There was a 3-day delay when ordering spare parts through the website, but that's still half the trouble... Upon receipt, I ran into a manager who, for some reason I didn't understand, didn't want to hand over my order. At first, he said that the spare part had not arrived yet, but when I explained to him that the delivery status indicated that the part was in the office, he suddenly began to say that it was lost, behaving strangely and incomprehensibly, looking at all this absurdity, I demanded clear and precise explanations from him, after which he printed out the invoice and literally A minute later, he brought me the goods himself. The behavior of this employee still remains a mystery to me, and I really hope that the other managers behave more appropriately. We kindly ask the management to conduct explanatory conversations with the staff and take the necessary measures to prevent negligence towards their clients. I give one star because I contacted the store for the first time and immediately got a negative experience. I strongly recommend that all customers be very attentive and vigilant with the staff of this store!!!
It's a great place. Everything is always available. There are new engines. The most business-oriented chain of stores! By the way, you can also order. It's a pity they don't have accessories)
Prices bite a little, but in general it is very convenient that spare parts are selected according to the VIN code and there is no need to explain what is needed and where. I paid and was immediately given out
Awesome Well done guys. They came at the end, they were closing! We did not refuse to find the part! Thanks to the team, especially to the guy who was looking for the video! Good health to all!
The goods are available and ordered in the shortest possible time, the staff is attentive and polite to the customer. The product is assembled efficiently, the documentation is without complaints.
I always take good quality spare parts only from them.
But managers are constantly unhappy about something, not in the mood, and don't even say hello.
The wish is just to behave like a human being and at least smile sometime)
The quality of work is great, a large selection of spare parts for domestic transport and foreign cars, a good work schedule, excellent staff, and a good attitude to customers, there is an online store, spare parts are available and on order!!!
I arrived 15 minutes before closing time, the managers said they were working, but you can't buy anything since the computers have already been turned off... and they are not going to turn it on..although no one left the workplace, they allegedly sat until the end of the shift...apparently for the cameras
It's an incredible store, but it's a favorite of all car owners.I can't say anything bad, only that sometimes there is a queue, but as they say: "There is a demand."I like that you can exchange the product if it does not fit, and the store staff will tell you, pick up the details, as they say, "according to your pocket."I recommend it!!!!
I recommend this auto parts store. One of the largest in the city of Kostanay. A wide selection of spare parts and optimal prices. In fact, they have a lot of things available for different cars. Professional staff, top-level service. I recommend.
They have an excellent online store, I used it only, I even ordered original accessories such as BMW mugs and mini umbrellas, everything is safe and sound 👍
You order and pay through the Caspi store, and upon pickup it turns out that spare parts are not available. The computer manager looks at it and says that a similar spare part from another manufacturer is available in another store. I pay through the Caspi store, come to the other store and the situation repeats, out of stock. In a word, a MESS!
A good spare parts store, minus a star, for feedback. For spare parts, you can find out prices and availability only in the store. There is no answer or answer on the phone or on the phone. There is also an option to find out through the online store, but it is not very convenient and fast, because you need to register and it is not always necessary or convenient, especially when time is limited or there is little or no time. Prices and terms are good, most of the spare parts are always available. I recommend 👆👍👋🖖
Good prices for spare parts.
Poor service in the office, the service of your friends by the seller, out of turn.
I waited for one order to be delivered for 4 weeks, until I started asking about the order status and changed the status to delivery refusal.
Another funny moment is that it is impossible to order spare parts when you come to the office on the weekend, they say that the database is not available, but through the website without problems.
That is, obviously, the company has no order in tracking orders, you can wait for up to a month in vain, as well as sellers in the office do not understand where they are.
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Sanek.
Level 7 Local Expert
November 23, 2024
Everything works fine thank you very much for repairing the car, everything is very fast and high-quality, I recommend everything works fine and the engine works well. thank you
A huge disadvantage of the store is the work of the warehouse. Even if you order online in advance, even if you buy it on the spot in the store, you will still sit and wait for them to bring you the goods.. not once has it been fast. You will have to wait at least half an hour
managers from the online department do not work well - they do not want to take the phone, they do not answer on Whatsapp, they do not read comments, they are very slow. I didn't wait to arrive, I thought they were very busy there, but they were sitting around, when I asked why they didn't answer, they couldn't answer anything intelligible all the time, and I had to go from Rudny.
A good auto parts store, almost always everything is available. At slightly more expensive prices, you can find cheaper ones. And so if you need something urgently, I advise you
A good, large selection of spare parts for Japanese cars, BUT very long service, I waited there for more than an hour, I had to let the taxi go, so 3 stars, hire more staff, queues and pick up the goods from the basement for sooo long.
The only plus is versatility, the rest is 👎, they often tried to sell defective goods(a burst expander tank, a scratched hood), if you do not check, you can take outright game, they sell parts of poor quality, passing them off as the original, the staff is irresponsible about their work, they will never advise anything, they answer basic questions mediocre, in short I was disappointed with this store.
The quality of service has improved, but there is still a lot to strive for. The prices are more or less adequate, especially when I ordered spare parts for more than half a million there is a discount. Make the delivery of spare parts in the city, it would be very convenient.
The store is excellent, but the car service is not very good, I waited for an auto electrician by appointment for a week, I did not find the reason, but they took 13,000 tenge.
Everything is great, except the service queue is long, one manager! The rest of the managers are sitting around, like only those who order online
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П
Пус То
Level 3 Local Expert
May 12
Disgusting customer feedback if you bought through an online store. WhatsApp is answered with a delay of up to a day, and phone numbers cannot be reached. I will never use this store again. He's got himself all worked up. I haven't been able to pick up the spare parts for over a month now. There is a suggestion that they have lost my order.
The store has always surprised with its assortment. Not quite for everyone, but the specialists in the selection of spare parts are smart. Appreciate the staff, citizens and businessmen!
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Сергей
Level 6 Local Expert
March 28
The product was listed on the website, and the seller confirmed its availability. I'm driving from Rudny for a spare part, I pay for it, I wait 30 minutes after payment for the delivery, as a result, they tell me that it is not there. As a result, I'm driving a faulty car back to Rudny, with time spent, first of all, and gasoline.
The service is lame. Managers are not willing to work, they are sent to another manager. I was not impressed. But there are a lot of spare parts in this +