are comfortable. The bed linen is white, well stretched. Towels for each guest of the sent color, two. In our room, the Wi-Fi worked disgusting. I had to go out on the balcony or on the street. There is a dining room. The food is not bad, but there is no variety. A little expensive. Breakfast 500 rubles. The sea is 300 meters away. Through the auto road and railway tracks, but this is not critical. Down the hill on the steps.
A big minus is just a disaster, everyone is sick with rotovirus. And additional processing is not carried out in the rooms. Cleaning 1 time in five days. Yes, do not expect hospitality in this "guest house". The administrator is only interested in the moment of full calculation. The owners don't even greet their guests.
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4
August 20, 2024
We had a rest from June 23 to July 3, 2024, two adults and two children in a two-room room. We were checked in earlier than the scheduled time, as there was a night flight, for which special thanks. Very hospitable staff from the first to the last day, you can contact them for any reason. The room is as in the photo, everything is very comfortable and modern. A huge disadvantage is that wi-fi in the children's room does not catch well, and the two-room room was not chosen and paid for so that everyone would sit in the same room.Great sea view from the balcony! I was very pleased that there is food, homemade food is not as diverse as I would like, but still a plus that you do not need to puzzle over where to go or where to cook. Always clean dishes, bottled water is available, beer is in the refrigerator. For lovers, chacha and homemade wine are available. The sea and the beach are very close, very steep descent (equipped with stairs with railings) but we knew about it and it didn't turn out to be a big problem. The beach is quite clean and wide, the water in the sea is transparent. There is a rental of sun beds, sunbeds and umbrellas. There is a small shop on the right side of the road from the hotel. The sellers are friendly, there is not much choice, but you can buy everything from soap to wine. They accept both cash and it is possible to connect to wi-fi and pay by transfer. On the third day, the youngest child and husband fell ill, on the fourth day I myself and the eldest son. They were ill for exactly a day (vomiting, diarrhea, temperature up to 38), Followed all necessary measures, drank only boiled water, did not swallow water from the sea and washed their hands very often. But I do not think, as previously written here, that this is a rotavirus. I am inclined to believe that this is an adaptation and acclimatization to local water and food, nothing more. They drank rehydrone and filtrum. The water was not turned off once, the electricity was knocked out a couple of times, but no more than 5 minutes. Among the wishes is an on-site swimming pool and room cleaning and towel change more often. The day before departure, we lost the room key and were asked to pay a fine in the amount of 6,000 rubles, explaining this amount by allegedly replacing the lock. We are not conflicted people and we paid, but even in 5-star hotels they usually just give out a new key and it is clear that no one will change the lock. In general, despite this, the impressions remained positive, I would like to say thank you to all the staff for our rest. Special thanks to chef Boris (you can order pizza, khachapuri from him, and what a dessert he makes! Just lick your fingers), Thank you Sado for the comfort and cleanliness.Will we return to Abkhazia? Definitely, yes! Will we return to Arlen's Guest House? I think not.
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3
March 12
One of the best places in Abkhazia.
Excellent location, price, quality, rooms with sea view, Very good host
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July 4, 2024
I had a rest at the end of June. A large and comfortable room. Very clean, comfortable bed, good linen, towels. On the balcony there is a table, chairs, a dryer. The sea view is beautiful.
The staff is responsive, they took into account all requests. The food in the dining room is delicious and safe. There is a small shop next to the house, but you can buy everything you need. A little further in a 10-minute walk there is a pharmacy, a minimarket, shops with beach goods. The village itself is small, not particularly well-maintained, like everything in Abkhazia. But I recommend the Arlen hotel.
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August 31, 2023
The rooms are new, normal, everything you need is there, but for a family of 4 people with an extra cot is not enough. If you take two rooms, then there are better options.
The view of the sea is gorgeous, tables, chairs, it's great to sit in the evening.
There is everything in the kitchen for cooking. When there are a lot of vacationers, you can't sit quietly, someone sat down to drink, someone smokes, someone cooks.
The wine offered by the owner is for an amateur, let's be honest, it's better not to take it, so that bad memories do not remain.
The hotel is next to the highway, the noise from the road.
The beach is like a beach, pebbles, after storms it is cleaned by locals, garbage is removed.
In Tsandripsh, you can find cafes where to eat, but there are no memorable ones, there is a small market, where you can buy everything from food. Attraction: old church, white cliffs.
And that's it!
