I have visited many hotels, including Astana. But I really liked this hotel:
1. The room and the entire hotel are very clean and pleasant to be in.
2. No unpleasant odors
3. Always friendly staff
4. At any time, with advance notice, you can receive accounting documents for accommodation in hard copy.
5. There are good breakfasts.
In my opinion, there are no disadvantages, but there are a couple of wishes: I want the cafe to work both at lunch and for dinner. And the location a little further from the airport is not a minus at all: a taxi costs about the same, and there is everything you need within walking distance-banks, ATMs, cafes, restaurants and even a park.
A small, clean, cozy hotel is a three-star hotel. Everything would be fine, but there is no kettle in the rooms. This is the principled position of the owner of this hotel due to the danger of a fire hazard. He has the right, but for us the presence of a kettle is mandatory, the presence of boiling water at any time of the day. When booking, I somehow didn't even think to see if there was a kettle in the room. I've never encountered this before, so I didn't pay attention to it. Well, what blew my mind is that you can get boiling water in this hotel but for money
The hotel is good. Excellent staff. There was no electricity for several days. The breakfasts are average. We couldn't cook oatmeal porridge for several days. The hotel owner is saving on the wrong thing. Very sorry.
Clean good rooms, but the staff is not polite, they accused us of smoking in the room, but we basically do not smoke anything, including vapes, did not want to return the deposit, the girl went up to the maid and that maid already said that the smell could penetrate from another room, returned the deposit. But somehow I don't want to go back, it was a direct accusation and put in front of the fact, it was possible to find out and clarify the situation differently
The most idiotic hotel I've ever met. They wake me up for breakfast, although I wrote in their piece of paper that I have breakfast from 9 to 10. No, they call at 8:40.
I came tired from work, they can't give me the keys to the room, I have to wait for someone to have the key. Tomorrow is 2 out of 5.
Very quiet, peaceful hotel. The room is clean, we stopped by at 2 a.m. the staff met and settled in. The breakfast is delicious and hearty. I recommend.
We were at this hotel with our family, passing through for the first time! Everything is well thought out, except for one room for some reason the prosecutor, there was a smell at the entrance, although it says that smoking is prohibited! And so everything is clean, cozy, air conditioning, WiFi, bathroom accessories, everything is as it should be, everything is there!
A gloomy place. The lighting in the corridors turns on with a slowdown, since the motion sensors are standing (the owner is clearly saving on light). The breakfast is good, it will do for such a place. The room is spacious, but insanely little light. There is no water in the room (drinkable).
I liked the hotel very much, the atmosphere is cozy, the rooms are clean and very spacious, there is everything you need to relax, the main thing is quiet and peaceful.