The agency's work wants the best. Apparently, due to the influx of tourists, the workers relaxed and decided that everything would work out that way. They were met at the airport, sent in groups to hotels without an escort, only the driver, who did not speak Russian. We checked into the hotel on our own. The next day, a meeting with the hotel guide, who mixed all the excursions together without really explaining anything. He did not provide an excursion program. Well, at least he told me a little about the city. We never saw him again, the connection was on the phone. Before the trip, we find out that the Palm peninsula review was allegedly replaced by a monorail ride. Again, we were taken unaccompanied to the gathering place of the group. We took a VIP tour. They gave us 20 minutes at the gathering place in the old town, as the first part was already waiting for us there. Then we can gallop around Dubai, 20 minutes near the museum, 20 minutes to Palm Island, where we learn that no one has changed anything and a monorail is planned for this tour. One stop on the subway, and to explore another location. Then a yacht trip with dinner. We got to the yacht and walked along the canal and found out that our dinner had been rammed and it would not be there. We were kicked off the yacht and went to the Fountain Mall. There, instead of checking out, I had to queue for food at my own expense, well, at least we had time to go to the fountains, that's the organization of excursions. I can't imagine how things happen on other excursions, but no one is responsible for anything. Then we spent two days getting compensation for dinner. The money was returned to us with great difficulty. There was a representative of another tour company at the hotel, where the tours were the same and cheaper. So the probability that next time we will use the services of this company is unlikely. The return transfer is also without resistance, only the driver who dropped us off at the terminal. So learn Arabic or English, and welcome to the Emirates. Self-guided tours will be cheaper and more comfortable. All the best.

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Максим Ло

Level 7 Local Expert

This is not a tour agency, but just a ticket service. The transfer is not provided. We rented a yacht through them, after we checked the price of the yacht on the website, it turned out to be much cheaper. We bought tickets to Legoland, the guide said that there was a free bus, as a result, there was no bus, we had to take a taxi for 200 dirhams one way. In general, I do not advise you to take anything through them, it is easier to find it yourself. We stayed at the Centara Mirage Dubai Hotel. The guide is Elena. Apart from everything else, the guide's behavior itself is not entirely understandable, he constantly interrupts during a conversation, refuses to answer questions, referring to the wrong tone of conversation and all that sort of thing. As if I'm not a client, but her employee or a person who owes something. 🤷♂️

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sofya kurbatskaia

Level 7 Local Expert

Hello, we were very disappointed. We went on safari for 170 dollars per person, we thought we were paying so much money for a cool experience, but in fact we just threw money away, the buggy is just a waste of money, driving 30 km per hour Following a guide through small bumps , such an extreme , it would be better without them at all , when we read the reviews , everyone was talking about extreme , but in fact we were just driving along the road 30 km per hour We can also go off-road in our car and it will feel the same. , It turns out that everyone can ride camels , you don 't have to pay for it like we do $ 170 per person , because people with a $ 45 tour also rode camels for free , snowboards are a separate topic , everyone can also ride , all the snowboard mounts are broken , the slides are not rolling down as if on a straight road ( even I'll attach a video for you) The very driving on the dunes causes only negative emotions , the driver slows down to drive carefully on bumps , and the car does not pull high dunes , and there were cars that accelerated and conquered the peaks , but unfortunately it was not our car , Arabic coffee from a bag brewed with boiling water and cheaper coffee 3 in 1 was very surprised , it was so disgusting , we had read a lot of reviews before and expected the best . The most unpleasant thing is to look at other camps that are more equipped and beautiful and at cars that really make extreme trips through the dunes, we talked with people who bought a tour for $ 45, who also rode camels and snowboards for free. It turns out that we overpaid so much just to sit alone in the car and ride non-extreme buggies at all , it would have been better if we had gone for $ 45 , at least the price was justified there . The only thing I liked about today was that it was a very good fire show

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