The worst bank I've been to, I've been waiting for 27 minutes to change the phone number in the app, and most likely I'll sit for another 15-20 minutes, I don't know why everyone praises alpha so much, as for me it's below the bottom, in 2024 I'll go to a bank branch to change the number, considering that in the ISI he already replaced!It's a pity that you can put 1 out of 5, I would put it lower!!
Alfa Bank has long lost the trust of its customers. The service is slow, there are always queues in the branches, and closing an account is also an adventure. The bank may be normal, the application is convenient, but the service at the branch is terrible.
Two ATMs, one is broken, the other does not respect new bills, you take a coupon card- top up without a card, they give you advice, take a new coupon and wait, well, zen is the opposite, because there is only one working cash register.