Flight Almaty-Astana KS-995 30.01.2025! They were delayed for more than five hours, the air conditioners were turned off, the flight attendants did not come to the call, when the stewardess came after 20 minutes, when asked why they did not respond to the call, she chewed and smiled and said well, I came and be happy about it! Addressing us like cattle, what kind of staff is this, three suitcases have already been broken for us, the last time, namely 16.01. Flight Astana-Almaty-Bangkok three wheels were broken on a suitcase! Every time your airline flies, you always have to buy new suitcases! When will you stop doing this and take the choice of staff seriously? You will recruit irresponsible people based on the ad, and we, your clients, who bring you money, constantly suffer and suffer material and moral damages!Please take into account and punish such non-responsible employees! I would like to mention only one girl named Venus, who is responsive and attentive!
It's a very pleasant airline, with lots of fresh, beautiful planes. I haven't talked much with perosnal, I can't tell you why. But in general, the service, the website, everything is fine.
Our national carrier sells tickets for its flights on its own - super.
But how can it be that tickets at his box office are more expensive than at other agencies?!
We can mention the competent staff.
However, the entrance is not high at all. No parking, no getting close.
Work with Air Astana to reduce the cost of flights.
Success.