Apple Resort
16 reviews
February 24
The idea and the project were not bad, but the implementation is just terrible.
The hotel is located in the mountains, behind suburban areas that look more like ghettos. The road to it is narrow, broken and with a high slope. Not every car will drive into snow and mud. The locals said that not every taxi driver would go there in principle.
There is nothing nearby, respectively, within walking distance. You are either sitting in a room, or a taxi, or a rental car.
There is nothing on the territory and the territory itself is very untidy. Garbage, dirt, broken machinery, building materials. The appearance of the houses also leaves much to be desired, everything is done carelessly, the mounting foam sticks out of all the cracks, the foam is not covered with anything as a floor insulation, apparently the houses. You can clean everything up and cover it up carefully.
In the house that we rented (for 4 people, with two bedrooms and bathrooms), the decoration is done disgustingly, in violation of all technologies. From the shower, the water poured into the room, flowed under the tiles in the bathroom and under the floor in the bedroom. Naturally, all this then dries off and squishes, mold accumulates under the coating and God knows what else.
Moreover, it is clear that the repair was done recently, but so poorly that the paint is already peeling off, the baseboards are falling off. Everything is sloppy, blunder-blunder. There are no shelves in the bathroom where to put at least a glass with toothbrushes, not to mention cosmetics. Everything ended up on the floor. There are no cupboards, shelves, or anything else for storing things. One flimsy wooden hanger in the bedroom, with a couple of hangers. There is nowhere to put outerwear away, there is a strange little closet above the mini-bar at the entrance, where only short clothes can fit. As a result, everything is hanging on the chairs.
As far as I understand, no one really comes here on weekdays, the main attraction is couples and families for the weekend. We lived for a week, and on weekdays we were alone in the territory. There is a minimum of staff, they may be released on weekdays. The administrator took it easy for everyone (he tried very hard).
Breakfast is normal: porridge or scrambled eggs, omelet, yogurt, coffee, juice.
During the week that we were there, the electricity was cut off, and there were problems with the water for one day. There are a lot of ants in the house.
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December 26, 2024
Well, I'll leave my opinion on this sharashkin office.
My friends decided to celebrate their one-year-old son's birthday, and they had been preparing for this event for a month or two. After a long search for locations, we chose this place. Since the administration promised to arrange an incredible day, meet the guests beautifully, at the entrance, take care of the children, provide cabins for rent after the event, etc. In short, we agreed, shook hands, everything was done in my presence, as we organized everything in a close circle, the evening cost 1,000,000, which we received as a result:
The traffic jams were knocked out several times, there was no heating, everyone was frozen, and there were also children at the party. The food was all cold, there was no cold water in the houses, in fact, no one even cooked. The poor staff was worried because there were no instructions from the management at all, all without work experience.
They asked for a discount, as less than 50% of the original agreements were fulfilled. To which the management of the institution, represented by Maxim, said that there would be no compensation and discounts, he was not satisfied, I was calling 102....what kind of people are you, Maximka....
In general, at some point I even defended him in front of the company, so as not to get hung up and spoil the situation. But the last trick is to load an additional 700k, with an already paid bill, the load is full.
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December 22, 2024
The New Year's Eve mood turned into a nightmare before Christmas.
When booking a sauna house two weeks before arrival, we expected a cozy stay. But the reality turned into a complete disappointment.
The day before arrival, it turned out that there would be no sauna. We were offered compensation: dinner or a refund. Okay, not critical.
On the spot, we were met with a demand for a cash deposit or the surrender of an identity card (which is illegal). When asked about compensation for the sauna, the receptionist replied with a grin that "they don't owe us anything."
The cabin turned out to be unprepared. The path was buried in snowdrifts, and the heat was inside. The amenities included a dirty glass, two tea bags, a missing kettle, bottled water and a second glass. The promised Netflix didn't work.
In the bathroom, there's a half—used tube of gel among the disposable hygiene products. The administrator kept leaving, promising to fix and configure everything. When we insisted that she stay, we heard that she had "other houses to cook." And our house probably doesn't need to be prepared.
The restaurant turned out to be empty: no waiters, no chefs, half of the menu was missing, there was no alcohol, although there is a bar card. The promised garlands were supposed to light up at 8 p.m., but by 10 a.m. it was still dark on the grounds and on the balcony.
My nerves gave out. I asked for a refund so we could leave. The administrator contacted the director, who instead of apologizing began threatening the police, calling me "inadequate."
It was the worst vacation of my life. I've been to other countries and in a variety of places, but I've never seen this level of attitude anywhere. I strongly do not recommend it.
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1
September 17, 2024
We booked a house in advance to relax with the family, my mother came to Almaty from another city to visit. We spent a long time choosing between different recreation areas, stopped at the Apple Resort and regretted it very much... The reservation was canceled a couple of hours before check-in due to alleged flooding (although judging by the comments, this is done quite often, besides there were holidays these days). They offered to leave the payment amount on deposit for checking in on other dates, but they did not want to contact this organization anymore, so they asked for a refund. Then the most interesting thing began. They said that they would return the money, constantly postponing the return time. Then the ignore began, the messages were not answered, the calls were dropped until we wrote from another number after some time. I had to literally beg for my money, they returned it in parts at night. I am shocked by this attitude, I have never encountered such problems with returns anywhere else. I do not recommend contacting them if you do not want your vacation to be ruined. I am attaching screenshots.
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4
May 7
Beautiful air
Everything is bad with the service, the room is booked for 14:00, I arrive at 14:45 the room is not ready, the time is 14:56, they still ask to wait, no apologies, nothing, the staff avoid saying "right now, right now"
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July 11, 2024
We went with the children to take a break from the hustle and bustle of the city. We liked it. It was very good. The only downside was dinner. We waited for him for over an hour. I was terribly hungry. If I had known, I would have ordered dinner in advance.
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3
April 25, 2024
I went with my wife to this institution and we didn't like it very much, we went to it in the summer.
There are a lot of mosquitoes, it's very cold at night and the days are like in the oven in the sun, the food is also not top class, many dishes simply cannot be eaten. I went with my wife for a slow month and it was a failure. I give the appropriate assessment. I do not recommend visiting this institution.
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2
April 23, 2024
After staying at this hotel, I was disappointed. The room was dirty, the furnishings were old and unkempt. The service was inefficient, the staff was not friendly. The sound insulation was poor and I could hear the noise from the street all night. The price for the services provided turned out to be too high. I do not recommend this hotel for accommodation.
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2
March 26, 2024
For privacy for two. During the full moon period, that's the thing. From the window, the moon rises in the evening and the sun in the morning if you are lucky with the weather. Take binoculars with you. There is not much place to walk. The kitchen and restaurant are in the stage of birth.
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1
March 17
Cool, I recommend it. Warm welcome, clean.
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February 23, 2024
A great place to relax with your family and not only, the coolest thing is that there is a restaurant here!
And breakfast is also included in the price
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2
April 24, 2024
It's a horror, not a hotel. The staff does not know how to communicate with customers. The walls are thin and drained. The atmosphere is not as cozy as possible. I will not advise anyone, save your money.
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2
April 29, 2024
THE HORROR! There is mold on the walls, it is very cold inside in winter!! Drunk vacationers are walking on the street
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2
January 25, 2024
A super place to relax. I advise everyone!!!
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2
December 5, 2024
Haroshi himself
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1
May 9, 2024
Nice place
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3