I booked an apartment a week in advance. On the day of arrival, I additionally wrote a few hours in advance and specified the time. As a result, I hear some indistinct muttering near the entrance that for some reason they cannot rent the apartment. They offer other options - either it is unknown where, or almost twice as expensive. I do not recommend it.
Bad work is also a job - the motto of this organization. Maybe I was unlucky, maybe. But it is better to refuse to provide an apartment than by any means to move into an apartment that is not cleaned at all, with a dirty stained mattress, sofas shiny with dirt and a persistent musty smell.