Positive. Location. Cashin.
Of the cons. The minus of this particular department, for which minus 2 stars . The cashiers are sitting with such crooked faces, as if the customer owes them something. It's like they're doing a favor with their work. It is extremely rare to meet such a relic of the Soviet Department. Moreover, the conclusion is not one visit, but three in a year and a half. Do the necessary work with the staff. But the girl in the legal entities, in the next room, is so dark, an ideal consultant. She is always polite, friendly and patiently explains all the nuances.
One of the disadvantages is that the application is not very user friendly. Blunt and difficult to inform.
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2
Светлана Ушатова
Level 3 Local Expert
February 11
It's nothing personal, but I think the department has incompetent staff. I applied a week ago about a credit card, and I was interested in a red card, but the specialist said that there was only the possibility of a loan.... I was very surprised , and I had to apply in Minsk. Everything was arranged there, and everything was explained.the card is already in hand. But why don't they know about this card in Borisov ? I asked the specialist girl several times, it was a credit card that was needed, not a loan. But I left with nothing....
After contacting this branch of the bank, we were satisfied. They left with a smile and words of gratitude. We especially want to highlight the deputy. the bank's governor, Alesya Avdeeva. A true professional in her field, attentive, polite, competently and patiently explains to the bank's clients financial literacy in the necessary operations.
Disgusting work, frequent failures are covered up by the reason of "security updates", they are sent to the department on 198 (customer support), and the department offers to call 198. The employees are incompetent.
I really liked this Bank.I took out a loan, offered good conditions, the staff is very polite. Girls always look good, pleasant communication.Always clean and calm .
The bank itself and its remote services are ideal. The employees in this particular department are incompetent, they could not help to sort out a simple question, it's a pity.