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1
December 21, 2023
A little bit of a place to relax, I recommend, we rested in December, they treat us with tangerines and lemons from the trees straight, the maid, and also works in the dining room, Sado bakes excellent sweet pies, as well as one of the best pilafs that we ate somewhere, to the sea through the railway, the room was overlooking the sea
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1
August 5, 2023
We had a rest in July 2023 for a week. Everything is great! The view from the room is just something! The sea is less than a hundred meters away. Nearby there are a couple of cafes with delicious barbecue. There is also a cafe-dining room in the hotel itself. The rooms are clean and freshly renovated. A flat TV is also available, but why do you need it with such a view! We took a room with a private balcony and did not regret it! We will definitely come back! I liked everything, thank you!
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1
August 2, 2024
A great place for a family vacation. Clean rooms, delicious food, the beach is nearby.
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1
September 27, 2022
We had a rest in September 2022. Among the advantages: a new building with good finishes, proximity to the sea and white rocks is the only attraction of Tsandripsh. The rest are big and fat cons. Boorish administrator Oksana is an unpleasant lady, completely indifferent to the requests of guests. The presence of rotavirus throughout the entire territory of this institution!!! All the vacationers, without exception, were ill - some in very severe form. And the reason the administrator called the fact that vacationers drink a lot of wine, which causes a similar reaction of the body. According to her logic, children also drink wine, because they were very ill. Frequent power outages. And along with the light, the water supply is turned off. Disgusting Wi-Fi, caught only at night on the balcony. If it rains, there are blockages and multi-kilometer traffic jams on the Sukhumi highway, and if you need to leave that day, then taxi drivers refuse to go. Or they take a triple or quadruple tariff. When we were there, Muscovites left, everyone was on edge, they said that it was not a vacation, but a terrible dream. The village itself looks more like a garbage dump - dirt, garbage, fallen and withered trees. In general, if you dream of spending your entire vacation with a white ceramic friend in an embrace and hearing one answer to all your questions: "What's wrong with you? Enjoy!", then you are definitely here - to the guest house "Arlen"! Enjoy the rudeness to the top of your head and the lack of any concept of service, hospitality and civilization.
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3
July 15, 2022
In general, we enjoyed the rest. There are, however, some points such as: Not a very friendly administrator. The territory allows you to arrange something like a playground. A lot of children come, but they have nowhere to play. The dining room is clean. The staff is good. But the prices and assortment in the dining room are certainly so-so.....
The hotel is also new. The towels smell ((( the linen is clean, white.
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3
June 26, 2023
Many people write bad reviews, but my family and I really liked it!
Close to the sea, there are few people and this is a big plus.
Shops are a stone's throw from the hotel.
They cook very tasty and there is always a choice.
The staff is great!
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3
September 10, 2022
The hotel as a whole is not bad-good location, pleasant staff, new and clean rooms, new plumbing. What I wanted to bring to the cons was a rude receptionist, cramped in the dining room, the hotel territory is poorly equipped and the most important thing is that part of the hotel was sick with rotovirus (which is often found in Abkhazia), but there was no disinfection, but it would be possible..... But no matter what, I recommend the hotel to unassuming tourists.
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July 9, 2023
Rudeness, insults and threats of physical violence against comments on accommodation. Everything in the negative reviews below has been tested for yourself. People who liked it - do you respect yourself at all? Now I've looked at the group in VK, such blissful words, photos, it's like heaven. Do not see each other, record every word, agreements in correspondence, nothing in words, you will be told that nothing happened.
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1
August 12, 2023
An honest and detailed review of the guest house, which will give you an understanding of whether it is worth coming here or not. I recommend reading to the end)
That's the end of our long-awaited vacation at sea! We rested in ArLen for 2 weeks, from 07/29 to 08/12. After seeing the photo of the guest house, we instantly fell in love with it, especially the views from the shared balconies, and a friend booked two rooms for our company. My husband and I were on vacation in the 21st.
Now about the impressions. Let's start with the pros:
1. Very clean both on site and inside the rooms. Cleaning and linen change every 5 days and it is quite high-quality.
2. The views from the shared balconies are cosmic and fully correspond to the photo! On the left is the sea, on the right is a coniferous forest.
3. The food in the dining room is delicious, especially pilaf (unfortunately, it is only once a week), but monotonous and the prices bite. Chef Boris has great respect for his hard work and gratitude for his attentive attitude to the guests!
4. Slide to the sea. Replaces the hall) Keep this in mind if you come with young children or are not interested in cardio in the heat. Personally, I was glad of the easy swap)
5. There is a laundry room with a reasonable price tag for laundry. The woman who does the laundry is very pleasant. Our laundry was carefully hung in the sun to dry faster.
