we flew to Sharm El Sheikh on 02/20/2025 without any problems, everything is fine and the hedgehog and the drinks. The attitude of the board guides is good, I really liked it. When we flew back on 03/3/2025, some kind of leapfrog began - at first we rolled drinks back and forth three times without offering water to anyone. after the food was distributed, they offered a choice, as usual, either tea or coffee, etc., but then, after asking for water, the passenger received the answer one glass in one hand!!! the rest is $3 in cash for a half-liter bottle. otherwise, it's not bad.
The advantages of the airline include punctuality — the flight went exactly on schedule, which was a pleasant surprise. However, there are several significant disadvantages. Firstly, the distance between the seats leaves much to be desired: there is very little space, especially for long flights. Secondly, the staff does not speak Russian, which creates inconveniences for Russian-speaking passengers. Another unpleasant moment is that if a passenger falls asleep, the flight attendants open the table and put the food on, but no one cleans it up after the meal, which looks careless. In general, the service is not particularly friendly, which also reduces the overall impression of the flight.
I recommend that airlines pay attention to these points in order to improve the quality of service.
Everything is terrible. We flew from Moscow to Charm on 04/06/2025! The flight delay was initially three hours, then another 20 minutes. There is no online check-in (we arrived at the airport at 2:30, boarded the plane at 9:30. 10:20 we are still sitting and not going anywhere). Although on the Sheremetyevo online scoreboard there is a scheduled departure. There is no information about the delay on the airline's website at all. For all this, we were given a hundred-ruble water ticket. They didn't even know that such a thing was still practiced in our century. The plane has two rows of three seats, narrow, dirty, like the entire cabin. The flight attendants do not speak Russian. No one explains or apologizes! And the flight time is written on Sheremetyevo's website - 5 hours 28 minutes, on the airline's website - 6 hours 05 minutes. Well, there's deception all around