It's not the largest acceptance network in the city, but there is a free departure for cargo pickup. The main warehouse for receiving and disposing is quite convenient
Good courier service, with branches or representative offices all over the world
They deliver mail, parcels, and everything that can be sent at all, up to 10 out of 5 moving
disgusting company, I advise you not to use it! couriers are boors, they do not value customers, there is no response to complaints from the management! Otherwise, you can read the comments below!
The customer is the most important visitor in our territory;
He doesn't depend on us. We depend on him.
He is not a hindrance to our work.
He is her target.
He is not an outsider in our business.
He is a part of it. We're not doing him a favor by serving him.
He's doing us a favor by giving us the opportunity to serve him.
That's their credo, JUST DON'T BELIEVE IT!
Delivery works abominably. I have been corresponding with all support services for 2 weeks now!The excuse is that they have a lot of orders, but how were you going to cope with the large volumes of the large ozone marketplace??? And the fact that consumers shouldn't be concerned is a problem they didn't think of! They take on a lot of work, but they are not ready for it and do not want to improve anything in this regard. The queue pick-up points are a mess!
Reasonable prices, relatively fast delivery, good, courteous staff!
I advise you! Payment for transportation upon receipt, I also want to note that without prepayment, which is very convenient!
I highly recommend not using the services of this company. Delivery is carried out with long delays. The company does not answer either the phone or e-mail. I even left a request to call back on the official website through feedback. Once answering in WhatsApp further does not help. I am attaching a correspondence.
I've been using it for a long time. I send parcels, for example, to Russia, only through Alemtat. They are received safely. In terms of timing, no postal company has an ideal.... Nevertheless, it's good here too!
The terrible experience of sending things Alem-TAT. We sent 250 kg, everything came in terrible condition! The boxes were thrown in spite of the "glass" stickers, half of the dishes were broken! They replied to the claim that it was their own fault - they packed it badly (At the same time, the papers were a full box, I don't even know how to pack it better. At the same time, one box out of 50 was lost. It's just a nightmare. Send better DPD!
I don't know about other cities, but in Karaganda this is the most terrible courier service. The package was never delivered on time. I am now warning the sender not to be sent by this company. A delay of up to 10 days is a no-brainer for them.
The worst service. Couriers ask to come down to them all the time, although delivery is announced door-to-door, and messages to the mail about the quality of service remain unanswered.
See original · Русский
3
2
Купер
Level 5 Local Expert
August 28, 2020
Delivery to Karaganda from Almaty was made within three working days - this is one of the advantages.
However, in the comments to the order, I asked the store to tell the courier service to contact me in advance, before delivery, since I work outside the city, in order to discuss when and how to meet with the courier to avoid unnecessary movements.
The courier ignored my request, arrived when it was convenient for him in the first place, of course.
When I asked to deliver a little later, when I would be in the city, the courier said that the working day was up to 5 o'clock, which turned out to be a lie, since it turned out that the company works until 6, but apparently he has his own work schedule,
As a result, I had to take time off from work, so the courier later told me that it would be inconvenient for him to drive up to my address, which is a 10-minute drive from the place where he was. Moreover, he wanted me to get to him, and I ran after him around the city, as it was more convenient for him. When I sympathized with how hard his job was, since he couldn't come at least 800 meters to meet me, he decided to meet me halfway, and at least partially work today. He promised to arrive in 10 minutes. After 20 minutes, he said he was just leaving. I would have walked to it myself faster. At the meeting, I tried to apologize and blame all the blame on the store, which I was again caught in a lie, since I had contacted the store before, and they assured that my wishes had been conveyed to the delivery service. Since they fulfilled another wish unrelated to the work of the courier service on their part, there is no reason to think that the store is to blame for the laziness of the courier.
I will ask all stores in advance not to send me anything through Alem Tat, because the company does not care about its reputation, since they keep frivolous lazy employees for whom I do their work. Why they ask for such money for delivery is not clear to me. Like pay, and run after the courier, who is busy with his personal affairs during working hours, from which I distract him.
The company's website says:
The customer is the most important visitor in our territory;
He doesn't depend on us. We depend on him.
He is not a hindrance to our work.
He is her target.
He is not an outsider in our business.
He is a part of it. We're not doing him a favor by serving him.
He's doing us a favor by giving us the opportunity to serve him.
So, they didn't give a damn about this ostentatious motto, work is not carried out with employees, anyone is recruited, shaming their employer, well, which means the employer allows it, and is unable to understand that he is recruiting those for whom working with people is not for them.
Alem Tat is the best company in its field, number 1, I have been using their services for the first year, they always improve customer service and advanced technologies and prices are reasonable, about
I always receive parcels from this point, they find everything quickly and there is Parking, the girls are very nice. Especially they have Dina's employee, after learning that SMS messages were not reaching my number, she called me and warned me that the parcel was lying. Thank her very much.
Fraudulently took payment for delivery, cheated on time. For the fourth week, people have been waiting for the Petropavlovsk-Temirtau parcel. Kazakhstan