6. Relaxing holidays) We do not like large crowds of people and always choose small villages for recreation. And this time we did not lose either: the wide coastline, no one huddles on the beach and people feel comfortable in the sea too, no one offends anyone.
Let's move on to the cons:
1. The purity is nominal. In fact, there is a real epidemic in the house. Absolutely everyone on our floor was sick with rotavirus. And not only on ours. Okay, 2 days for me and 4 for my spouse are unpleasant, but bearable. But children are very hard to bear, as a rule. The child from the next room was very ill. Not the best place to relax with children.
You come to the sea to relax mentally and recover physically. Everything is fine with the first one, but with the second one... Rotavirus specifically undermines the immune system, keep in mind. At the end of the rest, I caught a severe sore throat, which I hadn't had for 10 years and lay flat for the last 4 days before leaving.
2. We decided to go on an excursion from the Prometheus travel agency, with which ArLen cooperates. We waited for the bus for an hour in the heat. It turns out that our transport just drove past, because the drivers have no idea where the house is and we had to wave our hands at the sight of the bus)) This was clarified to us by the guide, who complained in a rude way that because of us he had to take risks during a U-turn. Of course, we are not used to such rudeness and did not go with them) We called a private trader and had a great day on an individual tour, which cost a little more expensive than in Prometheus.
3. Not the best place for those who need to be in touch all the time and who are used to comfort. There are specific power outages in the village. When they happen, there is no water and no wifi. Imagine, you come from the sea, you need to take a shower, but you can't do it) Or you need to get in touch with work urgently, but there is no WiFi. Although it works disgusting in principle.
4. The administration does not deal with the settlement itself. There is a lot of garbage on the way to the sea. Also on the day of our arrival there was a storm and the entrance to the sea was greatly washed away, a high embankment of stones formed in front of the entrance to the sea. Usually this is immediately leveled, but not here.
5. There are more little things: the administrator Oksana for 2 weeks, the only time she met us by chance on the way, asked if everything was in order. We answered "more or less." For example, I would definitely ask the guests, why is it not good?)) This is about the issue of "hospitality". Well, when you get to know Oksana, you'll feel what I'm talking about. The cleaner and the cook were more sympathetic, who were sincerely interested in our well-being. We also note the hard mattresses, small pillows, creaky beds and doors. The lack of a hose to rinse your feet and sneakers after the sea on the territory, so as not to drag stones and sand into the room. Two sockets for the whole room. The absence of a hair dryer and a kettle. But there is a refrigerator!)) Although these are small things for us, for some it may not be small things for such a price)
Results:
In general, of course, the sea and a trip to the Ritz negate a lot! We were glad to have such a rest. It's still an interesting experience and an indescribable feeling of the value of your Home and comfort upon arrival!)
Motivation to write a detailed review:
1. Tell us about the real pros and cons so that people are fully aware of where they are going to rest
2. Study the reviews of other guests. I looked at the reviews in VK (some complained that they were removing the negative ones) and on maps. And I was just blown away from practicing negativity in the spirit of "Abkhazia just mirrors your mood", "Where do you get so much resentment from", etc.)) Very "professionally" and "taking care of the guests"!I sincerely hope that my feedback will be taken into account and will motivate you to become better! Good luck to you!
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September 8, 2023
We rested in the summer of 22. The room is comfortable. There were 2 adults and 3 children. We are well accommodated. I do not recommend the dining room. We all got sick. This is a fat minus. The view from the window is good. The noise of the road does not bother. The shore is clean and empty. If the balcony and the front door are open - there is a draft-the doors slam. Oksana makes claims for this, although the guests are generally not to blame. It would be easy to solve - closers on the front doors. A small playground is missing.
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1
September 13, 2021
A good enough hotel for its segment. The room has a spacious toilet and shower. Nice sea view, 3 minutes to the beach, but across the road and the railway. The beds are comfortable, the bed linen is clean, the room has a mini fridge, air conditioning, TV. The cleaning has not been done all week. I took out the garbage myself. The shared kitchen - something was constantly not working, then the kettle did not turn on, then the gas stove. After a bad experience, I decided not to use it.
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5
May 26, 2023
Terrible attitude towards their customers. The prepayment made in February 2023 for booking a room for August 2023, i.e. 95 days before the expected arrival date, will not be refunded. Prepositions are also used in different ways.Very "stellar" and arrogant leadership, does not want to solve problems.
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May 30, 2022
Very advantageous location.The view from the terrace is amazing.The beach is nearby, spacious,clean.The room is clean and bright.There is a shared kitchen, barbecue facilities, parking.The hosts are very hospitable! !!
