The impressions are the most negative. Managers sell the Internet, which the company simply cannot provide due to the lack of necessary equipment. I signed a contract and terminated it the next day. No one even asked about the reason for the termination. I do not recommend it.
The request to disconnect from this grief provider was left 3 months ago. They left and forgot, well, they didn't come and didn't come. Your problems. Today, without warning, they arrive at 12 a.m. What's wrong with your head there? Is it really bad? It is noticeable
Disgusting company! Illiterate, incompetent employees, boors. We pay for a black screen! Who thinks what to connect, what time to think about whether it is worth connecting Alma Tv
I live in Almaty, I have been using it for several years and there are always some failures, interference on the screen, cubes, etc., it's easier to get through to the tvbox to connect
never set up an Internet connection from almatv, mobile Internet from beeline works even faster! it is impossible even to watch a movie in 480p quality, you have to wait until it loads, ala two thousandth. It's just garbage.
Alma TV is a very ambiguous operator. I suspended TV and Internet services for the summer - the "Summer Cottage season" is valid from May to October 31. I called the operators repeatedly, I wanted to turn off the service completely, I constantly received an answer that to turn it off, you definitely need to come to the office and write a statement. I went as a result, and they tell me on Aitieva 23, why you came, they say, you are so disconnected, if you have not connected the service for more than 2 months after suspension, the shutdown is automatic. And why the hell are you misinforming customers???
Before, at least it was fashionable to get through, the operators worked and accepted calls. Now you are working, you tried to call the master for half a day on the phone; you wait for 20 minutes, then there are no operators), Nikitina answers the same thing on vacap! For half a day there are no channels to Almaty, you did not get through, you did not sign up for the operator, and you and your owner's money are coming to Almaty! For what??!! You need to unsubscribe . It still doesn't work and it's not realistic to call the wizard
They served well, bought a remote control, gave me a second one for free, answered all the questions that interested me, but before it was still better when there was feedback, it takes time to get through, and it became not convenient via telegram.
Hello alma TV, as I understand it, do not look at the reviews and do not draw conclusions. Your operators do not know the information, the technicians complain that they are not provided with all the necessary equipment and instead come several times to do the work as if they work for free for so much negativity.
Disgusting.The disgusting quality of both the Internet and the masters..The Internet does not work for one month a year...I've already called 3 times this week, they come, they do something-they leave, I come in the evening-it doesn't work...A mess is a mess..and no one is responsible for anything..and so it goes from year to year... Even one star is a lot..
Edelweiss residential complex (Tole bi, 298), there is no Internet or television for the second day.
Alma TV only unsubscribes that specialists are tirelessly eliminating the problem. But neither the specialists nor the results of their vigorous activity are visible.
Before contacting this desk, think ten times.
I don't know who has it, but their internet service in my area is disgusting. In 2020, in July there was an accident lasting 2 weeks, then in August, already lasting 3 weeks. And at that time it was impossible to use it normally. There is no speed greater than 100mb. We switched to Kazakhtelecom. There was a problem with them, they returned to Alma TV for a month, and those Internet is turned off once a day at 10 pm for 10-15 minutes, and then it was turned off altogether, but by that time the problems with Kazakhtelecom had been solved and I am happy to use the Internet provided by Kazakhtelecom. And the speed is higher, and there are fewer problems
***. They write off money for services not provided. They wrote off the money allegedly for laying the cable, but in fact there was no such thing. Uditsa Zhunisova. Almaty
It was here a long time ago ...
But, right on December 31, the reception of channels disappeared ...
They only called, you know, when the city more or less calmed down... On Saturday ...
They said that tomorrow (!!! on Sunday) a technician would visit us ...
And really, he came, he fixed everything in 15 minutes!!!
I really like Alma TV. I have been using it for many years. Almost from the very beginning of the company. There are practically no problems. I advised all my friends to connect Alma TV.
I can't get through. you call the call center as a customer, you hang for half an hour waiting, you call as a customer who wants to connect the service, they take the phone in 1 minute
They connect the satellite then when you call the masters they say that the repair will be paid because satellite TV is not theirs, but they are their dealers (something like that).
If there are any problems, they are fixed for a very long time. And problems often occur. And stay off the Internet for a day or two, or maybe a week. The speed does not reach 100 MB/s. The Wi-Fi of the modem is also terrible, you rarely watch anything normally from the TV without interruptions.
There is a very long queue and only two operators - when they asked to call more employees, they said that there were only two of them. And at the same time, the two of them wanted to leave for lunch, despite the queue.
At one time, the company was trending, right now the company is losing its advantages,frequent interruptions in maintenance,the range of programs is meager, they broadcast hackneyed films,broadcasts.,put everything on commercial rails,lose your identity, gentlemen are good
See original · Русский
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Александр Косенко
Level 5 Local Expert
January 12, 2024
The weakest provider in Kazakhstan, do not even think about making such a mistake as connecting their services.
Even one star is not worth the staff and services everything is so terrible for several months all the operators and the installation team who leave for the address of Raiymbek 241e were shaking our nerves. It is to this area that they leave, they do not do their job adequately, they communicate obscenely, and in the head office the authorities do not take any measures service and service zero the Internet is terrible, we refused they do not return the money spent so much time from them, they take the money and do not give the Internet forever, they blame Kazakhstan for the country, they say, I do not recommend our terrible low level of Internet
It seems like a normal company, the best on the market. I have been using the services of Alma TV since 2000. Of course, there are some problems that bother me. It's just that everything is learned in comparison. And if you compare them, they are the best.