Service is always - personal, so if you go to branch in any Dili - reserve one hour minimum. The rates a bit lower than others. Mobile app is priority in internet bank.
I came to this bank for a couple of hours to get a card. I received a ticket, a couple of minutes later I was accepted by an employee Anna. She explained everything, told me, got the card. There was a problem with getting the code to the phone when activating the card through an ATM, but she quickly made several statements and sent them to the main office. As a result, after an hour or two, she was able to solve a complex problem that any other employee would have spent days and weeks on.
As a result, I managed to catch the bus, for which many thanks to Anna!!!!