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June 30, 2021
Great place! Nice rooms, at least the two-room one where we lived. Friendly, hospitable, respectful hosts. Clean sea, huge beach (pebbles, sand), delicious food in the cafe, delicious homemade wine from the owner of Arut. A quiet, peaceful, soulful place. We were in the second half of June 2021 with two children.
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June 30, 2022
Good location, rooms are clean, everything is nearby for a good rest from the hustle and bustle of the city. The sea is clean, but the beach is not equipped. But there are no people.
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September 8, 2023
Clean rooms, delicious food, friendly staff. We rested for 1000 stars.
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August 3, 2021
If you visit here, you will definitely return to ArLen (which we will do in a month). The rooms are comfortable and comfortable, air conditioning, refrigerator, you don't want to leave the balcony at all, the sound of waves and cicadas, and no extraneous sounds. There is no noise of campaigns and music, and the rooms have good sound insulation. Special thanks to the administrator Oksana, she will help with all questions. The owner of Arut is a smiling, positive person. You can try and buy delicious drinks from him, as well as fresh chicken eggs for breakfast. And if you don't want to cook, there are cafes and canteens nearby, tasty and inexpensive. This is the best place for us now! Olga and Alexey. ( we spent our honeymoon here )
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August 23, 2024
Comfortably. Clear. Family vacation.
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October 15, 2023
I liked everything.Delicious food, clean room, friendly staff.
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August 25, 2022
We liked the room, the linen is white, clean. Room cleaning, change of towels and linen. The only thing that upset me was that you couldn't sit on the balcony in the evening, the insects would devour you. It's a little expensive in the dining room. There are no people on the beach - this is a huge plus.
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August 4, 2024
Great place, I liked everything
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December 22, 2021
A quiet, peaceful place by the sea, 80 meters from the beach. To enjoy the sun, the sea, Abkhazian wine and hospitality. Arut and Lena, we love you.
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September 26, 2021
On a solid "5". We booked the hotel in advance through Booking. Immediately on WhatsApp, the administrator Oksana contacted me, clarified the reservation, sent me the details of the bank card for payment via the Booking chat. We paid by transfer via Sberbank online. The reservation is 100% and non-refundable.
We stayed at the hotel for 8 days in a triple room with my wife and son of 5 years. The territory is fenced, there is an automatic gate. The parking lot is large.
The hotel has 1 small building, and one large 4-storey building. We were just in a large building on the 3rd floor. At first we thought that it was high to run there every time, but the view of the sea there is simply incomparable. Sitting on the floor in the evening, drinking wine, looking at the moonlight path on the sea - it is not forgotten.
The room is spacious, with 1 large double bed and 1 single bed. We pushed them together. There is a TV, refrigerator, dressing table, bedside table, two stools, wardrobe. The bathroom has everything you need. Very clean, white linen is fresh and clean. Every 5 days, the room is cleaned with a change of linen and towels. There are 2 towels for each, even different in color, so as not to get confused. In these little things, you can see the concern for the guests, it pleases. The house has its own kitchen in the yard: refrigerators, kettles, microwaves, stoves, tables - everything is there.
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June 23, 2021
A fresh building with all amenities.
Cafes, shops, the beach are all within walking distance.
Due to the proximity to the border with Russia, it remains possible to use mobile communications without international roaming.
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October 24, 2022
We had a rest in August 2022, a wonderful place, excellent hosts of the guest house. The rooms and views from the window are gorgeous, the food is super!
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September 16, 2022
1ham attitude , this has not been seen anywhere else
2 rotavirus is raging, the whole hotel is down
3The road to the sea and back is a sharp uphill climb
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August 5, 2021
A very nice hotel. Friendly hosts, clean, cozy, closed Parking, kitchen. All conditions.
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July 30, 2021
This is the second time we have rested here. This time we chose a two-room room with a sea view. And they didn't regret a bit
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August 23, 2022
It is cleaned once a week. And towels too. It's very sad.
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July 14, 2021
Wonderful stay, convenient location. Thank you)))
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August 8, 2023
A cool hotel!
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3
November 29, 2021
We have been vacationing with our family in Arlen for two years in a row. And we are waiting for the summer to come again.
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February 7, 2022
It's a good hotel, it's a pity that it's boring around
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January 13, 2020
The place is good. YOTA takes the Internet from the third floor and above from Russia. The rooms have air conditioning, toilet, shower. Like it.
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August 29, 2021
A great place for a family vacation ♥️
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August 10, 2023
Everything is OK
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