Good afternoon, dear Aknet management! What happened to you, It's impossible to get through to the operators on the phones, they pick up the phone whenever they want, you wait 15-30 minutes for technical support when they pick up the tube...what kind of disrespect for customers is this.... I have a line at tech support for the second day and they didn't pick up the phone again... These events are taking place on March 28-29, 2025! On March 28, they actually said somewhere around 6:30 that your power supply had probably burned out, on the advice of the Ramadan operator, I bought a 550 som power supply at the Central Store, arrived at 11:30 and connected it at home, and there it doesn't show twenty-five again, there is no signal, ringing...They should have connected with tech support, waited 30 minutes and then silence again!!! Why such an attitude towards customers... we pay money for this, Five operators conducted a dialogue with me and as a result, silence!!!. Very poor service, phones are blocked, namely 0552611155.... although you talk about it and advertise it.... The broadcast is very bad.... and the service is at the lowest level... I probably need to change my provider....
if it were possible to put a MINUS 1000000, then I would
People don't believe it! do not connect to Acnet.
First, read reviews about them and from real users!
We've been without Internet for almost 2 weeks now - we've been calling for a week - everyone promises to send a team to us. Salieva - between Armavir and Tselinograd, Read the reviews and think about whether you need this hemorrhoid for your money
https://diesel.elcat.kg/index.php?showtopic=292196293
Read it and think about whether you need this hemorrhoid or not.
in short, Sharashkin's desk is some kind of one that only takes money and does not provide quality - or rather, there is no Internet at all and has been for weeks
Hello!
I'm writing here because, to be honest, I'm already tired of waiting for solutions to problems with constant Internet outages.
It is not possible to reach your support team!
It takes you a long time to respond to a WA chat and you don't solve the problem of periodically disconnecting the Internet!
Earlier, after a long correspondence, I called the master from you-he advised me to change the router.
We bought a new excellent router (although the previous one was not bad), but as there were problems with Internet outages, they remained.
You're the WORST Internet provider I've used in years.
I'm not going to pay for your substandard services anymore and I'm changing my provider starting in May!
There are constant interruptions, then the Internet does not work at all. They respond for half a day. It is not possible to get through. I do not recommend this provider at all
pluses:
- there are no advantages, except if you say "it works most of the time")))
minuses:
- often does not work, falls off
- terrible support:
# they respond at least 3 hours later, but more often the next day or completely ignore
# there is only one answer to everything - restart the router
- the tariffs are not competitive: the minimum tariff of 30mb costs 100mb like the competitors
The third day there is no network + TV. Every day in the morning I contact the operators, for some reason they are new every time, different, and the standard questionnaire begins. The questionnaire and standard tips last all day and silence comes at the end of the working day. Until the next morning . The Ak-No has deteriorated significantly.
And there has been no Internet + TV for half a month now! And the money is paid.
There is no Internet, no feedback either, I wonder what I was thinking when I connected it? discount several dozen times a day.
I would like to express my dissatisfaction in other words, but I will make it smarter. I'll just connect another provider and forget it like a bad dream.
I hope your service will close soon for such a negligent attitude to work.
It works terribly👎🏻I don't take calls , I don't write, I don't answer 🤦🏼♀️it needs to be changed!I do not advise anyone 👎🏻we pay 1200 som as a result , the whole month does not work , does not ship , everyone still has to throw units so that the Internet is available
for the last 4 months , every three days there are blackouts , there are always some kind of problems . It works disgustingly . There was no such thing before . And now I just want to turn it off , which is exactly what we will do .
Disgusting service! Terrible speed! My dear Bishkek city and the entrepreneurs of this country, does it really matter to you to make the service at the level?! I don't understand you ... Any of the popular Internet providers can occupy this city, or rather monopolize it, if you set up a service, a quick arrival of masters, put 5-7 more people in a call center so that the waiting for a response is at least 5 minutes, not 20-30! It's annoying terribly! You (ACNE, megaline and 3 other providers) do not fight for customers from the word at all, from the word at all! 100 MB costs from 1,500 som to 2,200 som, in Russia for this money 300-600Mb per second and the service is at the level, they fight for customers and do not send them! I hope the owners of providers will read this comment sometime and throw out their directors and find a person who will set up their work and win the love of their city, not hate ... Good luck in Business.🤝
Disgusting provider! It turns off several times a day, even at a high rate there is no speed! No one is picking up the phone, the site is not working! It's the worst I've ever seen in my entire life! I do not advise anyone to get involved! (it is very difficult to express your impressions without swear words)
Terrible service, the Internet disappeared for 2 weeks, they constantly promised to send employees to fix everything, as a result, two weeks later they arrived and fixed everything, they did not make any recalculation.
It's the worst I've ever seen. As an evening, there is no Internet. Okay, there's no speed, so there's no speed at all. No TV to watch, no movies. Everything is true about not getting through, the answer is the same. At first there was no signal for three days, then we work in the afternoon after 19 there is nothing that does not work.
The most terrible Internet provider!!!! I don't recommend it at all!!! Almost every day the Internet is turned off, you write to them in the chat the same answer is NOT available to the HIGHER NODE! I'm sorry, but you have no other answer, or you just put it on the answering machine!!! The horror! Shame on you!
The worst Internet in the world, I don't recommend it to anyone. There are several dozen discounts a day, it is constantly disappearing, it is impossible to work.
There is no contact with the administrator. He's like Agent 007. The operators work disgustingly. And they even "invite" you to the office to communicate about the lack of Internet. Shame on such a job!