Altel
33 reviews
March 31
The subscriber department is terrible, the supervisor of the rude department does not go to a meeting with rude clients. I turned to her for help in solving the issue, she was rude and didn't even look up to see. As if that's how it should be. I needed a service manager, he didn't have a replacement at lunch, so I had to wait more than an hour to resolve the issues. I wanted to buy the devices, changed my mind and decided to buy them on Caspi, where there are fewer problems and cheaper.
I've been dealing with the modem problem several times, and they turned me down with the excuse that everything was working, but in fact, it wasn't working and it wasn't working. Service 0. Service 0. Loyalty 0.
Also, in my presence, the client was deceived, saying that a new SIM card was required for a new device. Although the client had her own SIM card and she doesn't want to install a new one.
There is no order in the subscription department, they do whatever they want. There is no queue system, people get confused because of this. Your supervisor is not interested in the development of the point!!! I forgot to add that due to the fact that there are a lot of people in the room, it's terribly stuffy and there's nothing to breathe!
See original · Русский
March 3
Good service. The office was reopened after renovation. There's a live service queue. Smartphones and various accessories are on sale. Overall, a convenient place to visit.
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November 13, 2024
I connected it according to the action of Januya . The master came on August 28, installed a Router for me and told me to pay 7995. I have paid since September 1, the Internet and communication stopped working. On September 1, MKR Ainabulake went to the Altel center and was told there was not enough money. I put down 1000 tenge again. She told me from September 1, you have a tariff plan.7995. and a router for 2000 tenge for the second month. It turns out September October paid 7995+ 2000. And in November, she said she needed to pay 15,990+ 2,000 tenge. And where is my 3 month promotion I do not understand.
See original · Русский
1
February 24
We came to ask about the tariff for my wife
And the girl connected her SIM for what, I don't know, okay, a new one, but she transferred it from the physical one to her SIM
In general, you shouldn't have done that.
Poor service
We set up a SIM card, then the connection and cellular data did not work. Do not come to the building only, the staff is terrible
See original · Русский
August 31, 2024
Good location. There is a parking lot. The guys from the service serve well. They cleaned my router from the cache, and it works again without braking. Is free. I paid only 200 tons for the SIM card, changed it, because it became demagnetized. The queue passes quickly. Altel, unlike other companies, responds quickly and promptly to the watts app. Like. I recommend
See original · Русский
March 15
All the specialists are working quickly, well done,but our people always don't like something
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August 1, 2024
A store with a strange hype and a very complex queue system. However, a great person, they helped me do everything online without waiting in line.
See original · Русский
March 19
Nice salon. The staff is polite. Everything is set up.
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August 20, 2024
I paid the full amount of the tariff after its imposed increase. It is reported that there is not enough money to connect the Internet. There are parrot bots everywhere on contact phones.
See original · Русский
February 22, 2024
Terrible attitude towards customers. Deception in traffic. The basic 20 GB was enough for work 3 months ago for a month, but now it is not enough... For 20 days in total. Everything is being done to make people connect tariffs more expensive. They themselves fraudulently add up the allegedly spent gigabytes. And you won't get anywhere...
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1
1
August 28, 2024
Corporate customer service is just the Bottom... More than an hour in line... All the filling is done manually... Where is digitalization?...
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August 3, 2024
I liked the service, everything was well explained, the only thing was waiting in line for a long time.
See original · Русский
August 2, 2023
Купил в своё время wi-fi роутер 4G, долгое время работал нормально, проблем не было.
Но с прошлого года таки начались.
Просто перестал принимать и-нет, неоднократно обращались в тех поддержку, там разводят руками, мол проблема с базовой станцией (это в центре города!).
И это, подчёркиваю, продолжалось больше года!!
Пришлось просто полностью отказаться от услуг компании Алтел.
Не рекомендую!
UPD #1
С Билайн произошло то же самое.
wi-fi роутер проработал примерно год, и тоже перестал периодически давать доступ в сеть, несмотря на полную оплату.
Теперь используем роутер K-cell, посмотрим насколько его хватит.
Продолжение истории смотрите в отзыве про K-Cell (спойлер: та же история с wi-fi роутером + стали списывать деньги с баланса роутера)
В итоге: провели оптоволокно Билайн, но и с таким решением бывает слабый интернет (((.
По факту - перепробовали всех ОпСОСов (операторов сотовой связи) и если говорить по-простому, то все они примерно одинаковы.
Больше всех не понравился K-Cell, который просто списывал деньги с баланса роутера.
Имейте в виду!
2
1
August 13, 2024
Excellent service, good service. The dream liked it
See original · Русский
March 20
The tariff is increasing every time
See original · Русский
November 4, 2022
Обслуживание, если сказать плохое то, значит ничего не сказать! Сами мен яют тарифы. Приходишь узнавать что как - говорят: вы сами подписывали в своё время договор, в котором прописано черным по белому что моё пожелание ничто😏
2
August 31, 2023
Уже звоню полчаса не могу дозвониться, наверное еще не проснулись.
December 3, 2022
Обслужили хорошо, все объяснили, зал просторный
2
1
March 27, 2022
купили роутер пользуюсь 2 года нету нормального интернета каждые 3-4 дня пропадает не советую всем подумайте легче перед чем покупать роутер
2
1
July 28, 2022
Ужасно. В корп отделе только 1 человек. На одного клиента уходи 30 мин. в очереди 5 клиентов. 2,5 часа сидеть в очереди? Позор :(
1
1
June 10, 2022
Удобное расположение. Вежливый персонал.
1
1
June 22, 2022
Сервис отличный,персонал вежливый!!!
1
1
January 27, 2024
Comfortable
See original · Русский
1
January 31, 2024
Super
See original · Русский
1
February 7, 2022
Отлично.
Спецы профи.
Рекомендую.
1
March 16, 2020
Вежливый персонал. Быстро и грамотно все объяснили и оформили покупку.
2
1
December 7, 2021
5 мин восстановил номер спасибо
1
January 31, 2020
Очень не продуманная программа обслуживания посетителей, по минутному вопросу стоишь в очереди по 40 минут
2
1
March 25, 2020
все вопросы касательно Алтел и Теле2 можно здесь решить. Очереди мало.
2
1
February 15, 2020
Хорошее обслуживание, но связь ост авляет желать лучшего
3
1
September 21, 2020
Интернет в последнее время плохой совсем
5
1
August 9, 2021
Отлично
1
February 12, 2020
Быстро обслуживание
2